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blackberry
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Joined: Jan 07, 2007
Posts: 12
Location: Snellville, GA

PostPosted: Sun Jan 07, 2007 2:28 pm    Post subject: Disconnected all wires in NIU - no dial tone Reply with quote Back to top

I'm finally disconnected from the old tele provider. I can get a dial tone when my phone is connected directly to the adapter. But I'd like to get a dial tone throughout the whole house. Here's what I've done. I disconnected all the wires in my NIU. Connected the adapter directly to a working jack and my phone into another wall jack. Picked up the phone, but no dial tone. My NIU looks a different from the pics in the tutorials I read online. I'd appreciate it much if someone could help me out. Thanks Very Happy

There's two swing doors inside the NIU. There was nothing plugged into the jacks of either one. Each tab held down 2 wires each. The top swing door has 4 tabs placed horizontally. Tabs 1...2...3...4. Tab 3 held wires blue/blue-white and Tab 4 held red/green.
The swing door below it has 2 clear tabs placed vertically. The top tab held orange/orange-white and the bottom tab held green/white.
So I ended up with 4 pairs of wires. I wound each of the pairs around each other and then wrapped in electrical tape. For the jacks, I did place tape on the connectors of the top swing door. (took off tape for the picture) There were no connectors for the bottom swing door. I was able to keep that one partially open when closing up the NIU.

Here's a pic of my NIU (wires unattached):
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Steve48
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PostPosted: Sun Jan 07, 2007 3:59 pm    Post subject: Re: Disconnected all wires in NIU - no dial tone Reply with quote Back to top

blackberry wrote:
So I ended up with 4 pairs of wires. I wound each of the pairs around each other and then wrapped in electrical tape.


You say that you wound the pairs around each other. Were the ends of the wires insulated or bare? When you plug your adapter into the wall socket, does the phone light stay on continuously or does it start to flash?

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Steve Gray
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blackberry
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PostPosted: Sun Jan 07, 2007 6:35 pm    Post subject: Reply with quote Back to top

The wire ends were insulated. When I plug the adapter in, the phone light stays lit continuously.
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Steve48
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PostPosted: Sun Jan 07, 2007 8:12 pm    Post subject: Reply with quote Back to top

OK, that's a good start. The steady phone light indicates that you don't have a short in the wiring. Your disconnection from the land line sounds good as well.

Are you sure that all the jacks in the house were working before and that all serviced the same line? In particular, did the two jacks that you used for your test service the same POTS line before?

Try to get hold of a simple phone jack Y-splitter (not the L1/L2 type). Plug it into the wall jack that you're using to connect the Vonage box. Now plug the Vonage box into one side of the splitter and plug your test phone into the other. Do you get a dial tone?

If you get a dial tone, it indicates that your connection from the Vonage box to the wall jack is good. Now move the test phone to another wall jack. Do you get a dial tone now? If not, open both wall jacks and carefully examine the colors of the wires connected the the line 1 terminals of the jack. What do you see?

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blackberry
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PostPosted: Sun Jan 07, 2007 10:19 pm    Post subject: Reply with quote Back to top

I attached a Y splitter and I got a dial tone on my phone. I then tried, with just the phone, two other jacks that we used with the POTS line and no dial tone. The jack where the adapter is plugged has a blue/blue-white wire attached. The wall jack in my kitchen had several wires. I wasn't sure which was line one, but I did notice that there were numbers (out of order) marked on the plastic piece the wires were attached to. Hopefully I'm looking at it right. Under the number 1 was just a green wire. It was the 2nd wire in.
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Steve48
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PostPosted: Sun Jan 07, 2007 10:33 pm    Post subject: Reply with quote Back to top

Usually you can tell line one on the jacks because the wires on the jacks themselves (when they have them) are red and green. Otherwise, the terminals should be numbered.

How many other jacks do you have in the house? How are the wires to them colored?

Go back to the NIU and remove the tape from the blue/blue-white pair and from the green/red pair. Strip the insulation back a bit on all four wires. Twist the wires in the blue and red wires together and twist the blue-white and green wires together. Tape these and see if that gets the kitchen jack working.

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blackberry
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PostPosted: Sun Jan 07, 2007 11:24 pm    Post subject: Reply with quote Back to top

I checked 2 different other jacks upstairs and in both, line one has a green-white wire attached. It's still raining pretty hard outside, so I'll switch the wires in the NIU tomorrow.
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blackberry
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PostPosted: Mon Jan 08, 2007 4:02 pm    Post subject: Reply with quote Back to top

The wires are switched, twisted, and wrapped up. I unplugged for 30 sec, the modem, router, and adapter to reset, then plugged back in. Checked the phone in the kitchen and another upstairs - both had no dial tone.
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Steve48
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PostPosted: Mon Jan 08, 2007 7:41 pm    Post subject: Reply with quote Back to top

Hmmm. What I think has happened here (and often happens) is that your house wiring was brought from the jacks to the NIU using separate wires. There the various jacks were both connected to the land line and connected to one another. When you disconnected from the land line you inadvertently disconnected them from one another as well. That's why I was interest in the colors and it's why I suggested connecting the red-green pair (kitchen??) to the blue/blue-white pair (office?). Apparently that wasn't it. Take another look and see if you can identify the pairs connected to line 1 in each jack and compare them to the pairs in the NIU. See if you can identify which pair in the NIU goes to each jack in the house. Also, before you change anything, make sure using your splitter that the test phone is still working in the office after you plug the Vonage box into the wall. Then go around and see if any jack in the house was activated when you connected blue to red and blue-white to green in the NIU.

You indicated that the jack in the kitchen had a green wire, and I hoped that it was part of the green-red pair in the NIU (picture, top right). I had you connect that to the blue/blue-white pair which matches the pair in the office. That was wrong, so let's try undoing it. Maybe the kitchen jack is the green and white pair at the bottom of the picture. Try connecting the green to the blue and the white to the blue-white and see if that gets the kitchen jack active. In all this, always check using your test splitter that the test phone is working at the office jack after you plug the Vonage box into it.

Do you have an ohmmeter by any chance?

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blackberry
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PostPosted: Mon Jan 08, 2007 11:21 pm    Post subject: Reply with quote Back to top

I did test again and was still able to get a dial tone with the Y. I haven't switched up anymore wires yet. I don't have an ohmmeter.

Tonight, I had a thought to try another wall jack for the adapter. I found a super long phone cord out in the garage and connected the adapter from the office to the kitchen's wall jack. I took my phone and plugged it into a jack upstairs. Picked up the phone and got a dial tone! I also have a fax/phone in another room upstairs and it had a dial tone too. So my thinking has something to do with this wall jack in my office. I never thought about this until now, but in '03 I had a phone jack and cable jack installed for my office. The phone jack is dual - a regular phone jack on top and an ethernet jack on the bottom. When I had opened it before, there was a blue/blue-white wire connected to the phone jack. There were a few other colored wires connected to the ethernet jack below.

As mentioned before, the other jacks in my house are numbered where the different wires are connected. There's only one wire for each number - either green or green/white for line 1.

So we know I can get a dial tone with a Y at this office jack. I wonder if I disconnected it somehow from the other jacks in the house. I wonder if it ever was. Out to the right in the pic, there's a lot of blue/blue-white wires spliced together. Would these need to be connected to one of the pairs?
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