Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
scoosdad
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 29, 2005
Posts: 25

PostPosted: Sun Jan 07, 2007 10:34 am    Post subject: Reply with quote Back to top

Oops, my bad, I mis-read the number when I dialed it in the dark at 1 AM. Sorry about that. Don't dial "842" instead of "342"-- you'll get a fax machine. Confused

But I stand by my second statement about only having one number per area code. A better thing for them to have done would be to beef up the capacity of the 800 number and just go with that. What's the point of having the individual numbers in each area code if they aren't local to everyone in that code? Maybe some smaller geographic codes are local to all numbers, but most aren't.

And I still can't find the V-Access page on the Vonage site unless I put the term in their search box. Time for a bookmark I guess.
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Jan 07, 2007 10:54 am    Post subject: local access numbers Reply with quote Back to top

I totally agree with you with regards to the local number access. You may find a number for the area code, but it isn't local for everyone in that area code.

Now to find the access numbers is rather easy, but they don't jump out and bite you.


Go to either vonage.com or vonage.ca depending which country you live in.

Click on features

Click on V-Access and then choose the country, area code and then you find the number or you can book mark it. Myself I wrote down the toll free number.



V-Access
View user's profile Send private message
canuck_
New Forum Member
New Forum Member


Joined: Dec 30, 2006
Posts: 9

PostPosted: Tue Jan 09, 2007 12:32 am    Post subject: Reply with quote Back to top

This is a great feature indeed....if only it worked!!! I have a UK virtual number right now but it is not being used that often. I keep it mostly as a 'convenience' for my friends there, but most of the time I end up being the one placing the call....

But now here's the catch!!! (or rather the problem I am experiencing) I've asked a friend in the UK to call me using a London UK V-Access number. He gets the Vonage prompt, dials my number in Canada, and then... nothing... the line hangs up!! I've had him try other UK V-Access numbers, same result. He tried also V-Access numbers from France, Italy, Spain, etc... same result!!! And get this: if he dials a V-Access number, and then when prompted enters my UK virtual number instead of my Canada number, the call goes through successfully!!

As a last step in my testing/troubleshooting, I've called myself (and so has he) using some USA V-Access numbers. I wanted to be sure it was not my account or Canada phone number that was the problem. But it works like a charm when using a north american V-Access number!!

Now I'm overly confused by this. The Vonage website clearly states that this feature works internationally in all countries where V-Access numbers exist. Could that be false advertising? Or is it simply a glitch in their system?

Obviously, I have contacted Vonage about this but the 2 different CSR's I've spoken to (in India, of course) did not even know what the V-Access feature was and kept thinking I had a voicemail problem (surprise surprise...). So I wrote to Vonage instead, first reply I got was a detailed explanation on how to access my voicemail (again). The 2nd time around, the response I got was basically a cut and paste from their website on how to use V-Access.

Has anyone else tested this and experienced the same problem?
View user's profile Send private message
Tonyeo
New Forum Member
New Forum Member


Joined: Jan 12, 2007
Posts: 3

PostPosted: Fri Jan 12, 2007 8:55 pm    Post subject: Reply with quote Back to top

When the call was made from the UK did they put in the long distance code as well as your number ?

Tonyeo
View user's profile Send private message
canuck_
New Forum Member
New Forum Member


Joined: Dec 30, 2006
Posts: 9

PostPosted: Fri Jan 12, 2007 9:55 pm    Post subject: Reply with quote Back to top

Of course. Otherwise it says the number is invalid anyway....
View user's profile Send private message
Tonyeo
New Forum Member
New Forum Member


Joined: Jan 12, 2007
Posts: 3

PostPosted: Fri Jan 12, 2007 10:13 pm    Post subject: Reply with quote Back to top

Just checking as I was going to get my sister to try it out tomorrow, I am a new Vonage customer

Tonyeo
View user's profile Send private message
jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Sat Jan 13, 2007 12:25 am    Post subject: Reply with quote Back to top

When calling to the USA from the UK access numbers, you need 001 before the number. Then it will work. (Just tried it successfully.)

/john
View user's profile Send private message
Tonyeo
New Forum Member
New Forum Member


Joined: Jan 12, 2007
Posts: 3

PostPosted: Sat Jan 13, 2007 12:48 am    Post subject: Reply with quote Back to top

Thanks for the info

Tonyeo
View user's profile Send private message
canuck_
New Forum Member
New Forum Member


Joined: Dec 30, 2006
Posts: 9

PostPosted: Sat Jan 13, 2007 11:21 am    Post subject: Reply with quote Back to top

If you tried it using your Vonage line, I agree it works. It will actually prompt you to enter your voicemail password as it recognizes you. But this is not a valid test. If you try calling a UK V-Access number from a UK non-Vonage landline, it fails.
View user's profile Send private message
jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Sat Jan 13, 2007 11:36 am    Post subject: Reply with quote Back to top

[earlier I wrote]
You're right. Sorry. I should have done a better test, especially since I have access to a UK London POTS line via a client PBX. That was stupid of me. Definitely broken. Has anyone managed to convince Vonage Customer Service that there really is a bug here?
----

However, now (13-JAN-2007 22:49 EST) it is actually working. From a London telephone, I dialled 7101 9500, got the prompt, entered 001-603-xxx-xxxx# and then used "2" to verify that it had the correct number, and then 1, and the call went through, rang my Vonage phone, and everything worked right.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 110
Members 0
Total 110


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 590 Pages In The Last 60 Seconds
The Vonage VoIP Forum