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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
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CallinHome
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Joined: Dec 20, 2006
Posts: 1

PostPosted: Wed Dec 20, 2006 2:17 pm    Post subject: V-Phone / Softphone AUP Confusion - Have I been lied to? Reply with quote Back to top

I am brand new (15 minutes) into the ownership of a bright shiney new Vonage phone number. I had called the 888 number to ask a question, then signed up online. Here is my situation and the question I asked:

I travel 100% of the time for work and live on my laptop. I am looking for a telephone service that will work with little or no additional hardware running through my laptop at home, the office, customer sites, Starbucks, etc. Will the $24.99 Residential Premium Plan do all that? I was told yes, absolutely and you can use the Softphone software to provide portability.

Hmmm...now I think I was totally screwed in this deal. If I understand the posts here, there are two major problems:

1) Softphone and/or V-Phone cannot work unless you have a routable public IP address or can control static NAT to the IP. Am I understanding this correctly? It does not, in fact, have an agent like Go-To-My-PC that initiates an outgoing TCP connection to the Vonage servers...? So Starbucks and many of the newer wireless only hotels are out of the question for me?

2) I cannot in fact use the service I paid for for anything, but have to buy a second, VERY time restricted (500 minute) softphone account for an additional fee, even though I have no desire or need for a second phone number or service. Is this true?

Someone please let me know...so I can cancel my account immediately and go check out Skype or someone else.

Thanks!
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o2bad455
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Vonage Forum Associate


Joined: Dec 27, 2006
Posts: 23

PostPosted: Mon Jan 01, 2007 9:34 pm    Post subject: Reply with quote Back to top

Vonage promised to start handing out SIP credentials last year (currently hidden unless you hacked your PAP2 prior to Vonage's automatic firmware update/fix), but then apparently changed their minds. So, at the moment you do need both a main account and a softphone account with Vonage. I travel alot too, and had been lugging around a Linksys RT31P2 (the PAP2 wouldn't work in hotel rooms without an additional router anyway). I recently used the Smartphone for a trip to S. Korea, and it worked fine from the hotel once I used my laptop to buy internet service. Tried it from an airport without success, but that was probably just because I ran out of time -- I hope.
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miatch
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 28, 2006
Posts: 23

PostPosted: Sat Jan 06, 2007 7:38 am    Post subject: vphone/softphone Reply with quote Back to top

if you bought the vphone in a retail store, activate or register the device on the Vonage website. you'll see below the page "bought Vonage at the store? activate it now"
once you're able to register the vphone in your account, you can now move your number to the vphone and back again to your original device.

when you log on to your web account, click on ADD ONS then "move-a number" feature. choose your number beside the present device where your number is registered. click on continue then you will be given an option where you want your number to be moved. click the drop down button under the DEVICE WHERE YOUR NUMBER WILL BE MOVED, you'll see vphone registered already. choose vphone then click on continue.

there you can move your primary number (for example you only have one line on your account), to the vphone device and use that vphone anywhere you go. plug the vphone in the usb port of any computer w/ a high speed internet connection ofcourse, then you're ready to go. technically, since you moved your primary number to the vphone, your device at home will be useless coz there's no number registered on that device. if you want to use your device at home, again, log in to your web account and transfer the number back again to your main device.

you just need to wait for 15 mins for the changes to take effect before plugging in your vphone device.
don't pick up the handset of your phone device that it attached to the original Vonage device for the number to be moved successfully to the vphone

also applies if you have another device. for example you have a motorola 2442 and d link vta. just make sure both devices is registered in your account..
vphone device is available in retail stores like bestbuy, circuit city, radioshack.

if device is bought in retail store especially in best buy, no number is registered in the device. you're just buying the device itself. you just need to register the device online.


no charges for using "move-a-number"
no need to call Vonage
really convenient..

***********

Softphone does not automatically launch on some PCs.

Symptom: The USB drive is detected but the softphone does not launch automatically.
Solution: Manually startup the softphone. Using Windows Explorer, left click on the drive associated with the V-Phone (with the MAC ID volume label and the orange 'V' icon - typically the E drive). Locate the file 'Start Vonage Talk.exe', and double click on it to launch the softphone.

note: vphone currently not compatible with machintosh computers
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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