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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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doug62
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Joined: Jan 13, 2007
Posts: 6

PostPosted: Mon Jan 15, 2007 3:35 am    Post subject: 10 second delay Reply with quote Back to top

Hi all,
I installed my Vonage VWR about a week ago and since then every phone call i try and make or is made to it has around a 10 second delay making it impossible to use. If you are on the phone ringing 'IN' to the Vonage phone the sound seems to waver in and out. Everything else is working fine (internet, wireless). I cant find any reference to this kind of problem in the troubleshooting and i have tried powering down/up several times.
Any help would be greatly appreciated
Cheers
Doug
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doug62
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PostPosted: Mon Jan 15, 2007 5:23 pm    Post subject: Reply with quote Back to top

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DAS
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Joined: Jun 19, 2006
Posts: 37

PostPosted: Mon Jan 15, 2007 6:08 pm    Post subject: Reply with quote Back to top

The nearest thing in the troubleshooting section to what you're experiencing might be the item on Troubleshooting Choppy / One-way / Dropped Audio. It recommends using the bandwidth saving feature.

We've tried that on all our Vonage lines and it hasn't made any difference. The delays we experience are nearer to 2 seconds than the 10 seconds you get, but still make the lines quite unusable for anything serious. We've stopped using Vonage for calls. The only reason we haven't stopped the service completely is that we've already advised people of the new numbers and we don't want to advise them of yet another change.

As you'll see from other posts, customer support are quite unhelpful. However, as this forum is not flooded with people complaining about the service, it must be pleasing some people!
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tompegg482
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Joined: Mar 23, 2007
Posts: 4

PostPosted: Fri Mar 23, 2007 8:19 pm    Post subject: Reply with quote Back to top

hmm, thats interesting, we've been using Vonage with 2 lines for about 8 months now, and never seem to have Any problems with it at all.
we get no delay at all, both lines work well, with no reduced call quality at all.. to be fair we do get 24Meg broadband wth unlimited upload/download restrictions, but even so, we've found these lines to be incredably good value for money.
i've had to call the customer support before and believe me, there are soo many more companies especially the phone industries that have worse customer service! It took me a little whiel to get through but only about average when I did they were incredably helpful!

Tom.
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