FIXED: No more dial tone, same config for >2.5 years

Posts: 2 · New Forum Member Joined: Mar 31, 2005 Posts: 2

I did search on this forum but didn't find much that can apply to my situation. I have had the same configuration with Vonage for the last 2 years and 8 months without any problem, but I'm having a difficult time to get my dial tone back. I have tried to reboot modem, router and vonage adapter many times to no avail. I also tried to login the vonage adapter's web interface and reboot.

Light on adapter is solid green.

Setup: cable modem -> SMC wireless router -> motorola vt1005v
ISP: Comcast

From the Vonage adapter web interface:

Software Version: VT20_02.03.00_A
Bootrom Version: VT20_02.03.00_A
Hardware Version: Model: VT1000 Revision: 0 BSP: 1.2/0
Config File Version: 1161673173338/1002204617

Posts: 4750 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4750

What happens if you plug the Motorola directly into the cable modem?

Posts: 2 · New Forum Member Joined: Mar 31, 2005 Posts: 2

Steve48 wrote:

What happens if you plug the Motorola directly into the cable modem?

That didn't help either.

Out of line 1 of the Motorola adapter, I have a splitter, one line goes to a phone, the other line is plugged to the wall plate so the whole house is wired. After trying many things. The work-around is actually to disconnect the line from the wall plate, immediately I get dial tone from the phone, then plug the line back to the wall plate, now I have dial tone on every phone in the house.

Strange but it works.

Posts: 36 · Vonage Forum Junior Joined: Dec 27, 2006 Posts: 36

maybe a phone on the house wireing or the house wireing has a problem/short?

Posts: 4750 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4750

That's what it sounds like. What do the phone lights on the adapter do when it's misbehaving like this?