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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
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In The Forum:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
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Canada. they
should offer
...

In The Forum:
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On Jul 17, 2016 at 23:42:46


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rich06
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Joined: Dec 29, 2006
Posts: 3

PostPosted: Fri Dec 29, 2006 5:42 pm    Post subject: Can't receive calls from outside Vonage Reply with quote Back to top

Hi All,

Signed up about a month ago, with a local number on the main line (assigned by Vonage) and a second line with a FL number (assigned also by Vonage).
The problem I have is the main line can be called from any Vonage number without problems, but any incoming call from outside Vonage network gets a fast busy or an error in connection message.
Meanwhile, the second line works perfect. Voice quality is perfect for domestic and overseas calls on both lines.

Have been talking to Vonage's Tech support for a week, and they have verified the problem, but seems they are unable to correct it.

Any hint on what can I do?

Rich
Location: Seattle
ISP: Comcast (4m/368k)
Modem: Linksys BEFCMU10
Router: Linksys WRT54G
Adapter: Linksys PAP2
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 29, 2006 8:10 pm    Post subject: Reply with quote Back to top

I'm afraid only Vonage can fix this problem. I'd Email them using the forum contact page (menu, top left, Vonage Information, Contact Support). We're told that gets special attention.

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Steve Gray
Orlando, FL
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rich06
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Joined: Dec 29, 2006
Posts: 3

PostPosted: Fri Dec 29, 2006 8:30 pm    Post subject: Already tried it Reply with quote Back to top

Thanks Steve,

That was my first thought, and tried it a week ago. They answered with an email saying my line was on the debugging server, and they should be able to fix it soon.
Called Tech Support a couple days ago and today, but no one seems to know what's going on.

I really like Vonage's service. It works for me, except I'm not getting any incoming calls from outside.

Rich
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 29, 2006 8:35 pm    Post subject: Reply with quote Back to top

Thanks for the feedback, Rich. I'm not happy to hear that the forum link didn't get you better response than that. I've been recommending that path for quite awhile.

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Steve Gray
Orlando, FL
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xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Fri Dec 29, 2006 9:18 pm    Post subject: Reply with quote Back to top

Try going here: http://nextelonline.nextel.com/NASApp/wnp/en/Action/PECLanding

Enter your phone number and area code. Continue through this until it tells you who the current carrier is. Post back with what the current carrier is listed as and we can see if Vonage actually has that number at this time or if it may have been ported out by a previous holder of that number.
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rich06
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Joined: Dec 29, 2006
Posts: 3

PostPosted: Wed Jan 03, 2007 10:43 am    Post subject: Finally, number changed Reply with quote Back to top

Thanks Xcrunxcs,

That was the key to solve the issue. I had to spend about 2 hours on the phone with Tech Support and went all the way through three tiers but finally they changed my number and now it works.

They check their numbers against the 411.com database, which showed the number as belonging to them. Finally they found the previous owner of the number was porting it out of Vonage to Qwest, so your link was more accurate than theirs.

Thanks a lot!
Rich
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racerboy69
Vonage Forum Associate
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Joined: Jan 03, 2007
Posts: 18

PostPosted: Thu Jan 04, 2007 1:51 am    Post subject: Re: Finally, number changed Reply with quote Back to top

rich06 wrote:
Thanks Xcrunxcs,



They check their numbers against the 411.com database, which showed the number as belonging to them. Finally they found the previous owner of the number was porting it out of Vonage to Qwest, so your link was more accurate than theirs.

Thanks a lot!
Rich

from what i have been told they are suppose to use the link that Xcrunxcs provided to check "ownership" of telephone numbers.. just a case of getting someone that knows what they are doing... of course that is normally the problem with a lot of things..
glad everything got worked out for you
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