Outage?

Posts: 6 · New Forum Member Joined: Mar 22, 2006 Posts: 6

Flaked out at about 3:30 in Tulsa, OK, still fried. When I called Vonage tech support, I got through the voice menus and then it announced "there's no one here to help you now, please try and call back later" and hung up.

Posts: 3 · New Forum Member Joined: Dec 22, 2006 Posts: 3

Dateline: Seattle, Wa Dec 22 13:00-15:30PST
Also having the problem here. The phone rings 5-10min+ after the incoming caller actually made the call. Looks like the call rings again every 5-10min after that (wow, that is annoying). Incoming caller either get dead air or an intercept that the number is not accepting calls.
As a work-around I set my call forwarding to instant, that has had no effect, calls are not being forwarded or sent to voicemail.

Comcast is my ISP
D-link Vonage adapter

oh yes, outgoing calls work
no-one to avail to answer phone at Vonage

UPDATE 15:30, service seems restored.

Posts: 17 · Posted: Fri Dec 22, 2006 5:14 pm Post subject:

Like I said about their tech support ... when I finally got through (after forever) it disconnected me while talking to the rep.

I called back and no agents available. I sincerely believe they use their own service which means when the network is down, they are too. Pretty convenient IMHO.

This is so frustrating. I was up for like 10 minutes now I am back down again. Call forwarding doesn't work because it is the switch that is dead, not the line.

But I can make CRYSTAL clear outbound calls.

Posts: 17

Terminus wrote:

The phone rings 5-10min+ after the incoming caller actually made the call. Looks like the call rings again every 5-10min after that (wow, that is annoying).

Try handling between 50-60 calls an hour having it go down for a 10 minute period of the hour (so like 10 calls) and having all 10 of those calls continually repeating and repeating and repeating back to me.

Posts: 12 · Vonage Forum Associate Joined: Jul 25, 2005 Posts: 12

Chicago seems to be working again.

Posts: 2 · New Forum Member Joined: Dec 22, 2006 Posts: 2

We're back up in Salt Lake City, UT.

Posts: 17 · Posted: Fri Dec 22, 2006 5:19 pm Post subject:

Just wait, you'll go back down

Posts: 19 · Vonage Forum Associate Joined: Jun 06, 2006 Posts: 19

Quote:

Service Announcements

Customers in the NY and LA areas maybe experiencing an intermittent issue receiving inbound calls. Our engineers are aware of the situation and this issue with be resolved as soon as possible. We apologize for any inconvenience.

Not working right for me.

I'm in Los Angeles (562 area code). I first noticed the problem when I tried to dial a Vonage voicemail access number from my cell phone and it just rang and rang and rang. This was about 12:00PM PT.

Then, I tried calling my own Vonage # so I could log in and retrieve voicemail, and it just rang and rang. Eventually, the call forwarded back to my cell phone, and since I was on the phone, the call went to my cell phone voicemail.

I'm home now (2:15PM PT) and I can dial my Vonage # and it rings through. But, when I try the voicemail access number, it doesn't ring at all and after about 30 seconds the line picks up and then I'm able to log in.

This is ANNOYING and happens far too frequently.

Posts: 3 · New Forum Member Joined: Sep 16, 2006 Posts: 3

on and off. Vonage service has been going down for me for while now.

the network availability feature is supposed to work no matter what. my bud has Vonage for his business and hes having the same problem as me. basically puts us out of business while the issue persists. embarassing when u run a small business!

Posts: 19 · Vonage Forum Associate Joined: Jun 06, 2006 Posts: 19

They just changed the Service Announcement from saying it's New York and Los Angeles effected to now say it's everyone!

Quote:

Service Announcements

All Vonage customers may be experiencing an intermittent issue receiving inbound calls. Our engineers are aware of the situation and this issue with be resolved as soon as possible. We apologize for any inconvenience.