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Spectre
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Joined: Dec 26, 2006
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PostPosted: Tue Dec 26, 2006 9:31 pm    Post subject: Ok.. stupid question. if you were never given a user account Reply with quote Back to top

how the heck are you supposed to add a replacement modem to the system?

according to my parents they never got an online id when they subscribed (I suspect they figured it was not important and simply lost it) if I have the billing receits and all that good stuff will customer service help? (via email at this point grrr grrr grrrrr)

I've got a pap2. thanks guys.

if no, then how are we supposed to do this?

thanks again.
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joe_izuzu
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Joined: Dec 21, 2006
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PostPosted: Tue Dec 26, 2006 10:02 pm    Post subject: Reply with quote Back to top

not sure what you are asking?

did they ever have the service? do they already have a device? did you buy one to replace the one they have?

Sorry.. i am confused..
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Spectre
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PostPosted: Tue Dec 26, 2006 10:14 pm    Post subject: Reply with quote Back to top

ok. they have had the service (probably over just a year from my best guess)

but supposedly were never given user account information. (I call bs. they simply lost it in my opinion) now I am hoping against hope that customer service at Vonage totally rules and that they can give me said information.

Our first Vonage router died on us. This is a new one. but I can't activate it cause I can't log in. I don't even know what email address the account originally belonged to. (lovely mess we have isn't it)

So basicly I'm wondering if there is anyway to do this short of making a new Vonage account.... (which at this point I would not mind but they probably would.)
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Steve48
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PostPosted: Tue Dec 26, 2006 10:22 pm    Post subject: Reply with quote Back to top

I'm sure customer service can help with this, but it would be best to have your parents call. CS will probably want to quiz them to verify their ID, and may want to send the information you need to their Email.

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joe_izuzu
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Joined: Dec 21, 2006
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PostPosted: Tue Dec 26, 2006 10:31 pm    Post subject: Reply with quote Back to top

there is several items that customer service can use to verify thier identities so that passwords can be reset and you can access the account.

I take it you went out and bought a new device retail instead of through Vonage direct... should be no problem... they just need to verify who they are... last four of the credit card that they are getting billed on will do the trick.
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Spectre
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PostPosted: Tue Dec 26, 2006 10:40 pm    Post subject: Reply with quote Back to top

thanks guys. I'll have my mom call them up when she gets on lunch break at her job.... and hopefully she won't manage to botch it up so that I can't do anything with it...
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talisman
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PostPosted: Wed Dec 27, 2006 3:06 am    Post subject: Reply with quote Back to top

Quote:
there is several items that customer service can use to verify thier identities so that passwords can be reset and you can access the account.


you can also verify the info on the account by supplying them with account number or Vonage number, billing or shipping address, and username or the email address you used when you created the account and if all else fails

Quote:
last four of the credit card that they are getting billed on will do the trick


well, actually, it's the last three digits on the back of your Visa, MasterCard, Discover or a debit card with a Visa or MasterCard logo, but if you're using amex, it's the four digit number that appears on the front, either left or right side. Smile
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