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hercu
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Joined: Dec 21, 2006
Posts: 1

PostPosted: Thu Dec 21, 2006 10:24 am    Post subject: Vonage not working in Sapin Reply with quote Back to top

Hi,

I recently obtained Vonage service and used Vonage in Florida without any problems. I took the adapter (vt2442) with me to Spain so that I could stay connected to my friends back in the states.

I connected the adapter, via the blue colored port, to a dsl router in Spain. I connected a telephone via the green colored port.

The problem is that I get a fast dial tone, like a busy signal and a blinking green power light. No other lights are lit on the adapter.

Can anyone suggest remedies for my problem.

Thank you
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Andrew9578
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Joined: Dec 21, 2006
Posts: 18

PostPosted: Thu Dec 21, 2006 10:48 am    Post subject: Reply with quote Back to top

Hey There,

I would check and see if the dsl service needs to be authentacated. Most DSL providers use PPPoE. If you have cable in the states or dsl at home, that will be causing the problem.

If you have Cable at home, the device is setup for DHCP, you need to change it to PPPoE by logging into it from you computer using IP address 192.168.15.1. Go under setup, the wna config. change the type from dhcp to pppoe and then input your username and password. click save then connect.

If you have DSL at home, you are already setup for PPPoE but have the wrong username and password. Log into the device like I stated above and change the username and password that your ISP in spain has provided to you.

If you have anymore questions, PM me.

Andrew
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Dec 21, 2006 1:06 pm    Post subject: Reply with quote Back to top

Andrew is correct. The way DSL services work, it requires extra configuration on your part with your Vonage router. It is not simply plug and play although in America, a lot of DSL services now give you modems that do this part for you.

You need to contact your ISP and get the information on how to connect to your DSL modem. Get the username, password, and other information necessary to make this work.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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