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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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remi
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Joined: Jan 06, 2007
Posts: 4

PostPosted: Sat Jan 06, 2007 3:39 pm    Post subject: Voicemail greeting without end explanation Reply with quote Back to top

Most of the people who are calling me are not technical people and either speak English, French, or Japanese. This way, I've simply said "Hello, this is [phone number]. Please leave a message." three times, one for each language.

What I find really irritating, and what confuses people calling me, is the message after my custom greeting. "[...] To finish press pound, to cancel press star."

Why Vonage left that garbage there? Never have I called someone's voicemail and heard such a message after their greeting. It's usually their greeting, then a "beep." It confused people before to the point they don't leave a message. For example, someone tried to call me and didn't leave a message. When I called her back, she said "There was something telling me to press buttons and I didn't know what to do."

We don't need such a useless message. There's a reason why we customize our voicemail greetings -- so the callers don't hear the standard one and know it's us.

After searching for an option to disable it, I found nothing. Did anyone else dealt with this before?
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Jan 06, 2007 7:28 pm    Post subject: press the pound key Reply with quote Back to top

What is confusing about pressing the pound key, AKA number sign key?

This is a common thing for voice mail in large business, maybe in your message you can explain what the pound key is.
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remi
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PostPosted: Sat Jan 06, 2007 8:03 pm    Post subject: Reply with quote Back to top

I'm not a business and all I want is to put my message without the annoying pound-sign notice. People speak and then hang up, like good voicemail systems.
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houuser
Vonage Forum Evangelist
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Fri Jan 12, 2007 11:03 pm    Post subject: Reply with quote Back to top

Welcome to the 21st century.
What was simply before, may not be now.

Give the extra instruction if you wish to use the Vonage VM system.
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remi
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Joined: Jan 06, 2007
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PostPosted: Fri Jan 12, 2007 11:15 pm    Post subject: Reply with quote Back to top

I'm asking for a way, if there's one, to remove it, not "suck it up and deal with it" replies.

Other companies don't have a useless message like that on voicemails. I don't want it either.
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houuser
Vonage Forum Evangelist
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Sat Jan 13, 2007 1:19 am    Post subject: Reply with quote Back to top

Idea: Until the remedy is found and enacted.

Turn off the Vonage VM and purchase an inexpensive stand-alone answering device.

If anyone else has any ideas, please "write".
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remi
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PostPosted: Sat Jan 13, 2007 6:02 am    Post subject: Reply with quote Back to top

Then I won't be able to get the messages via e-mail. I guess the 21st century is about technology, but not control.

I'm no longer watching this topic. I found the one linked below and, like I thought, it can't be done.

http://www.vonage-forum.com/ftopic10960.html
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Jan 13, 2007 2:37 pm    Post subject: cable company voice mail similar Reply with quote Back to top

I called a relative in Nova Scotia. They are using cable for the phone provider, and they also have a recording similar to Vonage, except they don't need to press the pound key when finished recording their message.
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