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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
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CallinHome
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Joined: Dec 20, 2006
Posts: 1

PostPosted: Wed Dec 20, 2006 2:17 pm    Post subject: V-Phone / Softphone AUP Confusion - Have I been lied to? Reply with quote Back to top

I am brand new (15 minutes) into the ownership of a bright shiney new Vonage phone number. I had called the 888 number to ask a question, then signed up online. Here is my situation and the question I asked:

I travel 100% of the time for work and live on my laptop. I am looking for a telephone service that will work with little or no additional hardware running through my laptop at home, the office, customer sites, Starbucks, etc. Will the $24.99 Residential Premium Plan do all that? I was told yes, absolutely and you can use the Softphone software to provide portability.

Hmmm...now I think I was totally screwed in this deal. If I understand the posts here, there are two major problems:

1) Softphone and/or V-Phone cannot work unless you have a routable public IP address or can control static NAT to the IP. Am I understanding this correctly? It does not, in fact, have an agent like Go-To-My-PC that initiates an outgoing TCP connection to the Vonage servers...? So Starbucks and many of the newer wireless only hotels are out of the question for me?

2) I cannot in fact use the service I paid for for anything, but have to buy a second, VERY time restricted (500 minute) softphone account for an additional fee, even though I have no desire or need for a second phone number or service. Is this true?

Someone please let me know...so I can cancel my account immediately and go check out Skype or someone else.

Thanks!
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o2bad455
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Vonage Forum Associate


Joined: Dec 27, 2006
Posts: 23

PostPosted: Mon Jan 01, 2007 9:34 pm    Post subject: Reply with quote Back to top

Vonage promised to start handing out SIP credentials last year (currently hidden unless you hacked your PAP2 prior to Vonage's automatic firmware update/fix), but then apparently changed their minds. So, at the moment you do need both a main account and a softphone account with Vonage. I travel alot too, and had been lugging around a Linksys RT31P2 (the PAP2 wouldn't work in hotel rooms without an additional router anyway). I recently used the Smartphone for a trip to S. Korea, and it worked fine from the hotel once I used my laptop to buy internet service. Tried it from an airport without success, but that was probably just because I ran out of time -- I hope.
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miatch
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 28, 2006
Posts: 23

PostPosted: Sat Jan 06, 2007 7:38 am    Post subject: vphone/softphone Reply with quote Back to top

if you bought the vphone in a retail store, activate or register the device on the Vonage website. you'll see below the page "bought Vonage at the store? activate it now"
once you're able to register the vphone in your account, you can now move your number to the vphone and back again to your original device.

when you log on to your web account, click on ADD ONS then "move-a number" feature. choose your number beside the present device where your number is registered. click on continue then you will be given an option where you want your number to be moved. click the drop down button under the DEVICE WHERE YOUR NUMBER WILL BE MOVED, you'll see vphone registered already. choose vphone then click on continue.

there you can move your primary number (for example you only have one line on your account), to the vphone device and use that vphone anywhere you go. plug the vphone in the usb port of any computer w/ a high speed internet connection ofcourse, then you're ready to go. technically, since you moved your primary number to the vphone, your device at home will be useless coz there's no number registered on that device. if you want to use your device at home, again, log in to your web account and transfer the number back again to your main device.

you just need to wait for 15 mins for the changes to take effect before plugging in your vphone device.
don't pick up the handset of your phone device that it attached to the original Vonage device for the number to be moved successfully to the vphone

also applies if you have another device. for example you have a motorola 2442 and d link vta. just make sure both devices is registered in your account..
vphone device is available in retail stores like bestbuy, circuit city, radioshack.

if device is bought in retail store especially in best buy, no number is registered in the device. you're just buying the device itself. you just need to register the device online.


no charges for using "move-a-number"
no need to call Vonage
really convenient..

***********

Softphone does not automatically launch on some PCs.

Symptom: The USB drive is detected but the softphone does not launch automatically.
Solution: Manually startup the softphone. Using Windows Explorer, left click on the drive associated with the V-Phone (with the MAC ID volume label and the orange 'V' icon - typically the E drive). Locate the file 'Start Vonage Talk.exe', and double click on it to launch the softphone.

note: vphone currently not compatible with machintosh computers
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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