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DoctorPDR
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Joined: Dec 20, 2006
Posts: 15

PostPosted: Wed Dec 20, 2006 10:50 am    Post subject: BEFW11S4 V.2 Router Connection Issues? Can't stay connected! Reply with quote Back to top

Hello,

I am a new member here and have a question about some techical issues with my Vonage service. In the last 2 months since I signed up with Vonage, I have gone through 3 D-Link Phone Adapters and now have a Motorola VT2142-VD phone adapter with the same problems.

Basically, the phone adapter will go offline CONSTANTLY and I can't hold a phone conversation for more than 5 minutes, before this unit goes offline as well. A Vonage Technician came out to the house to check things out and Vonage has told me that my modem needs to support DOCSIS 2.0. Well, I have a Linksys Modem (Model #: BEFCMU10) and a Linksys Router (Model #: BEFW11S4 V.2), which is a 2.4 GHz and 802.11b. The modem clearly states on the packaging that it supports DOCSIS 2.0.

At this point, I am ready to go to Best Buy and purchase a NEW ROUTER which handles 802.11 a-g and the Linksys Phone Adapter (Model #: PAP2).

Before I go and upgrade my Router and Phone Adapter, I wanted to make sure that I have an equipment (outdated Router) issue, or, is this a Comcast Cable issue which is my ISP, or, is this a Vonage issue?

Please advise and thanks so much.

P.S. When the phone adapter goes offline, I hit the phone button on my phone and hear the default message, which should state: "Vonage device cannot connect to the network", but instead, I get the message that my device has not been provisioned for use, or, the preceeding default message which fades out and I am unable to hear the complete message.


Last edited by DoctorPDR on Wed Dec 20, 2006 11:38 am; edited 3 times in total
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DoctorPDR
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Joined: Dec 20, 2006
Posts: 15

PostPosted: Wed Dec 20, 2006 11:01 am    Post subject: www.testmyvoip.com Results Reply with quote Back to top

MOS Analysis From You TO Boston

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 45 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 78 ms
Media Delay 172 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 43 ms

Signaling Quality Post-Pickup Delay 71 ms
Call Setup Time 87 ms
Media Delay 105 ms
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DoctorPDR
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Joined: Dec 20, 2006
Posts: 15

PostPosted: Wed Dec 20, 2006 11:08 am    Post subject: www.testmy.net Results Reply with quote Back to top

Here are my results for download and upload with www.testmy.net

:::.. testmy.net test results ..:::
Download Connection is:: 8829 Kbps about 8.83 Mbps (tested with 12160 kB)
Download Speed is:: 1078 kB/s
Upload Connection is:: 660 Kbps about 0.7 Mbps (tested with 1496 kB)
Upload Speed is:: 81 kB/s
Tested From:: http://testmy.net (Server 1)
Test Time:: 2006/12/20 - 9:05am
D-Validation Link:: http://testmy.net/stats/id-OMUXLDBCI
U-Validation Link:: http://testmy.net/stats/id-D1LMIKS3Z
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0) [!]
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Dec 20, 2006 11:52 am    Post subject: Reply with quote Back to top

Given your test results, I think you can safely rule out your cable modem. Actually, the BEFCMU10 is a solid modem. I have one of the MUCH older models of that same modem (only capable of DOCSIS 1.0) and my Vonage line works great on that.

I would be more suspicious of the router. If you start "diagnosis by replacement", start with that. My recommendation: Replace it with a Linksys WRT54GL and load "HyperWRT Thibor" or "Tomato" aftermarket firmware on it. The WRT54GL is a solid router in its own right, and when you pair it with (free) aftermarket firmware it is a serious contender.

PS: If you decide that you DO want to change out your cable modem, promise me you'll send me your old one? I could use the upgrade. (LOL!!!!)

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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DoctorPDR
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Posts: 15

PostPosted: Wed Dec 20, 2006 11:59 am    Post subject: Thank You, how about the Linksys WRT55AG? Reply with quote Back to top

Hi NateHoy. Thanks for the quick response. I also ruled out the modem and unfortunately for you, will not be replacing that. Very Happy, lol

However, I was looking at the dual band router from Linksys, which is the WRT55AG, Dual-Band 2.4GHz Wireless A+G Router.

What are your thoughts on this with the PAP2 Linksys Phone Adapter?

Your thoughts would be greatly appreciated.

Thanks so much!

P.S. There is no Linksys WRT54GL Router, however, there is a WRT54G. Is this the one you are referring to?
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Dec 20, 2006 1:23 pm    Post subject: Reply with quote Back to top

Quote:
Hi NateHoy. Thanks for the quick response. I also ruled out the modem and unfortunately for you, will not be replacing that. Very Happy, lol


Dagnabbit! Ah, well, if you had told me you were replacing it I would have advised against it anyway, and only accepted the modem ever-so-reluctantly. (grin)

Quote:
... WRT55AG, Dual-Band 2.4GHz Wireless A+G Router.

What are your thoughts on this with the PAP2 Linksys Phone Adapter?


I have none. I imagine it will work fine, but I've never used a WRT55AG.

Quote:
P.S. There is no Linksys WRT54GL Router, however, there is a WRT54G. Is this the one you are referring to?


Yes, there is a WRT54GL, though you probably won't find it in most package electronic stores. Amazon carries it, as does buy.com, and many other places. It's a tad more expensive than the WRT54G, but WELL worth the extra dough in my opinion.

Linksys used to make the WRT54G and WRT54GS as embedded Linux devices, with released source code. This led to a small army of WRT54G(S) enthusiasts who started modifying, enhancing, and in some cases completely rewriting the firmware. Sadly, Linksys made the decision last year to strip Linux (and most of the memory) out of the WRT54G and WRT54GS models, meaning they could no longer accept aftermarket firmware. In response to a huge outcry from the enthusiast community, Linksys started manufacturing the "old" WRT54G models and rebranded them "WRT54GL" - the "L" stands for Linux.

Having said that, the WRT54G with its new VXWorks-based firmware seems to be a pretty decent little router. It had a LOT of growing pains, and it lacks many of the fantastic features that the aftermarket firmwares have, though. If I had to buy one, I'd pick the GL, or a (cheaper) Buffalo unit that can support Tomato at least - there is a list of supported devices on the Tomato Wiki I started last week:

http://en.wikibooks.org/wiki/Tomato_Firmware

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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DoctorPDR
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Posts: 15

PostPosted: Wed Dec 20, 2006 2:31 pm    Post subject: WRT54G? Reply with quote Back to top

So the WRT54G Linksys Router available at Best Buy will also be able to accept third party firmware?

Will the WRT55AG accept third part firmware as well? I'm guessing it won't.

Thanks again!
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Dec 20, 2006 3:13 pm    Post subject: Reply with quote Back to top

Quote:
So the WRT54G Linksys Router available at Best Buy will also be able to accept third party firmware?


Yes, but the selection of aftermarket firmware you can get is very low. DD-WRT Mini is the only aftermarket firmware I know of that can actually fit on the WRT54G V5 or V6, and it has had a lot of features removed (still arguably better than stock firmware, but...)

The WRT54GL can take DD-WRT full, or HyperWRT Thibor, or Tomato, or OpenWRT, or any one of a number of them. All very, VERY functional.

Again, I'd get the WRT54GL. But that's me.

If I were looking to save money, I'd pick up a Buffalo WHR-G54S and load Tomato on it.

Quote:
Will the WRT55AG accept third part firmware as well? I'm guessing it won't.


I can't find much reference to a WRT55AG on the Linksys site. The presence of GPL code would indicate that it is at least possible to have aftermarket firmware, though the real issue is whether there are enough units out there to make it worth some volunteer programmer's time. The WRT54AG has GPL source, I didn't get into researching to see if there is aftermarket firmware for it though.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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DoctorPDR
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Posts: 15

PostPosted: Wed Dec 20, 2006 8:03 pm    Post subject: WRT54G Reply with quote Back to top

NateHoy,

Thanks again for all of your help. I ended up buying the Linksys WRT54G Wireless Router. It seems to have solved my problem for the time being and will buy the other option should I continue to have any problems in the future. I needed something NOW and didn't want to wait if I ordered the WRT54GL online.

Additionally, Vonage is suggesting that I plug the phone adapter into my modem before the router, with the cable from the internet slot of the router to the ethernet slot of the phone adapter. Is this a good idea? Let me know and again, thanks for all of your input. It is GREATLY appreciated.

RMH
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Dec 20, 2006 8:45 pm    Post subject: Reply with quote Back to top

Quote:
Additionally, Vonage is suggesting that I plug the phone adapter into my modem before the router, with the cable from the internet slot of the router to the ethernet slot of the phone adapter. Is this a good idea? Let me know and again, thanks for all of your input. It is GREATLY appreciated.


Generally not. I usually recommend keeping Vonage devices behind your router, and let your router do the "heavy lifting" as it were.

Glad the WRT54G is working out for you.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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