Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
Author Message
bigdipper
New Forum Member
New Forum Member


Joined: Jan 03, 2007
Posts: 3

PostPosted: Wed Jan 03, 2007 5:40 pm    Post subject: Help! should voicemail and fax be set the same??? Reply with quote Back to top

I'm not a very technical person and I'm a bit confused. (not hard to do for me... ha ha)

anyway i've got...

Vonage Router:

Line 1 - home phone

Line 2 - 5 port adapter that i've got both my 2nd line + fax line plugged into. (if there is a better setup than this - i'd be all ears)

My fax is an HP7410 all in one, and i've tweaked the settings as recommended on a previous post here. (baud rates, error correction, etc)

My questions are:

What is the best way to setup my voice mail (number of rings) and fax line (number of rings) so that the VM does not pick up before the fax and vice versa???

Currently i have the following:

Voicemail: 5 rings
Fax: 3 rings

problem with this is that the "Fax" line is automatically picking up on the 3rd ring REGARDLESS of whether it's a fax or a phone call. (it doesn't seem to distinguish the difference between a regular Vonage call and a Vonage fax call) The person calling gets that awful fax sound on the 3rd ring...

If I change to this:

Voicemail: 3 rings
Fax: 5 rings

this is obviously a problem b/c i would never get a fax b/c all calls including faxes (i've tested it) go to my Vonage voicemail.

How are you guys getting around this? (it's probably so simple that a dummy like me can't figure it out! ha ha...)

Thanks for any and all replies!!! It's appreciated...
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jan 03, 2007 7:44 pm    Post subject: Reply with quote Back to top

Unfortunately, there's is no way to get automatic operation on a line that's being shared between voice (with voicemail) and fax. As you've observed, if the fax answers first voicemail won't, and if voicemail answers first then the fax won't ever answer. Since there is no way to detect which kind of call it is without answering, there's no way around the problem except to handle fax manually. If this is a serious problem for you, then a dedicated fax line is the answer- at extra cost, of course.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
bigdipper
New Forum Member
New Forum Member


Joined: Jan 03, 2007
Posts: 3

PostPosted: Wed Jan 03, 2007 8:08 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Unfortunately, there's is no way to get automatic operation on a line that's being shared between voice (with voicemail) and fax. As you've observed, if the fax answers first voicemail won't, and if voicemail answers first then the fax won't ever answer. Since there is no way to detect which kind of call it is without answering, there's no way around the problem except to handle fax manually. If this is a serious problem for you, then a dedicated fax line is the answer- at extra cost, of course.


Thank you, Steve.

The woman at Vonage set me up for the dedicated fax line (or so i thought? - after i explained it to her for over an hour!)

Is there another router with "3 lines" for such a purpose?

Do you know how would it work from a setup perspective? (it sounds like you are saying i would need a 3rd line at $24.95 per month?)

Thanks!
View user's profile Send private message
qwertyui
Full Forum Member
Full Forum Member


Joined: Jun 24, 2006
Posts: 64

PostPosted: Wed Jan 03, 2007 11:03 pm    Post subject: What Vonage Router? Reply with quote Back to top

You describe:

"Line 1 - home phone

Line 2 - 5 port adapter that i've got both my 2nd line + fax line plugged into. (if there is a better setup than this - i'd be all ears)"

Are the "2nd line + fax line" one in the same or 2 different phone lines? If so one of might not work.

Most Vonage routers have only 2 PHONE lines (the rest are Ethernet WAN (1) or LAN (often 4) and the way you describe it sounds like you may have *phone* lines plugged into LAN plugs on the adapter.

Or do you have your second home phone line plus fax on phone line 2?

Please reply with the exact Vonage phone adapter you're using (Example: VT1005V) and the setup and we can try to sort this out....

Thank you.
View user's profile Send private message
bigdipper
New Forum Member
New Forum Member


Joined: Jan 03, 2007
Posts: 3

PostPosted: Wed Jan 03, 2007 11:10 pm    Post subject: Re: What Vonage Router? Reply with quote Back to top

qwertyui wrote:
You describe:

"Line 1 - home phone

Line 2 - 5 port adapter that i've got both my 2nd line + fax line plugged into. (if there is a better setup than this - i'd be all ears)"

Are the "2nd line + fax line" one in the same or 2 different phone lines? If so one of might not work.

Most Vonage routers have only 2 PHONE lines (the rest are Ethernet WAN (1) or LAN (often 4) and the way you describe it sounds like you may have *phone* lines plugged into LAN plugs on the adapter.

Or do you have your second home phone line plus fax on phone line 2?

Please reply with the exact Vonage phone adapter you're using (Example: VT1005V) and the setup and we can try to sort this out....

Thank you.


My Vonage router/phone adapter is a Motorola VT2142-VD.

I do have my 2nd home phone line + fax connected to "Line 2" of the Motorola adapter via a 5 port phone adapter i just purchased at Staples.

I hope this helps!

Thank you for all of your help guys!!!
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jan 04, 2007 1:53 pm    Post subject: Reply with quote Back to top

Long time ago, companies sold these special machines that can determine whether the incoming call was a fax call or a voice call and then route it accordingly. I'm sure if you get one of those, it might work.

How many incoming faxes are we talking about? It might be worth getting an Efax # that is free for a limited # of incoming faxes per month and can be used for incoming calls. Of couse, they are not local numbers but still worth it to save you the headache of having to figure out which call is a fax or a voice call. You can still keep your 2nd line and use it also for outgoing faxes as well.

The problem only arises when you are not home. When you are home, you can have the fax machine receive when you pick up the phone and you hear the beeps. I've done that before.

I need to look for these little machines on the internet that can send the phone signal to the approriate device i.e. fax or phone. I'll get back to you with a link.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jan 04, 2007 1:58 pm    Post subject: Reply with quote Back to top

Here is a sample of a little device that can do what you are looking for:

http://www.amazon.com/ComSwitch-7500-Automatic-Phone-Switch/dp/B0002B0IBI

Another option is to see if your fax machine has a passthrough phone port and plug your 2nd phone to it. then when you get a call on your 2nd line and you pick up the phone and you hear the high pitch tone, then you know if a fax and press the receive button on your fax. It works. I've tried it many times before. The only problem is when you are not home, then you can't do this.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jan 04, 2007 6:46 pm    Post subject: Reply with quote Back to top

bigdipper wrote:
Is there another router with "3 lines" for such a purpose?

Do you know how would it work from a setup perspective? (it sounds like you are saying i would need a 3rd line at $24.95 per month?)


I'm afraid none of the Vonage boxes has more than 2 phone lines. You'll need a second box to accommodate a third line. It will plug intto the ethernet port on your existing box, and you computer will plug into the ethernet port of the new box.

With Vonage, a dedicated fax line should only cost $10/month for something like 200 minutes (check the web site).

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 110
Members 0
Total 110


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.84 Seconds and 773 Pages In The Last 60 Seconds
The Vonage VoIP Forum