echo on incoming calls

Posts: 3 · New Forum Member Joined: Dec 26, 2006 Posts: 3

echo is present on incoming calls after several seconds of conversation...sometimes it starts as soon as I pick up the phone. I am using adelphia internet which is switching to Time/Warner in my area. down load 1.05 up 489 qual. 90% Jit. 6.7 loss 0% MOS 3.9. I have had current router and modun set up 6 mo's with no problem

Posts: 39 · Vonage Forum Junior Joined: Dec 27, 2006 Posts: 39

is the phone connected directly to the Vonage adapter? if it is, you can try using a different phone, a corded one, if possible. and also can you please tell what is your Vonage adapter. Wink

Posts: 3 · New Forum Member Joined: Dec 26, 2006 Posts: 3

The router is LINKSYS broadband router with 2 phone jacks and is located across the room from Direct TV system and not in computer room. Orig. I had a UNIDEN 2.4 GHz connected by existing but disabled phone line hooked to Port #1...after a time I hooked the base unit into the LINKSYS ses. directly because of the echo prob. This did not help. Next I hooked a GE 900 MHz cordless into the #1 port of the LINKSYS but prob. cont..I have not tried a corded phone yet because I would be very inconvenienced using one. I would do this only to test the router.
The cable is attached to a Terayon TJ715x device.
Thank you for your post

Posts: 7 · New Forum Member Joined: Dec 20, 2006 Posts: 7

Robroy,

Your modem is good, unless it's gone bad but for the most part it's a Docsis2.0/1.1 which says that it communicates with most routers and networks pretty efficiently.

Now what is the network setup:
for example > cable modem >> Linksys Voip >> PC

Are you using any "homewiring" in the house with any of your phones or in other words, is there a phone cord going from the Voip device directly to ANY phone jacks in your wall... if so refer to this helpful site that I've used in the past:

http://michigantelephone.mi.org/distribute.html

You're better off with the 2.4 GHz rather than the 900 MHz becuz the 900 MHz will most likely be worse if not the same but it's just an Outdated technology.

Is your phone cord on the Voip connected to Line 1 or Line 2? Do you have more than 1 Line on this device or are you just using 1 physical Line?

A corded phone would be a pain but just to try it out - give it a shot and see if you're still having an echo just so that you can say that you had tried that.

Whatever you do - if you had already logged into the device and noticed that the firmware is NOT what is on the Linksys site - PLEASE save yourself the trouble of upgrading it and just let one of their techs do it becuz I believe they write their own firmware. Downloading from the Linksys site will only make your device unusable...lol.

Is your Direct TV connected to the homewirng or is connected to the Linksys Voip devic - if so have you had any issues downloading? Direct Tv may cause this as well - only sometimes.

Need more info from you....

Posts: 7 · New Forum Member Joined: Dec 20, 2006 Posts: 7

before i forget:

is the echoing JUST occuring when Non-VoIP numbers call you or Just Voip numbers or both. this makes a difference in diagnosis.

IS this occuring on Outbound calls or just Inbound calls to you?

All these are helpful info

also, just as a tidbit >>>
go to www.broadbandreports.com
>> Look for Join to the right of Username and Password and click on it
>> click on Create Basic Account
>> fill out the form

>> check ur email for the email that you've given them for authentication purposes.

>> login to the broadbandreports.com / dslreports.com site and go to Homepage afterwards.

>> then click on tools and then click on LIne Quality Test

>> be sure to do this without the Linksys device in the mix ***strictly modem to pc

Click on Join Queue and then click on Next - you'll see your line quality test highlighted in yellow - wait about 5 minutes and then click on the refresh button.

once the yellow is gone - your test is done and click on the "more" link.

inside the red outlined box copy and past that link into this forum becuz i'd like to see if and where you're dropping data packets and then i'll tell you if you have an ISP problem - the whole transition from Adelphia to TW has got everyone going thru a lot of problems ((most likely it's already a known issue but it's still good to know))

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

You're not by chance running a wireless network, or have one nearby do you? It is a known fact that 2.4 Ghz phones interfere with wireless networks and vice versa, so I would eliminate that right off that bat. Remember, just because YOU aren't running wireless, doesn't mean the next door neighbor isn't. Go buy a 5.8 Ghz set and keep the receipt. Try it, and if it doesn't work, take them back. This way you're not out any cash if it doesn't work.

Posts: 3 · New Forum Member Joined: Dec 26, 2006 Posts: 3

Thank you all for your input. In answer to your questions,
I do not call any Voip #'s so all calls are cell or standard and all are affected in the same way. Incoming and out going are both affected.
Only 1 phone is in use and it is hooked into port #1 with no house wiring--port #2 is open.
Cable inters house and is attached to TJ715x which is attached by Ethernet cable to Linksys.
Direct TV is not attached to phone in any way and is on its own power line.
I have not tried the hard line yet. I will Sat.and will let you know how it works.
Yes Dave, I am running wireless, and thanks for the idea. I will give it a shot.
As nothing changed except for the Adelphia conversion, it is possible my equipment is bad or out of date. I'll let you know how it goes.
Thank you all again for your input, the tech. stuff is beyond me so I will try the easy stuff first.