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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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jshoe
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Joined: Dec 30, 2006
Posts: 5

PostPosted: Sat Dec 30, 2006 2:54 pm    Post subject: Vonage in Portugal, Proxy server won't register Reply with quote Back to top

I've recently purchased a Vonage device in the U.S. and have been trying to get it to work here in Lisbon, Portugal. I saw that another user here in Portugal was having a problem as well. I spent a lot of time on the phone with a very kind gentlemen from Vonage who was trying to help me get it hooked up.

He helped me for over and hour on the phone and said that everything is working except for the last step, which is the registration with the proxy server. The light on my Vonage device blinks green four times in a row. When I pick up the phone, it says that it cannot register with the Vonage network. He couldn't figure out what was stopping the last step.
I called my internet provider here in Portugal and they do not block Vonage or other Voip. I've also done the test call that was mentioned and it worked fine.

Can anyone help?

-Jonathan

Here are the details requested:

Are you getting internet service through your router? Yes

Is the phone light on the VTA coming on? Yes, it blinks green in a series of four blinks.

Do you have dial tone? No, just a message that says the phone cannot connect to the Vonage network.

Are you missing incoming calls, outgoing, or both? We don't have any connection at this time.

Is the router set up as a DHCP server? I'm not sure what this means. The router is a D-Link, wireless ADSL router


1. Your location: Lisbon, Portugal

2. Your ISP name and type (cable, DSL, wireless etc):
DSL, through SAPO, Portugal Telecom

3. Upload and download speeds:
256 Kbps Upstream, 4096 Kbps Downstream

4. Modem make and model:
Router/modem: D-Link DSL-G604t

5. Type of Vonage adapter used ie RT31P2 or PAP2:
Linksys PAP2 Ver. 2

6. Setup of Network:
Our phone line goes to the wireless router. Then our Vonage device is connected to the wireless router

7. Issue you are experiencing ie dropped calls, choppy audio etc:
Cannot get a dial tone on phone and the phone light on the Vonage device is not lit.

8. Run this Voip Test:
I ran the Voip test and the score was pretty good. A 4.0 I think.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Dec 30, 2006 10:49 pm    Post subject: Re: Vonage in Portugal, Proxy server won't register Reply with quote Back to top

jshoe wrote:
Is the router set up as a DHCP server? I'm not sure what this means. The router is a D-Link, wireless ADSL router


This may be the key issue. By default, the PAP2 is set up to get its IP dynamically (automatically). This means that the device it's connected to- the DSL router in your case- needs to provide that service. It does that by acting as a DHCP server. Log on to your router and look through its admin pages. Make sure that it's enabled as a DHCP server.

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Steve Gray
Orlando, FL
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jshoe
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Joined: Dec 30, 2006
Posts: 5

PostPosted: Tue Jan 02, 2007 1:02 pm    Post subject: Vonage in Portugal, proxy server won't register Reply with quote Back to top

Steve,

Yes, I checked and it is running as a DHCP server.

-Jonathan
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jan 02, 2007 7:13 pm    Post subject: Reply with quote Back to top

Hmmm. What address range is the subnet for your wireless router? For example, my Motorola VT2442 uses 192.168.15.1 through 192.168.15.254 . You can find this in the LAN settings for the router.

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Steve Gray
Orlando, FL
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jshoe
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Joined: Dec 30, 2006
Posts: 5

PostPosted: Wed Jan 03, 2007 5:27 am    Post subject: Vonage in Portugal, proxy server won't register Reply with quote Back to top

Steve,

My router has a valid IP range of 192.168.1.2 - 192.168.1.254.

-Jonathan
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jan 03, 2007 7:59 pm    Post subject: Reply with quote Back to top

The reason that I asked was that I had just read a post that says that Vonage boxes have problems with any router using the subnet 192.168.2.xxx , the problem being with that last 2. I see it doesn't apply in your case.

As I said, the PAP2 is set up by default to use DHCP. However, it may have been changed somehow. Try using the telephone command interface to check and make sure that it's enabled for DHCP.

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Steve Gray
Orlando, FL
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