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derwin0
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Joined: Dec 18, 2006
Posts: 2

PostPosted: Mon Dec 18, 2006 8:28 pm    Post subject: Very Choppy Service Reply with quote Back to top

All day today, my connection has been very choppy, it's usually really good.

Location - Seven Valleys, PA
ISP - Comcast (formally Adelphia)
Modem Make & Model - Linksys BEFCMU101
Router - Linksys WRT54G
Vonage Adapter - Cisco ATA-186

Voip Test

Speed test statistics
---------------------
Download speed: 3055096 bps
Upload speed: 273784 bps
Quality of service: 34 %
Download test type: socket
Upload test type: socket
Maximum download pause: 805 ms
Average download pause: 11 ms
Minimum round trip time to server: 16 ms
Average round trip time to server: 18 ms

Voip test statistics
--------------------
Jitter: you --> server: 62.7 ms
Jitter: server --> you: 77.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 21.3 %
Packet discards: 0.1 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.0


Last edited by derwin0 on Tue Dec 19, 2006 9:12 am; edited 1 time in total
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che
Vonage Forum Master
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Joined: Oct 15, 2006
Posts: 226

PostPosted: Mon Dec 18, 2006 9:17 pm    Post subject: Reply with quote Back to top

id still highly suggest you adjust your bandwidth saver (feature found in your web account) for the choppy audio to have desired voice quality..
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Dec 18, 2006 9:54 pm    Post subject: Reply with quote Back to top

Quote:
Jitter: you --> server: 62.7 ms
Jitter: server --> you: 77.4 ms
Packet loss: server --> you: 21.3 %


I'd focus in on these three numbers. The data coming from your connection has become sporadic and unreliable. 21% packet loss is going to give you a lot of problems. Ideally, Packet Loss should be zero, but that is on a perfect connection. Anything below about 5% or so is acceptable. Your ISP *should* be able to get this number down to under 1%.

See if you can connect a computer directly to your cable modem and repeat the test. If repeated test show the connection is good on a computer connected directly to the modem, and bad when the Vonage router is in the mix, then your Vonage router may have a problem.

If the direct connection does not improve the test scores, or only improves them a teeny bit, then you have a Comcast problem. Call Comcast in the morning and tell them you need a line test done.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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derwin0
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Joined: Dec 18, 2006
Posts: 2

PostPosted: Tue Dec 19, 2006 9:05 am    Post subject: Reply with quote Back to top

Called up ComCrap, told them about my packet loss.
They didn't believe me at first, so they ran their own test to my modem twice. First time they got 58% of the 50 packets they sent through, the second time was worse.

They recommended I replace the modem. I said I wasn't going to go out and buy a new modem without knowing it was the problem, so their tech will be here on Thursday to check where the loss is.

My guess is the heavy winds the other day damaged a line.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Dec 19, 2006 11:22 am    Post subject: Reply with quote Back to top

Excellent (well, not excellent to hear that you have to wait until Thursday, but excellent that Comcast is sending out a repair person to look at it).

My recommendation would be to steal his repair van's distributor cap until you get good results from the Voip test. (kidding!)

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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