Way to go Vonage.

Posts: 414 · Posted: Mon Jan 15, 2007 9:00 pm Post subject:

myork29 wrote:

Vonage: Get ready for 7 more outgoing LNPs...I'm out....

Why? This is not something they have even officially announced yet and would not effect current customers even if it does go into effect. This would make no change to your service, and would be an OPTION for new customers. If you read the rest of the thread you would also see some good arguments for both sides. Without further information as to why this alone would cause you to change phone services I am going to pass this off as mindless trolling, sorry.

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

Hmm. I'm not sure what to think on this. I think people's heartburn with this is that if the word "contract" permeates into the Vonage realm in any way, something that has been traditionally used as a selling point (the lack of them), then possibly this will spread to regular users in the future. Not sure how I feel about this yet, but it IS good to see them offering to help those that need it. Even if they are charging for it. Hell, does this put the Vonage forum in competition with that program? What do you all think about that?

Posts: 414 · Posted: Tue Jan 16, 2007 9:35 am Post subject:

Contracts, or quasi-contracts are nothing new with Vonage from what I can see even though I haven't see a lot of talk about them on here. Over the holiday I would see Vonage for sale in retail stores with some great deal like no-signup fees, free device and a $200 gift card at the store you signup at. Looking at the terms of that I believe it was a one year obligation from what I remember. Also, keep in mind that if you cancel any account before a one year run you get hit with a disconnect fee of $39.99 per line, which is almost like a one year contract itself.

Posts: 188 · Vonage Forum Master Joined: Mar 07, 2004 Posts: 188

Personally, I'm just wondering why Vonage would feel the need to lock their customers into a contract. Are they loosing that many customers? Why are they now lagging in useful features like ACR and call blocking? I mean, I've been a Vonage user for almost 3 years now and really like it except that they have fallen so far behind the other Voip companies in the features that they offer. They seam to be so single minded on getting new customers that they have allowed the nice things like customer support and updated features go by the wayside. Now it looks like they are thinking about using a gimic like free installation to lock in customers for a year or two. How about providing a superior product at a reasonable price? I'm sure people would stick around for that instead of going through the hassle of changing phone companies again.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

strange_69 wrote:

Personally, I'm just wondering why Vonage would feel the need to lock their customers into a contract. Are they loosing that many customers?

They may very well be. There's a lot of competition now. A friend that I referred jumped ship to another Voip company after 1 year over the issue of taxes and fees (fees in particular). All the cell phone companies try to tie you to a contract.