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marcopolo
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Joined: Dec 26, 2006
Posts: 3

PostPosted: Tue Dec 26, 2006 6:05 pm    Post subject: Voice Quality Problem Reply with quote Back to top

1. Brooklyn, NY
2. Verizon Online DSL
3. Upload Speed: 136 kpbs, Download Speed: 738 kbps
4. Westell WireSpeed DSL Modem, Model: B90-210015-04.
5. Motorla, Model: VT2442
6. Modem-->Linksys Wireless-G Broadband Router (model: WRT54G)-->Vonage adapter.
7. When talking on th phone, the person sounds as if they were talking very faw away from it, almost like speakerphone. It is difficult for me to hear them and/or for them to hear me.
8.Speed test statistics
---------------------
Download speed: 738760 bps
Upload speed: 136656 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 252 ms
Average download pause: 52 ms
Minimum round trip time to server: 56 ms
Average round trip time to server: 500 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.8 ms
Jitter: server --> you: 9.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.9

P.S. If this helps at all, the phone I use is a Vtech 5.8 Ghz with 2 aditional headsets.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 26, 2006 7:34 pm    Post subject: Reply with quote Back to top

Your round trip time is pretty high. What happens if you plug your VT2442 directly into the modem, leaving the Linksys out?

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Steve Gray
Orlando, FL
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marcopolo
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Joined: Dec 26, 2006
Posts: 3

PostPosted: Tue Dec 26, 2006 8:01 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Your round trip time is pretty high. What happens if you plug your VT2442 directly into the modem, leaving the Linksys out?


When i plug the VT2442 directly into the modem, I lose my internet, and when I pick up the phone, there is a voice telling me that "the Vonage device cannot contact the Vonage network." I forgot to mention this in my first post, the voice quality is poor usually whenever a computer is on in my home. I have two computers and they are both connected to my router via Ethernet cables. When both computers are shut off, the voice quality is normal.
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joe_izuzu
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Joined: Dec 21, 2006
Posts: 19

PostPosted: Tue Dec 26, 2006 9:06 pm    Post subject: Reply with quote Back to top

your upload speed of 136 kbps is barely abouve the 90 kbps required for a good phone call. If ANYTHING is running on your computer, you could experience voice problems.

Bandwidth saver set to the middle setting might be good enough to get you a decent call... if nothing else is running... and may help a little if something is running such as spy/mal ware.
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marcopolo
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PostPosted: Tue Dec 26, 2006 9:43 pm    Post subject: Good Point Reply with quote Back to top

joe_izuzu wrote:
your upload speed of 136 kbps is barely abouve the 90 kbps required for a good phone call. If ANYTHING is running on your computer, you could experience voice problems.

Bandwidth saver set to the middle setting might be good enough to get you a decent call... if nothing else is running... and may help a little if something is running such as spy/mal ware.


I am going to call up Verizon and see if they can increase my DSL speed for a decent price. Hopefully, thats what the problem is.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 26, 2006 10:06 pm    Post subject: Reply with quote Back to top

That could certainly be it. I should have mentioned that with DSL it's probably not a simple matter of just plugging the VT2442 directly into the modem. It needs to be set up on its WAN side to meet the requirements of your DSL service. If you set the Linksys up for that, you probably know the drill.

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Orlando, FL
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