Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
bj021
New Forum Member
New Forum Member


Joined: Jan 07, 2007
Posts: 3
Location: Eden Prairie, MN

PostPosted: Sun Jan 07, 2007 5:33 pm    Post subject: Call volume drop - can't hear others on the line Reply with quote Back to top

Hi,

**At the request of Steve48 I have started a new thread with the same info as written previously, but added some comments at the bottom to answer Steve48.

I've had Vonage since nearly the inception. With rarely an issue. Last fall I added another line to the service. Now and again during the day while using the second line, the volume of the person I am speaking with drops considerably - they can hear me but I can not hear them - so much so that I have to call them back on another line...usually my mobile.

Here is what I have: A Toshiba PCX2500 Cable Modem, with the Vonage supplied Motorola VT1005V Voice box. The cat5 is connected directly to the voice box, then from the voice box to the D-Link router. So I shouldn't have a firewall issue, nor a router issue as the router is after the voice box. This is the way Vonage had me set the system up when I phoned to report this issue. Previously the wiring was from the modem, to router then to the voice box. My issue has happened both ways.

I have run the speed test provided on this site, which is pretty nice. It says my call quality is in the 90% range one time and 53% another. Obviously the line is not consistent. Download Speed is 2.6mbps (T2 speed)and upload is 435kbps (satellite speed). The system also says I should be able to support 4 lines...well - it seems to me 2 lines is too much. When I get these drops in volume, I am in the house alone - it's just me and 2 pc's. Our cable is Comcast...

To answer Steve48: The caller on the other line nearly disappears. There is no noise at all, no static, nothing. If I turn the sound up on my phone earpiece I can faintly hear the other person speaking but the strength is too weak. Also, this never happens on the main (first) line. I've tried switching phones but that does not work.

Any suggestions would be appreciated! And sorry if this issue has been covered many times - but I could not find it anywhere.

Thanks-

BJ
View user's profile Send private message Yahoo Messenger
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 07, 2007 8:22 pm    Post subject: Reply with quote Back to top

Hi, BJ, welcome back. We still don't have the detailed information listed in the sticky. Provider, detailed test results, and network setup are the most important.

What did Vonage tech support say when they failed to solve the problem? Have they tried switching your lines between the two phone ports? I'm suspectiing a failing VT1005 here. If that's the answer, then switching your ports should move the problem from one phone line to the other. That would pretty much condemn the VT1005.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
bj021
New Forum Member
New Forum Member


Joined: Jan 07, 2007
Posts: 3
Location: Eden Prairie, MN

PostPosted: Sun Jan 07, 2007 8:52 pm    Post subject: Reply with quote Back to top

Here are my test results: Just figured out how to copy them!

Speed test statistics
---------------------
Download speed: 5137632 bps
Upload speed: 368720 bps
Quality of service: 58 %
Download test type: socket
Upload test type: socket
Maximum download pause: 168 ms
Average download pause: 2 ms
Minimum round trip time to server: 44 ms
Average round trip time to server: 245 ms

Voip test statistics
--------------------
Jitter: you --> server: 7.8 ms
Jitter: server --> you: 9.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 1.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.6

Guess I misquoted the speed originally. Regarding the "sticky" not sure what you mean...sorry, kinda green on forum boards. Thought I was pretty clear on the network set-up configuration unless you are saying there is another place for me to list this info?

I'll check with Vonage about the VT1005 - sounds like it has been discontinued...so I may have to get another device from them.

Thanks-

BJ
View user's profile Send private message Yahoo Messenger
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 07, 2007 10:39 pm    Post subject: Reply with quote Back to top

You're right, the network configuration is pretty clear. Your test results aren't the best in the world- packet loss, pause, and round trip time a bit high- but I don't think it explains the problem you're having.

Getting Vonage CS to switch the ports should pin it down. Then, if necessary, you can replace the VT1005. What was their reaction to this problem and their inability to fix it?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 105
Members 0
Total 105


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 457 Pages In The Last 60 Seconds
The Vonage VoIP Forum