New PAP2 Turned off old PAP2, one works, one doesn't

Posts: 4 · New Forum Member Joined: Dec 28, 2006 Posts: 4

I got another PAP2 today to support a new line I wanted in my office. Set it up and runs fine, on a new account. Now, the regular house phone doesn't work, which also uses a PAP2 to run. Phone 1 slot isn't lighting up. Ran the Voip test and it said 4 max can be run on my connection.

Is it something with the router thats blocking the old one? Did Vonage see that I got another account and turn the old one off automatically?

Thanks in advance!

Posts: 39 · Vonage Forum Junior Joined: Dec 27, 2006 Posts: 39

first reboot your device, just the pap2, wait a few minutes to see what happens. if that doesn't work reboot your whole network.

Posts: 7 · New Forum Member Joined: Dec 20, 2006 Posts: 7

what is your network setup:

for example: cable modem/dsl modem >> router >> Ethernet 1 to pap2 >> Ethernet 2 to Pap2

Please provide info on network setup if you're still having problems

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

cszulc wrote:

Is it something with the router thats blocking the old one? Did Vonage see that I got another account and turn the old one off automatically?

The answer to both of these should be no. On the account issue, you should be able to check on the web site and see that both accounts are active, and the active device on each one.

Posts: 4 · New Forum Member Joined: Dec 28, 2006 Posts: 4

Both accounts are active. And the network setup is like this:

cable modem > router > port 4 > old PAP2 and port 7 > new PAP2

I am going to try and reboot the router and modem now.

Posts: 4 · New Forum Member Joined: Dec 28, 2006 Posts: 4

Okay so now resetting the house router made the house phone work but now the new office PAP2 doesn't. No dial tone or anything, but the old one works just fine.

I tried lowering the sound quality on each account to the medium setting because I was thinking that there was too much upload traffic, but then thought that wouldn't affect whether the phone #1 light wasn't lit.

Any other recommendations?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I hate to say it, but this sounds like a problem for Vonage technical support. Try the 888 250 1799 number.

Posts: 4 · New Forum Member Joined: Dec 28, 2006 Posts: 4

I am on hold with them right now, got disconnected once before. I was told on Broadbandreports.com that they need to change SIP ports so they're different and India doesn't understand.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

While you're waiting, you might want to log onto your router and see if both PAP2s are being assigned an IP. I assume you're using DHCP throughout? Have you changed any of the defaults on the PAP2s? Have you done any static IP assignments? Are you using MAC cloning anywhere?