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cszulc
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PostPosted: Thu Dec 28, 2006 12:12 am    Post subject: New PAP2 Turned off old PAP2, one works, one doesn't Reply with quote Back to top

I got another PAP2 today to support a new line I wanted in my office. Set it up and runs fine, on a new account. Now, the regular house phone doesn't work, which also uses a PAP2 to run. Phone 1 slot isn't lighting up. Ran the Voip test and it said 4 max can be run on my connection.

Is it something with the router thats blocking the old one? Did Vonage see that I got another account and turn the old one off automatically?

Thanks in advance!
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talisman
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PostPosted: Thu Dec 28, 2006 2:13 am    Post subject: Reply with quote Back to top

first reboot your device, just the pap2, wait a few minutes to see what happens. if that doesn't work reboot your whole network.
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ticketbot
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PostPosted: Thu Dec 28, 2006 3:00 am    Post subject: Reply with quote Back to top

what is your network setup:

for example: cable modem/dsl modem >> router >> Ethernet 1 to pap2 >> Ethernet 2 to Pap2

Please provide info on network setup if you're still having problems
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Steve48
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Joined: Aug 30, 2005
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PostPosted: Thu Dec 28, 2006 10:28 am    Post subject: Re: New PAP2 Turned off old PAP2, one works, one doesn't Reply with quote Back to top

cszulc wrote:
Is it something with the router thats blocking the old one? Did Vonage see that I got another account and turn the old one off automatically?


The answer to both of these should be no. On the account issue, you should be able to check on the web site and see that both accounts are active, and the active device on each one.

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Steve Gray
Orlando, FL
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cszulc
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PostPosted: Thu Dec 28, 2006 10:46 am    Post subject: Reply with quote Back to top

Both accounts are active. And the network setup is like this:

cable modem > router > port 4 > old PAP2 and port 7 > new PAP2

I am going to try and reboot the router and modem now.
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cszulc
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PostPosted: Thu Dec 28, 2006 12:59 pm    Post subject: Reply with quote Back to top

Okay so now resetting the house router made the house phone work but now the new office PAP2 doesn't. No dial tone or anything, but the old one works just fine.

I tried lowering the sound quality on each account to the medium setting because I was thinking that there was too much upload traffic, but then thought that wouldn't affect whether the phone #1 light wasn't lit.

Any other recommendations?
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Steve48
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PostPosted: Thu Dec 28, 2006 2:12 pm    Post subject: Reply with quote Back to top

I hate to say it, but this sounds like a problem for Vonage technical support. Try the 888 250 1799 number.

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Steve Gray
Orlando, FL
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cszulc
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PostPosted: Thu Dec 28, 2006 2:28 pm    Post subject: Reply with quote Back to top

I am on hold with them right now, got disconnected once before. I was told on Broadbandreports.com that they need to change SIP ports so they're different and India doesn't understand.
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Steve48
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PostPosted: Thu Dec 28, 2006 4:54 pm    Post subject: Reply with quote Back to top

While you're waiting, you might want to log onto your router and see if both PAP2s are being assigned an IP. I assume you're using DHCP throughout? Have you changed any of the defaults on the PAP2s? Have you done any static IP assignments? Are you using MAC cloning anywhere?

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Steve Gray
Orlando, FL
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