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Bozicfg
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PostPosted: Mon Dec 18, 2006 5:09 pm    Post subject: Soon to be new vonage user with questions Reply with quote Back to top

Hi,

I'm trying to be proactive here. What is the best set up I should use in terms of hooking everything up. I will be running TWC road runner as my internet provider and will have the Motorola VT2142 adaptor with router. Should the sequence be the High speed cable coming in to the cable modem (I'm assuming this is what I'll have), then have the VT2142 after that and then my PC?

Also - the other question I have regarding making sure I get the signal going to all phone jacks. With the above set up, will that automatically (once the phone # is switched over to Vonage) make the other phone jacks work through Vonage? I have a one floor ranch with all cordless phones. I do have one phone down in our rec room that is a corded phone.

Thanks
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NateHoy
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PostPosted: Mon Dec 18, 2006 5:30 pm    Post subject: Reply with quote Back to top

Quote:
'm trying to be proactive here. What is the best set up I should use in terms of hooking everything up. I will be running TWC road runner as my internet provider and will have the Motorola VT2142 adaptor with router. Should the sequence be the High speed cable coming in to the cable modem (I'm assuming this is what I'll have), then have the VT2142 after that and then my PC?


Correct. If you do not already have a router, then you would hook it up as follows:

Modem -> Vonage Adapter/Router -> PC(s)

You'll need to unplug your cable modem from power for at least a minute so your Internet provider can provision you with the new Vonage device, or you can use "MAC Address Cloning" in the Vonage router to make it look to your provider like your PC is still plugged into the modem directly.

Quote:
Also - the other question I have regarding making sure I get the signal going to all phone jacks. With the above set up, will that automatically (once the phone # is switched over to Vonage) make the other phone jacks work through Vonage? I have a one floor ranch with all cordless phones. I do have one phone down in our rec room that is a corded phone.


No.

In order to get all of your phones working throughout the house, you will have to plug the Vonage adapter into your home wiring. The adapter Vonage has shipped you (or will ship you) is what will provide your dial tone.

CAUTION: Be SURE your old telephone company is NOT feeding any signal (dial tone, or base voltage) into your home wiring before you plug your Vonage adapter into your home wiring. My apologies for using all-caps to emphasize this, but YOU COULD BURN OUT YOUR ADAPTER AND VOID YOUR WARRANTY doing that. There is a whole forum subsection on this topic, entitled "Home Wiring". There is also a good guide to using your home wiring here on Vonage-Forum: http://www.vonage-forum.com/home-wiring-installation-guide.html

Your other alternative is to simply keep the Vonage adapter down in the den, if this is at all possible, and plug the corded phone and the base to your cordless phone into the adapter using a couple of patch cables and a simple "Y" adapter.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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Bozicfg
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PostPosted: Tue Dec 19, 2006 9:44 am    Post subject: Question regarding response to getting all P-jacks plugged Reply with quote Back to top

Thanks, I went to that forum site for home wiring and printed it out. But if Vonage only sends me the Motorola which is the adapter and router together, do I not need to install this before my computer (connected after my high speed cable modem?) and instead to use it to "hard wire" all my existing phone jacks? Or do I need to have a 2nd adaptor to plug in to make all the jacks in the house work with Vonage and another after my cable modem to "use" the cable line for the signal.
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NateHoy
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PostPosted: Tue Dec 19, 2006 9:55 am    Post subject: Reply with quote Back to top

The Vonage adapter/router will have three types of ports:

1. WAN/Internet: This is an Ethernet port. You will run a cable from your Cable or DSL modem to this port. This will allow the Vonage router to connect to the Internet.

2. LAN ports (4): These are for connecting up to four computers to the router. Each computer will have access to the Internet through the router.

3. Phone (RJ11) jacks (2): These are for connecting your telephones to the Vonage adapter. The adapter comes with two phone lines. Normally, you'd use LINE1 unless you have two lines from Vonage. The Vonage router will "translate" your telephone calls to packets to send/receive on the Internet connection.

To use your home wiring (** after making sure that the home wiring is not connected to your old telephone company!! **) you would simply take a telephone patch cable and plug one end into LINE1 of your Vonage adapter, and plug the other end into any telephone wall jack in your house. Presto - all the other wall jacks in your house have Vonage service.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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Bozicfg
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PostPosted: Tue Dec 19, 2006 10:14 am    Post subject: Using the Telephone patch Reply with quote Back to top

Thanks

So, let's see if I have this correct. Once I have the phone number switched to Vonage from my current carrier and no longer am carrying a signal from my current phone company. (Won't this mean I may be without phone service until I have everything hooked up?)

The high speed cable is connected to the cable modem, which is then connected to the Vonage adapter/router, which I then connect from the adapter to our computer. Then....to use all existing phone jacks to work with Vonage, I would connect a telephone cord/line from (phone jack)Line 1 of the Vonage adapter to a telephone patch and another phone line coming out of that patch to connect to my phone jack in the wall by the computer.
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NateHoy
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PostPosted: Tue Dec 19, 2006 10:46 am    Post subject: Reply with quote Back to top

Quote:
So, let's see if I have this correct. Once I have the phone number switched to Vonage from my current carrier and no longer am carrying a signal from my current phone company. (Won't this mean I may be without phone service until I have everything hooked up?)


Yes, though you can also plug a single phone into your Vonage adapter to use its phone service in the meantime. When you port a phone number, Vonage issues you a line immediately with a temporary phone number that you can make calls on.

Quote:
The high speed cable is connected to the cable modem, which is then connected to the Vonage adapter/router, which I then connect from the adapter to our computer. Then....to use all existing phone jacks to work with Vonage, I would connect a telephone cord/line from (phone jack)Line 1 of the Vonage adapter to a telephone patch and another phone line coming out of that patch to connect to my phone jack in the wall by the computer.


Yes.

Internet -> Modem -> (WAN Port) Vonage Router
.. Vonage Router (LAN Port) -> PC
.. Vonage Router (Phone line 1) -> Wall jack
..... (other wall jacks) -> Telephones

Again (and my apologies for repeating this, but it is critically important) you need to disconnect your current telephone line from the house wiring before you plug the Vonage LINE1 port into the wall jack. If Vonage tries to feed power to a wall jack that already has voltage there from your old telephone line, the LINE1 port on your Vonage router/adapter will very likely burn out.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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Bozicfg
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PostPosted: Tue Dec 19, 2006 10:55 am    Post subject: About disconnecting the current phone line from house Reply with quote Back to top

Thanks for your patience with me and all my questions!
You stated:
"Again (and my apologies for repeating this, but it is critically important) you need to disconnect your current telephone line from the house wiring before you plug the Vonage LINE1 port into the wall jack. If Vonage tries to feed power to a wall jack that already has voltage there from your old telephone line, the LINE1 port on your Vonage router/adapter will very likely burn out."

Do I need to wait until Vonage has switched over the phone number from my current carrier prior to disconnecting the current telephone line from the house wiring? Also, where and how is the best way for me to determine how to disconnect the line from the house wiring? How will I be able to tell where that is? So, do I leave the current telephone line disconnected once I do this since I'm guessing this is the feed from the current telepone company which I wouldn't need anymore. But, I do remember reading somewhere to NOT disconnect until I have disconnected the service(or Vonage has switched over the number).
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NateHoy
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PostPosted: Tue Dec 19, 2006 11:18 am    Post subject: Reply with quote Back to top

Right.

Your best bet, for now, is to hook up a telephone direct to the Vonage router for a while, until the phone number port happens. Once that is complete, your current phone line will no longer function, and calls to your phone number should then route to the Vonage line.

Then simply go outside and find the box that feeds the telephone company's signal into the house wiring, and disconnect that feed. This will vary wildly based on what kind of box your telephone company uses, but it should not involve cutting any wires. Usually you only have to unplug a jack to do it. In my case, I had to unscrew two wires from a terminal box, but the wiring on my house is circa 1985, and there hasn't been a landline connected to the house in at least 4 years. Wink

Go inside, pick up one of your phones connected to the house wiring, and make SURE you do not hear anything. The phone should be completely dead.

Once you've verified that, you can connect the Vonage adapter to your house wiring and all the other plugs in the house should have a dial tone again, this time supplied by Vonage.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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Bozicfg
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PostPosted: Tue Dec 19, 2006 11:26 am    Post subject: Responding to the last steps reply Reply with quote Back to top

Thank you!

I think I am actually understanding this now. I'm supposed to be getting my roadrunner on thursday and getting the Vonage adapter tomorrow (Wed.). So, once I confirm that I have my high speed connected, than I'll proceed to let Vonage know to go ahead and switch over my number. Then, I'll go ahead and and plug the adapter after the modem and to the computer. I'll then connect a phone to the adapter to use once the temp line is set up from Vonage. So, once I know that the temp line from Vonage is working (meaning the phone number switch is complete), than I'll go disconnect the phone company line to the house wiring and double check with another corded phone in the house that it is dead. Once I confirm that, then I'll plug in a phone line from line 1 of the router to the telephone patch and from the patch to connect to the wall phone jack. That should make all our phones now work with Vonage!

So....did I get that all right?
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NateHoy
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PostPosted: Tue Dec 19, 2006 11:38 am    Post subject: Reply with quote Back to top

Almost. Wink

When you get the Vonage adapter and hook it up, it should work. However, it will be assigned a temporary number, and calls made to your old number will still go to your old telephone line until the switch is completed. This can take several weeks.

So, I'd leave your old phone line connected to your house wiring so you can still receive calls on your old number. Connect a single phone to the Vonage adapter so you can make calls on your Vonage line, if you like.

Then, when the old phone line stops working, that tells you the switch has been completed. Have a friend call you at your old number, and your Vonage line should ring.

At that point, you can disconnect the feed from the telephone company, verify that it has been disconnected, and plug your Vonage line into your house wiring.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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