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Joined: Dec 20, 2006
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PostPosted: Wed Dec 20, 2006 6:18 pm    Post subject: Aliant DSL - Wants to charge $10 extra for Naked DSL Reply with quote Back to top

Hi guys,

I just talked to Aliant in New Brunswick where I was trying to change my phone + DSL service over to a naked DSL connection. The flavour of DSL service I have from Aliant is the $45.95/month kind -- i.e. the Highspeed Ultra, since I have a phone line included, which is $22. The regular cost for the DSL service is $54.95 without a bundle, but what they don't mention online is that without a value bundle they will charge you a $10 fee for "Network Access" fee.

In order for me to then use Vonage as my only provider, I would now have to pay $64.95/month for just the DSL. A complete rip off!

Anyone have experience in dealing with Aliant or any tips in how to avoid this? I may file a complaint with the CRTC though, so this seems like a monopolistic ploy to keep their phone customers.

Yes, I did call Vonage, but they told me the LNP depart works only 9 to 5, and is not available to consult with tonight. But the customer service rep did tell me that they shouldn't be charging me the extra $10 network access fee...
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