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mikebrown Posted:
there, Please
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mikebrown Posted:
Hello, I think
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it with the Expert
they can surely
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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

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What is the main
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Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

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diazou Posted:
Hello, It's
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Android your phone
? Thanks!

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jeddaisg Posted:
Hi all We have
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our call quality

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Av8rix Posted:
Sorry to start a
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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Vonage Forum Evangelist
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Joined: Dec 13, 2005
Posts: 330

PostPosted: Wed Jan 31, 2007 12:58 pm    Post subject: Reply with quote Back to top

DECT was created in Europe the 1990's (or was it the 1980's) as a home or office cordless phone - at about the same time the US had 900MHz cordless phones replacing the ones where you could hear all of your neighbors and baby monitors. It is well suited to voice traffic, but it has the limitation of having a phone associated with a location - same as a cordless phone.

On the other hand, WiFi phones will work anywhere that they can get internet access. The point on WiFi Voip QoS is valid - if you have a place with lots of WiFi traffic, but "home" is not likely one of those places - the WiFi part of the link does little if anything to degrade QoS compared to the link out the door. That like would impact WiFi, DECT, or even wired Voip.
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PostPosted: Wed Jan 31, 2007 10:28 pm    Post subject: Reply with quote Back to top

All it takes is 2 wireless clients to screw up a WiFi phone! You trying to carry on a conversation and some other guy using a laptop. He downloads his email or whatever and your voice will go choppy! Not just because of a lack of QoS but because of the way WiFi works. It can only handle one connection at a time and when you add in all the WiFi overhead you get a lot of problems.

The DECT I am talking about is the new standard that uses 1900Mhz. It has built in QoS features and numerous other things tailor made for Voice.
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PostPosted: Thu Feb 01, 2007 9:35 am    Post subject: Reply with quote Back to top

I fully agree withyou on guaranteed voice quality using DECT compared to WiFi. DECT at 1900MHz (specifically 1920MHz to 1930MHz) is the same technology used in most of the world (between 1880MHz and 1900MHz) for 20 years. The frequency changed to comply with available US spectrum (since 1880 to 1900 is licensed in the US for cell phones). DECT works well and does not cost much - since it is very mature. It does not "exactly" include QoS in the Voip sense - it is a TDM interface - same as the traditional PSTN.

The logical extension of "DECT is better than WiFi" is that traditional telephones are better than Voip. Probably so if all you want to count is QoS - but that does not seem to be the point here.
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PostPosted: Sat Feb 10, 2007 4:00 am    Post subject: Reply with quote Back to top

I didn't read all the post but I would recommend setting the upload bandwidth to manual (instead of auto) and entering 128Kbps for each line. This seems to work well.

- Kukk
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Joined: Jan 03, 2007
Posts: 16

PostPosted: Thu Feb 15, 2007 9:20 pm    Post subject: Settings did NOT work! Cancelling my service as unusable... Reply with quote Back to top

Unfortunately, I have to take back what I said earlier! The settings which seemed to work for me did only work for a few days and it may just have been a fluke that they did work.

I did get about 5 days with relatively good Vonage service and then it went back to really poor quality ( 5 days out of 3 months of use, not a great success!). I could hear people fairly well (not perfect but acceptable) but they could not hear me properly (or understand me at all) at least 30% of the time, even when there was zero Internet activity in my house. In fact on 3 occasions, each of the 3 Vonage technicians I was talking to asked me to repeat all the time as they had such a hard time with the quality of my uplink! One of them could not understand anything, asked me for my cell phone number, got it right after I had repeated it over 4 times and… never called me back!

After trying everything in the book, and on this forum, for 3 months including switching from Telus to Shaw, trying various Vonage boxes and getting the highest Internet speed available without significant improvements, I returned to regular high speed as I really don’t need more for personal use. I also tried the Shaw QoS service for $10.00 a month, as it is available for my neighborhood. There was absolutely no difference with or without the Shaw QoS service!

The Voip speed tests seem to show that I should get good service, but I just don’t!

Speed test statistics
Download speed: 4601384 bps
Upload speed: 492488 bps
Quality of service: 90 %
Download test type: socket
Upload test type: socket
Maximum download pause: 65 ms
Average download pause: 2 ms
Minimum round trip time to server: 119 ms
Average round trip time to server: 130 ms

Voip test statistics
Jitter: you --> server: 4.7 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.8

So, I regrettably will cancel my Vonage service as of beginning of March. This is a real disappointment as Vonage is a great value when it works! I know it does work for many of you and my own son has been with Vonage in Toronto for 3 years with mainly good service. It just does not work for me and the Vonage techs could not fix the problem, despite contacting their department over 20 times in 3 months.

Vonage wants me to pay $49.99 for the disconnection fee. Even though I don’t really mind the amount, I strongly feel that I should not have to pay anything when I am cancelling a service which has never worked satisfactorily. I totally agree that I should have to pay the fee if the Vonage service was working properly and I just felt like switching to another company. This is definitely not the case; I tried everything I could to make this work (I even bought an Hawking broad band booster) and I am really sad that I can’t get it to work properly after investing so much time and effort. I will be switching to Shaw digital phone, which is really something I did NOT want to have to do!

I am wondering if Vonage has a CRTC licence, as if it does, I think there is a duty to perform clause in there… Anyone knows about that?

I would like to thank all the people who have given me, directly or indirectly, great advice on troubleshooting my Voip and provided so many good suggestions. This forum has been 1000 times more helpful than the various level of technician support I have received from Vonage! THANKS!
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