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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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bj021
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Joined: Jan 07, 2007
Posts: 3
Location: Eden Prairie, MN

PostPosted: Sun Jan 07, 2007 5:33 pm    Post subject: Call volume drop - can't hear others on the line Reply with quote Back to top

Hi,

**At the request of Steve48 I have started a new thread with the same info as written previously, but added some comments at the bottom to answer Steve48.

I've had Vonage since nearly the inception. With rarely an issue. Last fall I added another line to the service. Now and again during the day while using the second line, the volume of the person I am speaking with drops considerably - they can hear me but I can not hear them - so much so that I have to call them back on another line...usually my mobile.

Here is what I have: A Toshiba PCX2500 Cable Modem, with the Vonage supplied Motorola VT1005V Voice box. The cat5 is connected directly to the voice box, then from the voice box to the D-Link router. So I shouldn't have a firewall issue, nor a router issue as the router is after the voice box. This is the way Vonage had me set the system up when I phoned to report this issue. Previously the wiring was from the modem, to router then to the voice box. My issue has happened both ways.

I have run the speed test provided on this site, which is pretty nice. It says my call quality is in the 90% range one time and 53% another. Obviously the line is not consistent. Download Speed is 2.6mbps (T2 speed)and upload is 435kbps (satellite speed). The system also says I should be able to support 4 lines...well - it seems to me 2 lines is too much. When I get these drops in volume, I am in the house alone - it's just me and 2 pc's. Our cable is Comcast...

To answer Steve48: The caller on the other line nearly disappears. There is no noise at all, no static, nothing. If I turn the sound up on my phone earpiece I can faintly hear the other person speaking but the strength is too weak. Also, this never happens on the main (first) line. I've tried switching phones but that does not work.

Any suggestions would be appreciated! And sorry if this issue has been covered many times - but I could not find it anywhere.

Thanks-

BJ
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 07, 2007 8:22 pm    Post subject: Reply with quote Back to top

Hi, BJ, welcome back. We still don't have the detailed information listed in the sticky. Provider, detailed test results, and network setup are the most important.

What did Vonage tech support say when they failed to solve the problem? Have they tried switching your lines between the two phone ports? I'm suspectiing a failing VT1005 here. If that's the answer, then switching your ports should move the problem from one phone line to the other. That would pretty much condemn the VT1005.

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Steve Gray
Orlando, FL
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bj021
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Joined: Jan 07, 2007
Posts: 3
Location: Eden Prairie, MN

PostPosted: Sun Jan 07, 2007 8:52 pm    Post subject: Reply with quote Back to top

Here are my test results: Just figured out how to copy them!

Speed test statistics
---------------------
Download speed: 5137632 bps
Upload speed: 368720 bps
Quality of service: 58 %
Download test type: socket
Upload test type: socket
Maximum download pause: 168 ms
Average download pause: 2 ms
Minimum round trip time to server: 44 ms
Average round trip time to server: 245 ms

Voip test statistics
--------------------
Jitter: you --> server: 7.8 ms
Jitter: server --> you: 9.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 1.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.6

Guess I misquoted the speed originally. Regarding the "sticky" not sure what you mean...sorry, kinda green on forum boards. Thought I was pretty clear on the network set-up configuration unless you are saying there is another place for me to list this info?

I'll check with Vonage about the VT1005 - sounds like it has been discontinued...so I may have to get another device from them.

Thanks-

BJ
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 07, 2007 10:39 pm    Post subject: Reply with quote Back to top

You're right, the network configuration is pretty clear. Your test results aren't the best in the world- packet loss, pause, and round trip time a bit high- but I don't think it explains the problem you're having.

Getting Vonage CS to switch the ports should pin it down. Then, if necessary, you can replace the VT1005. What was their reaction to this problem and their inability to fix it?

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Steve Gray
Orlando, FL
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