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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » VoIP Feature Wish List
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joe_izuzu
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Joined: Dec 21, 2006
Posts: 19

PostPosted: Fri Dec 22, 2006 10:34 pm    Post subject: New feature added Reply with quote Back to top

Vonage has added a new FREE (sorta) feature. V-Access.

It provides a "local" access number to dial and then be transfered to any Vonage phone for the price of calling that local access number.

Seems like this would almost eliminate the need for most residential customers to have a virtual number... but, it is their business.


Last edited by joe_izuzu on Sat Dec 23, 2006 6:09 am; edited 1 time in total
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Mattb
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Joined: Jul 05, 2005
Posts: 49
Location: MD

PostPosted: Sat Dec 23, 2006 1:21 am    Post subject: Reply with quote Back to top

Very Happy That's neat. I see it on the Vonage site as V-Access.

However, the access number for the 443 area code gives me a number is not in use type message. Rolling Eyes
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Mattb
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Joined: Jul 05, 2005
Posts: 49
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PostPosted: Sat Dec 23, 2006 9:08 pm    Post subject: Reply with quote Back to top

I reported the V-Access number as not being in service. Here is the response:

"Thank you for contacting Customer Care.

We understand from your email that you have issue accessing Voicemail for area code 443.

Yesterday, we had issues with receiving Inbound Calls. Hence you were unable to access the Voicemail. Our engineers have worked diligently to resolve this issue.

To get the Voicemail access number as well as different methods of accessing Voicemail, please visit the link provided below:

http://www.vonage.com/help.php?article=1093

If you have any questions now or in the future Vonage Customer Care is eager to assist you 24 hours a day, 7 days a week. Please visit our help center at http://www.vonage.com/help.php or send us an email from our Contact Us page at

http://www.vonage.com/help_contactUs.php. You can also call us Toll Free at: 1-VONAGE-HELP 1-866-243-4357.

Sincerely,

Vonage Customer Care"


Not once did I say voicemail in my email to them. Unbelievable. Rolling Eyes
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dhlunar
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 02, 2006
Posts: 14

PostPosted: Mon Dec 25, 2006 9:04 am    Post subject: V-Access Reply with quote Back to top

I tried the 301 access number and it worked.

V-Access is ok, and gets the job done. I tested it to see what would come over my caller ID. The number I was calling from came over, but in an international format (0111-area code-number).
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tglea
Vonage Forum Evangelist
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Dec 26, 2006 1:40 am    Post subject: Re: New feature added Reply with quote Back to top

joe_izuzu wrote:
Seems like this would almost eliminate the need for most residential customers to have a virtual number... but, it is their business.
I just saw the feature on the Vonage Website and my immediate thought was the exact same thing. I could not believe that they would offer something for free when the offer essentially the same thing for 4.99 or 9.99 a month. It would require an extra step for people calling you, but if it works well it would be great. Does anyone know if the international access numbers are in their respective languages or in english?
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pdhenry
Vonage Forum Master
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Sat Dec 30, 2006 9:59 pm    Post subject: Reply with quote Back to top

Note that Vonage has quietly slipped an 800 number into the list of "local" V-Access numbers... 1-800-342-6640.
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