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margulis9
Full Forum Member
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Joined: Jan 10, 2007
Posts: 52

PostPosted: Fri Jan 12, 2007 11:45 am    Post subject: Reply with quote Back to top

bonniem wrote:
Voip test statistics
--------------------
Jitter: you --> server: - ms
Jitter: server --> you: - ms
Packet loss: you --> server: - %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 100.0 %
Number of supported Voip lines: 6
Estimated MOS score: --


Here is your problem 100% of your packets are out of order. That is usually due to a lot of jitter, which will cause audio problems. One way to fix that is use the bandwidth saver feature in your Vonage web account. If you haven't adjusted, yet, it should still be on the maximum setting at 90 Kbps. Try taking it down to 50 Kbps, which should be the next lowest setting and see if that fixes your choppy audio. If not, there is one lower setting at 30 Kbps.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jan 12, 2007 7:16 pm    Post subject: Reply with quote Back to top

Agreed. That and the oddness of no number being displayed at all for packed losses you to server. I would re-run the forum test and see if the out of order packet business repeats. If it does, or if other results look odd, plug your computer directly into your modem and see if it repeats with that setup.

You might also want to run a comparison test at www.testyourvoip.com (test call to Boston).

_________________
Steve Gray
Orlando, FL
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bonniem
Vonage Forum Associate
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Joined: Sep 14, 2006
Posts: 12

PostPosted: Sat Jan 13, 2007 10:09 am    Post subject: Reply with quote Back to top

I did have the bandwidth saver set to the maximum setting. I lowered it by one level, made a few phone calls and the problem improved but was not totally resolved. So then I went down to the lowest lelvel, made additional calls and it seemed to fix the problem.

Thanks for all the posts - its been greatly appreciated. I really didn't want to go through the hassle of changing phone services.

I ran another test and here are the results...


Speed test statistics
---------------------
Download speed: 7360688 bps
Upload speed: 362136 bps
Quality of service: 79 %
Download test type: socket
Upload test type: socket
Maximum download pause: 84 ms
Average download pause: 4 ms
Minimum round trip time to server: 21 ms
Average round trip time to server: 116 ms

Voip test statistics
--------------------
Jitter: you --> server: 9.3 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9
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bonniem
Vonage Forum Associate
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Joined: Sep 14, 2006
Posts: 12

PostPosted: Mon Jan 22, 2007 6:12 pm    Post subject: Reply with quote Back to top

Well typical pattern - something gets updated/modified and everything seems to be fine for a while and then the problems starts back up again.

All was well since my last post until a few days ago when people were complaining that I was breaking up. Several times in the past several days when comments were being made, I didn't even have any computers turned on.

I'm starting to see many more posts coming in with the same problem has mine.

I work from home and cannot afford to have continued phone issues so I hate to say it but I'm dropping Vonage and going back to Verizon. As much as I hate to go through the hassle of switching I just don't know what else to do.
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bonniem
Vonage Forum Associate
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Joined: Sep 14, 2006
Posts: 12

PostPosted: Tue Jan 23, 2007 4:31 pm    Post subject: Reply with quote Back to top

Well called Vonage today to find out the steps to cancel my account. When asked why I was cancelling explained all the problems I've been having. They offered to give me a credit on my account as well as sending me an updated adapter. So I'll see how the new router will work.
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Cheeser41
New Forum Member
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Joined: Jan 28, 2007
Posts: 1

PostPosted: Sun Jan 28, 2007 10:53 am    Post subject: Re: Choppy/dropped audio problems Reply with quote Back to top

I have recently cancelled my Comcast Phone service and switched to Vonage. I am experiencing incoming choppy drop outs that are driving me nuts....and, I'm ready to cancel the service. I've been on the Vonage Service Line about 6 times and after making all their adjustments, no improvement. I even had Comcast send out two technicians that checked everything out and say that my Internet service is great and running perfect. The only thing I can see is that I'm getting major jumps in my RTT (Round trip time) when I run a ping test to www.yahoo.com. In fact while I'm talking on the phone, I can see a major RTT time jump when I get the choppy drop outs in incoming audio. I normally average a RTT ping of 91ms which is fine. However, my RTT jump ever so often to 200ms to 1000ms at times...and this is exactly when I get drop outs. So my question is....what causes spikes in RTT and/or, could my current hookup be the problem? I am connected....Cable modem to wireless router to Vonage adapter. I'd appreciate any feedback on how to remove the RTT issue. I have several neighbors who don't seem to have the RTT jumps when pinging...and, we all have Comcast. I did think that Comcast was purposely causing this to happen but, I can't confirm is this is possible.
bonniem wrote:
I have been a Vonage customer for over a year. Problems have occurred now and then but all in all I have been very pleased with the service - until about a month ago. I started getting complaints on poor audio, dropped audio, etc. The only way I can explain is that you hear about every 4th letter of every 5th word. This seemed to occur only once in a while but now it seems to happen with every call. I have called Support and they made some adjustments, had me switch my phone to port2 but with no real improvement. My configuration is had has been cable modem ->vonage adapter->Linksys router.

Reading many posts on this forum I have found one thing in common with some of the posts - Comcast Cable. Is it possible, that Comcast has found a way to determine a Voip connection and change something that would cause audio issues in hopes of gaining a new customer? I just find it very strange that many posts here mention Comcast and Comcast is heavily promoting their phone service? Anyone have any thoughts on this? I'm about ready to go back to Verizon as I work from home and can no longer afford to have such poor phone quality as I've been experiencing.
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bonniem
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 14, 2006
Posts: 12

PostPosted: Tue Jan 30, 2007 9:12 am    Post subject: Reply with quote Back to top

New adapter arrived yesterday. It was the Motorola VT2442. Hooked it up with the same configuration - cable -> Vonage adapter -> router.

Made an out of state call and everything was beautiful - for about 10 minutes, then the person I was talking to complained about the audio cutting out. This morning I changed the configuration so that I totally eliminated my router so now all I have is the cable modem to the Vonage adapter. Connected the desktop to the adapter. Haven't made any phone calls yet so see if this did anything but ran the test and here are the results. The QOS dropped - is this something I should be overly concerned with?


Speed test statistics
---------------------
Download speed: 6587480 bps
Upload speed: 335528 bps
Quality of service: 65 %
Download test type: socket
Upload test type: socket
Maximum download pause: 261 ms
Average download pause: 14 ms
Minimum round trip time to server: 65 ms
Average round trip time to server: 108 ms

Voip test statistics
--------------------
Jitter: you --> server: 26.1 ms
Jitter: server --> you: 1030.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.5
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