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vertical
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PostPosted: Thu Jan 04, 2007 6:51 pm    Post subject: calling cards using vonage Reply with quote Back to top

Hello Vonage lovers...
How do you make international calls using your Vonage line? Vonage CSR says I cannot use any calling cards which is just another 800 number. For instance, I make frequent calls to India but I cannot use Vonage for that. After dialing the 800 # for the calling card I cannot dial a pin or international #. I get a message "only direct dialed calls allowed". Vonage is forcing me to use their "Cheapest" rates to make international calls. I know I can use Relianceindiacall's easy dial to get thru, but I cannot make easy dial entries everytime I get a new contact.
Is there a solution for this?

TIA...
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spdickey
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PostPosted: Fri Jan 05, 2007 2:31 am    Post subject: Reply with quote Back to top

It works for me... try these instructions:


Toll-free Numbers
Type of service To call India To call other countries*
Prepaid 1-866-3-RELIANCE 1-866-494-7292

Placing calls through Reliance India Call from an unregistered phone is simple:
a. Dial the Toll-free Access number
b. When prompted, enter your 11-digit registered phone number followed by PIN (Personal Identification Number).
c. When prompted, enter the destination number, starting with country code + the city code + the destination number. (For example, to call the number 32345678 in Mumbai, you would dial "91 22 32345678"). You do not have to dial '011' (the international access code).
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vertical
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PostPosted: Fri Jan 05, 2007 10:21 am    Post subject: problem with vonage... Reply with quote Back to top

Hello,
Thanks for the reply. I think you got my question wrong. The problem is not with reliance. I know how to use it too.

The problem is, when you want to place a call using calling cards, and you use a Vonage phone to use it, you will get a msg "only direct dialed calls allowed".

TIA
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mundy5
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PostPosted: Fri Jan 05, 2007 1:42 pm    Post subject: Reply with quote Back to top

the difference b/w calling card and prepaid cards might be the reason why it doesn't work. My recollection of calling cards is that it bills your telco (that issued the card) the appropriate fee for the call based on the calling plan even though it might have been used to call on a different telco's line. But it requires the one telco to bill the other telco. Vonage is not setup that way at this point as far as I can tell. Hence there were questions about accepting collect calls in earlier posts etc. Same principle.

A prepaid call basically forwards the call to the desired number hence no issues of billing since it's directly taken out of your prepaid acct. And by calling the toll free # it is already run through the prepaid calling card's servers, etc.

hope this helps.

_________________
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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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jmalda
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PostPosted: Mon Jan 08, 2007 9:17 am    Post subject: Reply with quote Back to top

I use tel3advantage, which allows you on their website to add phone numbers from which you would use the prepaid service. When you dial their toll-free access number, the system recognizes your phone and doesn't ask for a pin. You just dial the desired number.

Joe
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jcovert
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PostPosted: Thu Jan 11, 2007 10:41 pm    Post subject: Making "calling card" calls Reply with quote Back to top

Vertical, what kind of calling card are you trying to use? What company issued it?

Is this the kind of calling card where you would dial 01-country-code-and-number# and then get the "bong" and enter the calling card? (That's "01", not "011", which is the international access code like 0+ for domestic telco issued calling cards.)

If the issuer has an 800 number, you can call that from Vonage. For example, from your Vonage phone you can call 800-CALL-ATT if it's an AT&T (or even a Baby Bell) calling card. Once you've dialled the access code, you can then continue dialling. For domestic numbers, you just dial the number, then the calling card number. For international numbers, it's 01+cc+number#, then the calling card.

BTW, I was very surprised (when making 100% sure that 800-CALL-ATT really works from Vonage) to find out than an ancient calling card that I've had since 1968, originally issued by Southern Bell as a "Miscellaneous Account" rather than billed to an actual telephone number and almost never used any more (last call was probably 10 years ago) was still active. And since I misdialled and actually reached someone's voicemail (I was just going to let my own phone ring and then hang up), I'll get to see a bill for a calling card call within the state, which will be interesting. And just for fun, I also tried it 0+ as an instate call from a POTS line, and Verizon accepted it as well. God knows what the rates are these days.

I also noticed that 800-CALL-ATT was being a bit flakey and would sometimes say "The service you have requested is not available" right after answering rather than "To place a calling card or credit card call, press one."

/john
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vertical
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PostPosted: Fri Jan 12, 2007 7:17 pm    Post subject: Calling cards issue Reply with quote Back to top

Thanks for the reply John..
Here is my problem.. I am using USP calling card which has an 800 number. Once you dial 800# (it won't ask for the pin because this is my registered phone number) then you can dial the destination #. In my case I am calling India so I would dial 011-91-xxxxxxxxxx. I get a message "Cannot connect:Only direct dialed calls allowed".
Even with relianceindiacall I have same issue. (with reliance, you don't have to dial 011 or 01.. just 91 will do). When I dial 866# for reliance, I dial 91-xxxxxxx, I will get a message saying 'cannot connect'. With same reliance, if I use the easy dial (fast dial) option, I get connected. With fast dial, you don't have to dial the entire phone number, just a fast dial single digit will do. You will have to pre-assign the fast dial digit in their website.

TIA
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vertical
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PostPosted: Fri Jan 12, 2007 7:23 pm    Post subject: Thanls Joe Reply with quote Back to top

Joe,
I use the similar method. I register my phone # with their website so I don't have to dial the PIN. but then, when I dial the destination number, I get the msg "only direct dialed calls allowed". I have registered my cell number too. with my cell I don't have any issue. I also tried with my friend's land line (verizon) which works prefect.,

TIA
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jcovert
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PostPosted: Sat Jan 13, 2007 12:16 am    Post subject: Reply with quote Back to top

I wonder if this is one of those DTMF issues that is often a problem. Try dialling with a distinct pause (1/2 second) between each digit.

I'm very curious, and would like to actually see/hear what's happening to prevent your call from going through.
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su_A_ve
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PostPosted: Sat Jan 13, 2007 1:25 pm    Post subject: Re: Thanls Joe Reply with quote Back to top

vertical wrote:
Joe,
I use the similar method. I register my phone # with their website so I don't have to dial the PIN. but then, when I dial the destination number, I get the msg "only direct dialed calls allowed". I have registered my cell number too. with my cell I don't have any issue. I also tried with my friend's land line (verizon) which works prefect.,

TIA


AFAIK, if you 'register' your phone number, are they billing you via your phone number, or are they using 'caller ID' to detect where are you calling from ?

If the first, forget it, as you cannot have it bill Vonage.

If the latter, then note that callerID works differently with Vonage. I know they don't push name out, but only number..

Cards that require a pin work perfectly fine. Even the free IOWA numbers for free int'l calls work fine...
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