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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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jdgiotta
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Joined: Jan 11, 2007
Posts: 2

PostPosted: Thu Jan 11, 2007 1:31 pm    Post subject: Issues with Service and Nightmare Customer Care Experience Reply with quote Back to top

1. Virginia
2. Verizon FiOS
3. 15/2
4. ??
5. TI VTech 8100-1
6. Modem --> Linksys WRT54G --> Vtech 8100-1
7. No dial tone, red light on phone device
8. N/A at this time; I'm not on the problem network

I bought my VTech 8100-1 from Best Buy took it home, but didn't sign up right away. Later that day my wife signed up via vonage.com and she thought something was off when there was no option to not have the free phone adapter sent to us. Our mistake was not signing up via the retail activation page.

So the next day I call customer support to explain the situation and to ask if they could except the MAC address of the VTech and apply it to the phone number. After much confusion they eventually said it was "complete" and that I needed to wait 24 hours for the MAC address to be setup.

24 hours later I can see the MAC address in my account associated with the correct phone number, but still no dial tune and I get a red LED on my VTech. I've tried to call customer support, but I gave up in pure frustration due to the experience of having put on hold several times so they could query a support database. I am severely angry because tech support has as much knowledge as my grandma has with Perl.

I took every step they read to me and still success. To make things worst, I think during my MAC address setup I was some how changed for a new line and then cancellation fee of the new line. So I'm looking at about $100+ USD in erroneous charges.

Please tell me someone has any clue of what my problem might be.
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margulis9
Full Forum Member
Full Forum Member


Joined: Jan 10, 2007
Posts: 52

PostPosted: Thu Jan 11, 2007 4:00 pm    Post subject: Reply with quote Back to top

The first question I would have to ask is, have you tried to get a dial tone with the VT 8100-1 directly connected to the modem. If so, and it worked, then there is a problem with the router. Also, power cycling the devices from the cable line in, might also help. Meaning, unplug the modem, router, phone adapter in that order, then plug them back in, in that order.
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jdgiotta
New Forum Member
New Forum Member


Joined: Jan 11, 2007
Posts: 2

PostPosted: Thu Jan 11, 2007 7:53 pm    Post subject: Reply with quote Back to top

Hey its solved, but yes, everything you mentioned was tried with no avail.

I had a problem with my IP not releasing or renewing until FiOS killed my lease. So I decided to just call them and request my lease be killed and next thing I know I get a green light and dial tone. Don't ask why I haven't researched it yet, but somehow the problem was with the FiOS DHCP server.
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dolphinjr0
Full Forum Member
Full Forum Member


Joined: Jul 18, 2006
Posts: 41
Location: Anderson, Indiana

PostPosted: Sun Jan 14, 2007 12:04 am    Post subject: re Reply with quote Back to top

Yes, you have to wait for Verizon to either release the ip address or call us. I work for Verizon DSL. I know FIOS is not dsl but we are getting trained on it!
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