V-phone software doesnt load?

Posts: 1 · New Forum Member Joined: Mar 06, 2007 Posts: 1

gfinale wrote:

I have the same problem. It appears to run with the splash screens but the taskbar icon never comes up. Looking at processes shows VonageTalkUSB is running though. When shutting down it has the same ending program someone above mentioned. The solution azn offered does not work for me.

I wonder if Vonage thinks enough of its customers to get someone in the forums to answer some of these issues...

I also have the exact same issue, neither azn's solution or changing my drive letters does any good for me, anyone have any other suggestions?

Posts: 2 · New Forum Member Joined: Feb 25, 2007 Posts: 2

I called Vonage tech support and got to 2nd level - they identified and fixed my issues.

Have you called them yet?

Posts: 2 · New Forum Member Joined: Mar 27, 2007 Posts: 2

Pixelgraft wrote:

I called Vonage tech support and got to 2nd level - they identified and fixed my issues.

Have you called them yet?

Care to elaborate on the fix? I got through ti 2nd level. They are sending a new v-phone, and I'm not convinced that is the answer...

This worked last week... Now, when it is plugged in, only 1 drive letter appears (in my case - H:\ and I can see the H:\Vonage folder). manually running autodown.exe doesn't do anything...

Disk Management only shows the H: drive. Nothing else related to the v-phone, so cannot re-assign letters (other than H Smile

.

My system has physical drives C: and D: plus DVD on E:. Then multiple network drives connected starting at K:...

Posts: 2 · New Forum Member Joined: Mar 27, 2007 Posts: 2

After talking to tech support, I decided to have a look around myself. Using information from this forum and other things I found, it's working again.

I used device manager and saw under "DVD/CD-ROM devices" with the device "Generic AUTORUN Disk USB Device" with a big red cross through it (I didn't do anything to it to cause that Very Happy

)

I removed that and removed/re-inserted the v-phone. Everything came back up OK. Taking some advice from this topic, I then went to disk manager and ensured a drive letter was assigned to the "removable" disk, and the "CD ROM" that appeared. So that hopefully things won't get screwed up again.

I assume that what happened was related to the fact I have a couple of physical disks, plus the DVD drive, plus a couple of flash drives and 10 mapped network drives - and that drive letters got re-assigned, and Vonage don't like that.

Posts: 5 · New Forum Member Joined: Apr 21, 2007 Posts: 5

Like many of you, my VPhone worked impeccably since Jan on several different computers, then suddenly stopped 'booting' itself two days ago. Nothing seems to fix it. I run XP SP2

Here's what I've done ..to no avail
1. double clicked away on every executable on the USB VPhone:
starting with Vonage\autodown.exe on both the E & F drives; it appears on both; Which used to work
Then on "Start Vonage Talk.exe" on the E (1st) drive
THen on "Loadenw.exe" also on the E (1st) drive
2. deleted options.ini file off the USB VPhone key
3. Made sure it gets assigned two disk drives (EF for me), which it infallibly does
3. Of course rebooted the PC many times; changed users logged on; tried other PCs; turned off Firewall temporarily
4. Then, rebooted the Router (as indicated in your forum)

AND NOTHING WORKS. Plugging in the USB VPhone key, its detected, assigned 2 drives, and in task manager one new program appears and runs from the USB VPhone: "vonagesetupusb.exe" in PROCCESSES, then the 'Detected V-Phone" screen flashes, and that's the end folks. No dial pad. No additional proces running.

And according to VONAGE's lack of help escalated technologists, my device hasn't been seen making any handsaking requests on their server since it went down, despite all these attempts.

HELP ANYONE???? IDEAS ANYONE????

Posts: 3 · New Forum Member Joined: Jun 25, 2007 Posts: 3

I have all the same symptoms - no dial pad shows up. VonageTalkUSB is running in the task manager.

I have tried to:

- delete the options.ini file
- run the autodown.exe file on the "vonage" drive
- assigned sequential letters (I: Vonage drive, J: the USB drive)
- manually ran the updater file found in another list

all to no avail. I have called tech support and they have no clue what could be wrong. I have tried all the helps that I have found reading through the lists. Any other ideas?

Posts: 5 · New Forum Member Joined: Apr 21, 2007 Posts: 5

after untold hours with tech support, they finally replaced my Vphone and never could fix or get the original to work. The new one works .....so far. OF course, they lost the return, and I'm still waiting after two months for them to credit the replacement in the exchange. Not the best customer service. Sure could learn the meanings of 'customer and service' if they want to survive the upcoming competition. Confused

Posts: 3 · New Forum Member Joined: Jun 25, 2007 Posts: 3

I am afraid that is my only recourse - to replace my V-phone. However, this will be unit number 4. I have not had one work longer than about 2 months. I do not hold out a lot of hope for this one.

It really steams me that I have to keep paying these guys $12 or so to keep shipping me units that die so fast. They told me that they were aware of the quality issue and had met with the manufacturer to make upgrades/changes.

So far I see no difference. Anyone else notice this?

Posts: 3 · New Forum Member Joined: Jun 25, 2007 Posts: 3

Well customer "support" is sending me yet another USB v-phone. They suggested that I caused this issue by not using the "safely remove hardware" in the system tray.

Does everyone use this before pulling out the USB stick? I would shutdown the software then just remove the device from the USB port. What is everyone's opinion of this?

Posts: 5 · New Forum Member Joined: Apr 21, 2007 Posts: 5

I've done both. I've down a shut down then removed it ..no problem. I've used 'safely remove' but inevitably get the message 'cannot ...' I find that's because when you close the V-Phone, it incompletely closes, leaving a TSR running (can see it under processes in task manager) which prevents the safe removal, unless you go to task manager and forcibly close this TSR first. So, i believe the 'problem' is Vonage's: their software does not close itself properly when you shut down the VPhone, and they may be right that ultimately this could corrupt the SW on the VPhone ..but they need to fix it.