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kreedy
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PostPosted: Tue Dec 26, 2006 6:33 pm    Post subject: Router questions... Reply with quote Back to top

I have a Microsoft mn-700 router. I got it second hand months ago.
It has been working with Vonage decently for all these months. About 3 weeks ago we started getting mroe and more dropped calls.

Now, Vonage's site says that I should set up persisten port forwarding for ports 10,000 - 20,000. well, this aprticular router only allows groups of 100 ports at a time, so that would be a lot of work Sad

Anyhow....I did do 10,000 - 10,300 a while back.
Do I really have to have ALL those ports open? Is that causing all the dropped calls? Should I buy a Linksys WRTP54G
Wireless-G Broadband Router with 2 Phone Ports for Vonage???

Thanks
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Steve48
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PostPosted: Tue Dec 26, 2006 7:39 pm    Post subject: Reply with quote Back to top

You may not need all those ports open, but I don't know which you do need. In any case, open ports should do it; you shouldn't need to forward ports.

What adapter do you have? How do things work if you plug the adapter directly into the modem instead of through your router? If this works well, indicating issues with your router, then I would replace the router and keep your existing Vonage adapter. I would not go to a WRTP54G adapter/router.

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kreedy
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PostPosted: Tue Dec 26, 2006 9:08 pm    Post subject: Reply with quote Back to top

The modem is a motorolla sb5100
The phone adapter is a motorolla vt1005v ??
I have not plugged the adapter straight to the modem....I could try that. I know at one point I was trying that and could not get my website (running on a pc in my house) to function properly. I guess I could tackle it again.

I'd hate to buy a new router if that isn't the issue. The dropped calls are a pain in the neck....and Vonage has been working well for me for 3 years now, so I hate to blame the actual service. Unless, it is a wide spread issue.

thanks
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Steve48
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PostPosted: Tue Dec 26, 2006 10:02 pm    Post subject: Reply with quote Back to top

I certainly wouldn't use the VT1005 to service your home network and website. The idea here is to just try it to see if your existing router is having problems. If it is, then your course is clear. If it isn't, then we need to determine whether it's the service (including modem) or the VT1005 itself.

If eliminating the router doesn't fix the problem, please post the technical details listed in the sticky message at the top of the forum.

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talisman
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PostPosted: Wed Dec 27, 2006 3:19 am    Post subject: Reply with quote Back to top

Steve48 wrote:
You may not need all those ports open, but I don't know which you do need. In any case, open ports should do it; you shouldn't need to forward ports.



what happens is when a call is made, a random port between 10000 and 20000 is used for the voice traffic. If any of these ports are blocked, the customer may experience one way or no audio.
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PostPosted: Wed Dec 27, 2006 7:17 am    Post subject: Reply with quote Back to top

talisman wrote:
Steve48 wrote:
You may not need all those ports open, but I don't know which you do need. In any case, open ports should do it; you shouldn't need to forward ports.



what happens is when a call is made, a random port between 10000 and 20000 is used for the voice traffic. If any of these ports are blocked, the customer may experience one way or no audio.


So, the slightly confusing part is....are those ports blocked by default by the router? I've read where the ports need to be entered into the 'persistent port forwarding' section of the router.

10,000 ports divided by 100 at a time means I'd have to enter in 100 different groups. I'd almost rather buy a router.... Wink
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talisman
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PostPosted: Wed Dec 27, 2006 7:26 am    Post subject: Reply with quote Back to top

yes, those ports are blocked by routers that have firewall capabilites, unless you want to reconfigure your network and place your Vonage adapter before your router, then you definitely have to open those ports. but you don't necessarily have to open all those ports between 10k-20k. you can try opening only 3 ports, for example, 10000-10003. Smile
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Steve48
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PostPosted: Wed Dec 27, 2006 9:54 am    Post subject: Reply with quote Back to top

You mean the open ones are detected and the random choice is made from the ones that are open?

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PostPosted: Wed Dec 27, 2006 8:21 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
You mean the open ones are detected and the random choice is made from the ones that are open?


It would almost appear to work like this because, I've only had 300 ports open out of 10,000. If it chose one at random I'd have little chance of getting one of the 300 I have open. This low probability is what confuses me.
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talisman
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PostPosted: Thu Dec 28, 2006 2:59 am    Post subject: Reply with quote Back to top

sorry, i forgot to ask (i know, dumb question, i just need to know Smile), did you assign your Vonage device a static ip before you did port forwarding?

and, just one more thing, just so you know, port forwarding will not resolve issues where the audio is getting through, but sounds poor.

so you may need to run those bandwith tests as well, just to be certain.
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