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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Spectre
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Joined: Dec 26, 2006
Posts: 3

PostPosted: Tue Dec 26, 2006 9:31 pm    Post subject: Ok.. stupid question. if you were never given a user account Reply with quote Back to top

how the heck are you supposed to add a replacement modem to the system?

according to my parents they never got an online id when they subscribed (I suspect they figured it was not important and simply lost it) if I have the billing receits and all that good stuff will customer service help? (via email at this point grrr grrr grrrrr)

I've got a pap2. thanks guys.

if no, then how are we supposed to do this?

thanks again.
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joe_izuzu
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Joined: Dec 21, 2006
Posts: 19

PostPosted: Tue Dec 26, 2006 10:02 pm    Post subject: Reply with quote Back to top

not sure what you are asking?

did they ever have the service? do they already have a device? did you buy one to replace the one they have?

Sorry.. i am confused..
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Spectre
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Posts: 3

PostPosted: Tue Dec 26, 2006 10:14 pm    Post subject: Reply with quote Back to top

ok. they have had the service (probably over just a year from my best guess)

but supposedly were never given user account information. (I call bs. they simply lost it in my opinion) now I am hoping against hope that customer service at Vonage totally rules and that they can give me said information.

Our first Vonage router died on us. This is a new one. but I can't activate it cause I can't log in. I don't even know what email address the account originally belonged to. (lovely mess we have isn't it)

So basicly I'm wondering if there is anyway to do this short of making a new Vonage account.... (which at this point I would not mind but they probably would.)
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 26, 2006 10:22 pm    Post subject: Reply with quote Back to top

I'm sure customer service can help with this, but it would be best to have your parents call. CS will probably want to quiz them to verify their ID, and may want to send the information you need to their Email.

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Steve Gray
Orlando, FL
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joe_izuzu
Vonage Forum Associate
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Joined: Dec 21, 2006
Posts: 19

PostPosted: Tue Dec 26, 2006 10:31 pm    Post subject: Reply with quote Back to top

there is several items that customer service can use to verify thier identities so that passwords can be reset and you can access the account.

I take it you went out and bought a new device retail instead of through Vonage direct... should be no problem... they just need to verify who they are... last four of the credit card that they are getting billed on will do the trick.
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Spectre
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Joined: Dec 26, 2006
Posts: 3

PostPosted: Tue Dec 26, 2006 10:40 pm    Post subject: Reply with quote Back to top

thanks guys. I'll have my mom call them up when she gets on lunch break at her job.... and hopefully she won't manage to botch it up so that I can't do anything with it...
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talisman
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Joined: Dec 27, 2006
Posts: 39

PostPosted: Wed Dec 27, 2006 3:06 am    Post subject: Reply with quote Back to top

Quote:
there is several items that customer service can use to verify thier identities so that passwords can be reset and you can access the account.


you can also verify the info on the account by supplying them with account number or Vonage number, billing or shipping address, and username or the email address you used when you created the account and if all else fails

Quote:
last four of the credit card that they are getting billed on will do the trick


well, actually, it's the last three digits on the back of your Visa, MasterCard, Discover or a debit card with a Visa or MasterCard logo, but if you're using amex, it's the four digit number that appears on the front, either left or right side. Smile
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