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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
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speedy1906
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Joined: Jan 13, 2007
Posts: 2

PostPosted: Sat Jan 13, 2007 6:30 am    Post subject: Transferring a Vonage Softphone number to a new V-phone Reply with quote Back to top

Hello,

I am an existing Vonage member and I have a softphone number as part of my package. I want to upgrade the softphone number to an unlimited package via the V-phone. Before I purchased the v-phone customer care said yes and after I purchase it and call to activate and transfer they say no??? Here are my questions:

Why can't I transfer a number to another device within the same company?

If I cancle the soft phone number, can I request the same number since it will be released (like a back to back transaction)?

Thanks for your comments and suggestionsin advance!
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Sun Jan 14, 2007 7:01 pm    Post subject: Reply with quote Back to top

Softphone numbers on your account are locked to the softphone and cannot be assigned to regular devices. Your idea in your post about removing your softphone and asking for them to swap that number onto your account will work. You will need to add the v-phone with another number to your account, then ask Vonage to swap your old softphone number inplace of this number and they should be able to do this for you getting the results you want.
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speedy1906
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Joined: Jan 13, 2007
Posts: 2

PostPosted: Mon Jan 15, 2007 1:44 am    Post subject: Thank You Reply with quote Back to top

xcrunxc wrote:
Softphone numbers on your account are locked to the softphone and cannot be assigned to regular devices. Your idea in your post about removing your softphone and asking for them to swap that number onto your account will work. You will need to add the v-phone with another number to your account, then ask Vonage to swap your old softphone number inplace of this number and they should be able to do this for you getting the results you want.


I will try this method today!! Thanks for your assistance!
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spacezero
Vonage Forum Junior
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Joined: Apr 24, 2007
Posts: 28

PostPosted: Thu Jul 19, 2007 3:34 pm    Post subject: Softphone to v-phone number transfer Reply with quote Back to top

Speedy, did this method work for you? If so, how long did it take?

Thanks
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mcwho
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Joined: Oct 16, 2006
Posts: 6

PostPosted: Sat Aug 25, 2007 7:56 am    Post subject: Xfter number from Motorola Vt1005 to V-Phone -yes they Will Reply with quote Back to top

I had the Motorola VT1005 device and it did not work, I am a contractor here in Baghdad. I was on the phone with Vonage for hours, and they finally agreed to xfer the number to a vphone if i would buy that. That ws back in October 2006. I need help again as the caller ID number going out is wrong.
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kumakuma
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Joined: Jun 07, 2007
Posts: 63

PostPosted: Thu Aug 30, 2007 5:06 am    Post subject: Reply with quote Back to top

you can actually place your softphone number to any of your device. but you will be billed not as unlimited but as a softphone.you can call tech support and do that.they can assign the line to one of your devices.(if it has an available port)
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