Trouble with setup and configuration

Posts: 8 · New Forum Member Joined: Nov 17, 2006 Posts: 8

1. Union City, TN 38261
2. Ken-Tenn Wireless (Wireless Internet)
3. Sorry, Not sure
4. No Modem, Per say. I have a wireless receiver on top of my house, and a Power over Ethernet Cord inside
5. VT2142
6. Reciever -> Power over Ethernet -> Vonage Device -> Computer
7. Can't get vonage service. A box pops up telling me I'm connected at 100 mbs, but even though it says I am connected, I can't surf the web, and can't use vonage
8.
Speed test statistics
---------------------
Download speed: 1532616 bps
Upload speed: 1739744 bps
Quality of service: 79 %
Download test type: socket
Upload test type: socket
Maximum download pause: 154 ms
Average download pause: 18 ms
Minimum round trip time to server: 69 ms
Average round trip time to server: 71 ms

VoIP test statistics
--------------------
Jitter: you --> server: 12.3 ms
Jitter: server --> you: 11.3 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 26
Estimated MOS score: 3.8

Posts: 36 · Vonage Forum Junior Joined: Dec 27, 2006 Posts: 36

Is it possible to connect the vonage device directly to the reciever?

Has the internet ever worked there before you tried vonage?

Posts: 8 · New Forum Member Joined: Nov 17, 2006 Posts: 8

My reciever is on top of my house, so that probaly won't work.

and no, vonage has never worked for me before. But vonage peoples tell me it should. And I can't unsub or they'll charge me 100 dollars, the *beep*

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

let's take your vonage box out of the picture for now.

connect it like this:

receiver -> power over ethernet -> computer ethernet card

can you surf the internet?

if yes, did they have you configure your computer in any special way or have you install software etc?

Posts: 8 · New Forum Member Joined: Nov 17, 2006 Posts: 8

yes, that's how i connect. and no, no special software needed

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

on your computer, do you have a static ip or do you obtain an ip address automatically?

also, did your isp take down your mac address of your computer?

Posts: 8 · New Forum Member Joined: Nov 17, 2006 Posts: 8

no static ip

and i'm not sure if they took down my mac address or not

Posts: 4750 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4750

When you have it set up as you indicated at the top of the page, can you access the admin pages of the VT2142 at http://192.168.15.1 ?

Posts: 8 · New Forum Member Joined: Nov 17, 2006 Posts: 8

Oddly enough, I can't log onto my device that way. I connect it to my computer, and get the framiliar (connected at 100.00mbps) box pop up. I try the address you, and the online instruction manuel, provide for logging in, and it either times out or doesn't connect at all. I tried just hooking the device up with no internet cords connected, and I get the connected at 100.00mbps message, with the same inability to log on

Ideas?

Posts: 4750 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4750

OK, let's go back to Mundy's question about whether the computer is set up to get its address dynamically (DHCP). The fact that you can't log on to the VT suggests that it isn't. Please check your computer's network setup and see. Don't change anything without being sure that you've taken notes or can remember how to get back to where you started!