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sanjath
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Joined: Dec 21, 2006
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PostPosted: Thu Dec 21, 2006 6:30 pm    Post subject: Calls from particular landline goes directly to VoiceMail. Reply with quote Back to top

Sorry, for positing this in Vonage form, it is not a Vonage phone, but from a different provider. If it is inappropriate, please point me to a forum that I can use.

When I call the Voip number from my home number, it goes directly to VoiceMail, when I try using a cell phone or when I dial from another land line it works fine (it rings).

I raised the complaint with SBC, they closed the issue saying that it is going through (because it is going to the voicemail). Voip provider is saying that it must be an exchange issue. Somehow I believe SBC is right in this case, because it is going into voice mail box, that means it is ending up with the Voip provider's area somehow, but not getting routed to the number.

So, I am wondering if any of you are technical enough to understand what is going on and help me with some questiosn/hints that I can use for beating up the customer service of the provider.

Thanks in advance.
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restart88
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Joined: Dec 18, 2006
Posts: 13

PostPosted: Thu Dec 21, 2006 6:44 pm    Post subject: Reply with quote Back to top

No insult meant but is it possible that it is happening because when you call from home it sees that your phoneline is busy, so it kicks to voicemail by default?
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sanjath
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PostPosted: Thu Dec 21, 2006 7:22 pm    Post subject: Reply with quote Back to top

Voip phone is not at my home at present, it is i connected from a different location using a different ISP provider. Landline is through SBC (AT&T) my Voip phone is supposedly local (not really same exchange, but in same area code).

I believe even if I connect the Voip phone into my dsl line that uses the same land line, it should never treat it as busy. But anyway, in this situation, there is no connection at all.
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che
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Joined: Oct 15, 2006
Posts: 226

PostPosted: Fri Dec 22, 2006 1:48 pm    Post subject: Reply with quote Back to top

there could be 2 possible reasons :

The Internet Service Provider (ISP) is unavailable. When the ISP is down, all calls received are redirected to voicemail so you will not miss/lose your calls. or

The voicemail setting that determines how long a your phone rings before voicemail picks up is set to Instant. ( 30 seconds = 5 rings ) Be sure to "save" changes
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sanjath
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PostPosted: Tue Dec 26, 2006 2:22 am    Post subject: Reply with quote Back to top

As I have mentioned, at the same instance, I can dial using another cell phone or another land line (from my friends house). that rules out both possibilities of ISP being down or my voice mail setting.

Yes, if I call from cell phone, call connects and I can talk to the other side, however if I try through this particular land line it goes to voice mail.
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Steve48
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PostPosted: Tue Dec 26, 2006 7:07 pm    Post subject: Reply with quote Back to top

I agree that SBC's position seems to be correct. However, have you checked to see whether you can connect with your friend using another SBC line? I note that you have checked with cell phones and such. Also, what happens if your friend disables his/her voice mail and you try to call? Can your friend call your landline using the Voip line?

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