Caller Display Extra 00 digits when diverted to Mobile Phone

Posts: 7 · New Forum Member Joined: Jun 21, 2006 Posts: 7

I have set-up a Call Diversion ( SimulRing) on my Home Vonage Number so that it rings my Mobile number.
This facility seems to work OK Except that the incoming Caller display on my Mobile phone always has extra 00 digits in front of the incoming phone number.
This causes problems with displaying the Name associated with the incoming number in the Mobile phone book, and sometimes only displays as Anonymous Call and does not display any number.
Has anyone else suffered a similar problem, or experienced incoming Caller Display issues with extra leading 00 digits.
Vonage UK claims that all the known problems with Caller ID have been resolved, but some Phones exhibit different problems....

Until Vonage accept that UK is different from USA I expect that we will continue to suffer from these problems??

Posts: 21 · Vonage Forum Associate Joined: Sep 06, 2006 Posts: 21

voyager9 wrote:

Vonage UK claims that all the known problems with Caller ID have been resolved, but some Phones exhibit different problems....

Until Vonage accept that UK is different from USA I expect that we will continue to suffer from these problems??

Thats a nice approach, Vonage fix problems the can but ignore the ones beyond their technical knowledge.
My phone used to work with Vonage but despite numerpus emails to CS still awaiting a solution after several weeks.
May have to nudge them again... Exclamation

Posts: 8 · New Forum Member Joined: Mar 06, 2005 Posts: 8

sadly, I also experience the same thing - and that is with simulring switched off. When my mobile is called from home, I get an extra zero - the same 00 that you experience.

Regarding the other issue thread of Caller ID issues, at home I have a US Phone and even on that I have problems with Caller ID - they work sometimes and other times they don't. To me it is something more than just UK vs US - it seems to be a bug in the core implementation. Cry

Posts: 37 · Vonage Forum Junior Joined: Jun 19, 2006 Posts: 37

As you can see from this thread:

http://www.vonage-forum.com/ftopic15541.html

the issue has been going on since at least July 2006 and in September the Managing Director UK said, " But we are aware of it and are working towards finding a solution. "

In private messages I gave him the information he required to track down under what circumstances and with which calls this was happening. I've heard nothing since and the problem is still there.

Kerry (vonageuk), are you by any chance still around?

Posts: 10 · Vonage Forum Associate Joined: Feb 04, 2007 Posts: 10

DAS wrote:

the issue has been going on since at least July 2006 and in September the Managing Director UK said, " But we are aware of it and are working towards finding a solution. "

...which is nice, because I've just had a voicemail from an engineer called Josh telling me there's nothing he can do about it. He didn't actually try to call me (at least there's no record of an incoming call at that time), he just left a message on my voicemail.

Just to get this straight (there appear to be quite a few CLID-related problems), my problem is that ALL calls to mobile phones arrive with an extra zero on the front. This means that instead of showing 02392 they appear as either 00239 or +239 depending on the mobile network. This is important, because if anybody tries to return my calls they get through to a fax machine in Sao Tomé (a small island state off the coast of west Africa. I looked it up!).

Anyway, since it appears my fault ticket isn't going anywhere, I thought I'd add my voice to this thread.