No dial tone for 3 days!

Posts: 4 · New Forum Member Joined: Jan 07, 2007 Posts: 4

I have been trying desperately for 3 days to get my router working. I have been working with Vonage customer service to no avail. I have tried getting to the 192.168.15.1 page and it does not display. I have the wires all connected properly, internet from computer into router, ethernet from router into modem and telephone line into router. Please can someone help me!! Cry

I have a linksys rtp31p2
comcast cable broadband service.

when I disconnect the router it works fine.

Posts: 164 · Posted: Sun Jan 07, 2007 11:09 am Post subject:

"when I disconnect the router it works fine"

try:

incoming cable line> Cable modem> Vonage device> Router> PC

Installation Diagram

This is the correct use of your devices. Make sure the phone handset and router are plugged into the correct ports on the Vonage Device.

Posts: 164 · Posted: Sun Jan 07, 2007 11:13 am Post subject:

Pepperoni wrote:

"when I disconnect the router it works fine"

try:

incoming cable line> Cable modem> Vonage device> Router> PC

Installation Diagram

This is the correct use of your devices. Make sure the phone handset and router are plugged into the correct ports on the Vonage Device.

P.S. Reboot everything and enable one device at a time, beginning with cable modem/ Vonage box/phone handset/ router/ PCs.

Posts: 4 · New Forum Member Joined: Jan 07, 2007 Posts: 4

I have tried that numerous times to no avail. Vonage help is NO help at all. I don't know what else to try.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

When you say router, I assume you're referring to the RT31P2 adapter/router. Is that correct? And when you say it works fine, you're referring to your internet service? Or do you mean that you have another router that you're trying to get to work, and the Vonage phone works fine as long as you leave the other router out?

Posts: 4 · New Forum Member Joined: Jan 07, 2007 Posts: 4

when I say router yes I mean the rtp31P2, I can connect to the internet via my modem but as soon as I try to connect the router, it doesn't work. also, if I try to put in the ip address that Vonage gave me it doesn't work. the lights all light up ok, Except the phone light. I am assuming I have a defective router at this point.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

junzworld wrote:

when I say router yes I mean the rtp31P2, I can connect to the internet via my modem but as soon as I try to connect the router, it doesn't work. also, if I try to put in the ip address that Vonage gave me it doesn't work. the lights all light up ok, Except the phone light. I am assuming I have a defective router at this point.

OK. I assume that you're using DHCP (dynamic IP addressing) with Comcast. Is this correct? Check your computer network setup and be sure.

Assuming that you're using DHCP and that your computer is working fine with the internet when you plug directly into the modem, we know that dynamic addressing is working OK. Plug your computer into a LAN port on the RT31P2. You don't need to connect the internet (WAN) side at all. Make sure you use a good cable. You can rely on the one that works to get your PC on the internet when plugged directly into the modem. Re-cycle power. Turn the RT31P2 on first, wait about 30 seconds, then boot the computer. See if you can log on to the admin page now.

If you can't log on to the admin page, hold the reset button on the RT31P2 in for about 30 seconds with the power on. Release the button and try to log on again. If you still can't, cycle power and try again. If you still can't, then the RT31P2 is down for the count.

Posts: 3 · New Forum Member Joined: Jan 07, 2007 Posts: 3

I hooked up my Vonage service on Thursday evening, 1/4/07, and it worked fine. By Friday afternoon it was dead. I bought a v-phone just to maintain phone capability.

My setup is: cable - Motorola SB5100 - Linksys WRTG54S.

I have tried the reboot sequence about 30 times, and have hit all the reset buttons more than once.

At no point was I ever able to ping the VTA.

Tonight I had a neighbor who is a network security engineer come over. We used the dashboard to switch back from the v-phone to the VTA. He spent about an hour ensuring the router is functional, and setting static IP addresses for my PC, print server and the VTA, but the best he could do was log into the VTA, enter the static IP, and then it dies.

This is a guy who knows his stuff and he said that whatever the problem is, it's with the VTA. We tried using both the phone ports, and neither worked.

One thing I do get that seems odd - after rebooting, the first time I pick up the phone I get 7 or 8 fast tones, then it goes silent. If I hang up, then pick up again, it's dead. I can repeat this consistently.

It shows the correct blinking light sequence at power up, and has three green lights when I try to pick up the phone.

We tried direct connection of the VTA to the internet. Nada. We tried hooking it straight to the PC, but it couldn't detect a device attached to it.

I have tried switching out all the cables - phone & ethernet, but there was no change in the observations. I have no internet connectivity issues, it's apparently all down to the Vonage adapter not working as advertised, or even as it did last Thursday.

So how do I get a new adapter without being out of pocket??

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

ajgforumid wrote:

So how do I get a new adapter without being out of pocket??

If you bought the VTA from Vonage, call customer support, 888 250 1799.

Posts: 11 · Vonage Forum Associate Joined: Sep 14, 2006 Posts: 11

just to make sure.. your setup should be

comcast modem going to the internet port of you Vonage router.. then from the ethernet port of your Vonage to your computer.

then, power cycle all devices, after that, on your pc, run ipconfig, (go to start, run type cmd, then type ipconfig on the black screen)

check if your getting a valid ip it should be 192.168.15.xx (xx would be any number from 2-254) and the default gateway should be 192.168.15.1

if you dont get the valid ip, try to change the cable cords, and make sure you have internet when pc is directly connected to the modem.

if you cant still open the 192.168.15.1 page, when you run ipconfig if the default gateway shows a different ip (aside from 192.168.15.1) try to open the page by typing what's on the default gateway instead of the 192.168.15.1.. if all things fail, hard reset the device, by pressing and holding the reset button for 30 secs... all lights should blink.. then try accessing the page again..

run ipconfig /all then take not of the physical address

once logged in, go to setup>> wan configuration, check the override MAC, then delete everything on the MAC Address box, then enter the nos. and letter you got from ipconfig /all (physical address) save it.. then power cycle.. it should work by then

hope this one helps