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For wipe call
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bigdipper
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Joined: Jan 03, 2007
Posts: 3

PostPosted: Wed Jan 03, 2007 5:40 pm    Post subject: Help! should voicemail and fax be set the same??? Reply with quote Back to top

I'm not a very technical person and I'm a bit confused. (not hard to do for me... ha ha)

anyway i've got...

Vonage Router:

Line 1 - home phone

Line 2 - 5 port adapter that i've got both my 2nd line + fax line plugged into. (if there is a better setup than this - i'd be all ears)

My fax is an HP7410 all in one, and i've tweaked the settings as recommended on a previous post here. (baud rates, error correction, etc)

My questions are:

What is the best way to setup my voice mail (number of rings) and fax line (number of rings) so that the VM does not pick up before the fax and vice versa???

Currently i have the following:

Voicemail: 5 rings
Fax: 3 rings

problem with this is that the "Fax" line is automatically picking up on the 3rd ring REGARDLESS of whether it's a fax or a phone call. (it doesn't seem to distinguish the difference between a regular Vonage call and a Vonage fax call) The person calling gets that awful fax sound on the 3rd ring...

If I change to this:

Voicemail: 3 rings
Fax: 5 rings

this is obviously a problem b/c i would never get a fax b/c all calls including faxes (i've tested it) go to my Vonage voicemail.

How are you guys getting around this? (it's probably so simple that a dummy like me can't figure it out! ha ha...)

Thanks for any and all replies!!! It's appreciated...
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jan 03, 2007 7:44 pm    Post subject: Reply with quote Back to top

Unfortunately, there's is no way to get automatic operation on a line that's being shared between voice (with voicemail) and fax. As you've observed, if the fax answers first voicemail won't, and if voicemail answers first then the fax won't ever answer. Since there is no way to detect which kind of call it is without answering, there's no way around the problem except to handle fax manually. If this is a serious problem for you, then a dedicated fax line is the answer- at extra cost, of course.

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Steve Gray
Orlando, FL
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bigdipper
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Joined: Jan 03, 2007
Posts: 3

PostPosted: Wed Jan 03, 2007 8:08 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Unfortunately, there's is no way to get automatic operation on a line that's being shared between voice (with voicemail) and fax. As you've observed, if the fax answers first voicemail won't, and if voicemail answers first then the fax won't ever answer. Since there is no way to detect which kind of call it is without answering, there's no way around the problem except to handle fax manually. If this is a serious problem for you, then a dedicated fax line is the answer- at extra cost, of course.


Thank you, Steve.

The woman at Vonage set me up for the dedicated fax line (or so i thought? - after i explained it to her for over an hour!)

Is there another router with "3 lines" for such a purpose?

Do you know how would it work from a setup perspective? (it sounds like you are saying i would need a 3rd line at $24.95 per month?)

Thanks!
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qwertyui
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Joined: Jun 24, 2006
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PostPosted: Wed Jan 03, 2007 11:03 pm    Post subject: What Vonage Router? Reply with quote Back to top

You describe:

"Line 1 - home phone

Line 2 - 5 port adapter that i've got both my 2nd line + fax line plugged into. (if there is a better setup than this - i'd be all ears)"

Are the "2nd line + fax line" one in the same or 2 different phone lines? If so one of might not work.

Most Vonage routers have only 2 PHONE lines (the rest are Ethernet WAN (1) or LAN (often 4) and the way you describe it sounds like you may have *phone* lines plugged into LAN plugs on the adapter.

Or do you have your second home phone line plus fax on phone line 2?

Please reply with the exact Vonage phone adapter you're using (Example: VT1005V) and the setup and we can try to sort this out....

Thank you.
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bigdipper
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Joined: Jan 03, 2007
Posts: 3

PostPosted: Wed Jan 03, 2007 11:10 pm    Post subject: Re: What Vonage Router? Reply with quote Back to top

qwertyui wrote:
You describe:

"Line 1 - home phone

Line 2 - 5 port adapter that i've got both my 2nd line + fax line plugged into. (if there is a better setup than this - i'd be all ears)"

Are the "2nd line + fax line" one in the same or 2 different phone lines? If so one of might not work.

Most Vonage routers have only 2 PHONE lines (the rest are Ethernet WAN (1) or LAN (often 4) and the way you describe it sounds like you may have *phone* lines plugged into LAN plugs on the adapter.

Or do you have your second home phone line plus fax on phone line 2?

Please reply with the exact Vonage phone adapter you're using (Example: VT1005V) and the setup and we can try to sort this out....

Thank you.


My Vonage router/phone adapter is a Motorola VT2142-VD.

I do have my 2nd home phone line + fax connected to "Line 2" of the Motorola adapter via a 5 port phone adapter i just purchased at Staples.

I hope this helps!

Thank you for all of your help guys!!!
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jan 04, 2007 1:53 pm    Post subject: Reply with quote Back to top

Long time ago, companies sold these special machines that can determine whether the incoming call was a fax call or a voice call and then route it accordingly. I'm sure if you get one of those, it might work.

How many incoming faxes are we talking about? It might be worth getting an Efax # that is free for a limited # of incoming faxes per month and can be used for incoming calls. Of couse, they are not local numbers but still worth it to save you the headache of having to figure out which call is a fax or a voice call. You can still keep your 2nd line and use it also for outgoing faxes as well.

The problem only arises when you are not home. When you are home, you can have the fax machine receive when you pick up the phone and you hear the beeps. I've done that before.

I need to look for these little machines on the internet that can send the phone signal to the approriate device i.e. fax or phone. I'll get back to you with a link.

_________________
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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jan 04, 2007 1:58 pm    Post subject: Reply with quote Back to top

Here is a sample of a little device that can do what you are looking for:

http://www.amazon.com/ComSwitch-7500-Automatic-Phone-Switch/dp/B0002B0IBI

Another option is to see if your fax machine has a passthrough phone port and plug your 2nd phone to it. then when you get a call on your 2nd line and you pick up the phone and you hear the high pitch tone, then you know if a fax and press the receive button on your fax. It works. I've tried it many times before. The only problem is when you are not home, then you can't do this.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jan 04, 2007 6:46 pm    Post subject: Reply with quote Back to top

bigdipper wrote:
Is there another router with "3 lines" for such a purpose?

Do you know how would it work from a setup perspective? (it sounds like you are saying i would need a 3rd line at $24.95 per month?)


I'm afraid none of the Vonage boxes has more than 2 phone lines. You'll need a second box to accommodate a third line. It will plug intto the ethernet port on your existing box, and you computer will plug into the ethernet port of the new box.

With Vonage, a dedicated fax line should only cost $10/month for something like 200 minutes (check the web site).

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Steve Gray
Orlando, FL
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