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trubey
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PostPosted: Sat Dec 16, 2006 6:20 pm    Post subject: Portugal: Could my ISP be blocking service? Reply with quote Back to top

Last spring, we were able to use Vonage here. When I tried this week, I have not been able to connect. Customer support thinks that Portugal Telecom might be blocking.

Is there anyone on this forum who is successfully using a Vonage phone in Portugal, recently?

Thanks, susana.
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Steve48
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PostPosted: Sat Dec 16, 2006 6:46 pm    Post subject: Reply with quote Back to top

Go to www.testyourvoip.com and run a test call to Boston. If you can, your ISP isn't blocking. If you can't, they may well be.

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Steve Gray
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trubey
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PostPosted: Sun Dec 17, 2006 6:59 am    Post subject: Reply with quote Back to top

Hmmm. Unfortuately, I tried that already and it did show me that the call went through. I almost hoped it was a blocking problem because then I would know why I am having such a difficult time. Now, this means I still need to find out what is wrong with my router configuration. I have added the necessary ports, but it just isn't working.

I'm using a D-Link DSL-G604t router and a Vonage VTA-VD. I'm also thinking that it might be a problem with my Panda anti-virus software, but I have the firewall disabled.

I'm including all these details as perhaps someone will find this post who uses similar equipment and has found a solution.

susana.
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Steve48
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PostPosted: Sun Dec 17, 2006 10:55 am    Post subject: Reply with quote Back to top

Those details are good, but please post all the details listed in the sticky post at the top of the forum.

Are you getting internet service through your router? Is the phone light on the VTA coming on? Do you have dial tone? Are you missing incoming calls, outgoing, or both? Is the router set up as a DHCP server? What has changed since the setup last worked?

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Steve Gray
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trubey
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PostPosted: Mon Dec 18, 2006 12:15 pm    Post subject: Reply with quote Back to top

Below is the information. I am very pleased that their are knowledgeable and helpful people on this forum. I had just been hoping that I would get lucky and someone would come along who had experienced the same problem.


Thanks all. susana.

Are you getting internet service through your router?

Yes

Is the phone light on the VTA coming on?

No

Do you have dial tone?

No, just a message (see below for detail)

Are you missing incoming calls, outgoing, or both?

I am unable to establish any type of contact.

Is the router set up as a DHCP server?

Yes.

What has changed since the setup last worked?

Different router.



1. Your location:
Azores, Portugal

2. Your ISP name and type (cable, DSL, wireless etc):
DSL, through SAPO, Portugal Telecom

3. Upload and download speeds:
256 Kbps Upstream, 4096 Kbps Downstream

4. Modem make and model:
Router/modem: D-Link DSL-G604t (note firmware is for European market)

5. Type of Vonage adapter used ie RT31P2 or PAP2:
VTA-VD

6. Setup of Network:

Prior to Vonage: PC and Mac both connecting wirelessly to the router.

While trying to establish Vonage connection: With the PC turned off, Mac connected through ethernet cable to the router and the VTA connected through an ethernet cable to the router. The telephone is connected to the VTA.

7. Issue you are experiencing ie dropped calls, choppy audio etc:
I have been unable to access Vonage when attempting the installation process. The telephone line light does not come on. When you pick up the handset, the telephone says: "this telephone line cannot register to the Vonage network".

8. Run this Voip Test:

Speed test statistics
---------------------
Download speed: 985152 bps
Upload speed: 139672 bps
Quality of service: 39 %
Download test type: socket
Upload test type: socket
Maximum download pause: 335 ms
Average download pause: 32 ms
Minimum round trip time to server: 171 ms
Average round trip time to server: 178 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.6 ms
Jitter: server --> you: 10.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.7
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Steve48
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PostPosted: Mon Dec 18, 2006 10:33 pm    Post subject: Reply with quote Back to top

Excellent data; thank you. Your Voip results aren't stellar, but I don't think there's any real problem there. Since you have the router set up as a DHCP server and have internet service through the router, I have to surmise that the VTA is not at its default settings any more, which would have it getting its address dynamically. Try a full reset using the button on the back. Hold it down for at least 10 seconds with the power on. Then if it doesn't connect within 2 minutes, cycle power on it. We'll go on from there. (The reset button is recessed. You'll need something long and thin to get to it, like a bent paper clip.)

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Steve Gray
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trubey
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PostPosted: Tue Dec 19, 2006 8:38 am    Post subject: Tried it. Now what? Reply with quote Back to top

Ok, I tried resetting the VTA, no dial tone or line light but now the message on the telephone is truncated, i.e., "this telephone line . . ." Same with cycling the router power: same with cycling the VTA power.

I also tried connecting this way: Router-->computer via Airport. VTA-->computer ethernet port (cable). The other day when I tried this there was a different message on the phone, which (dammit) I don't remember. Approximately, "unable to establish connection with the Vonage network", but now just the truncated message.

I've had broken hardware in my life, even new out of the box. Possible?

I've tried all the combinations with the "line 2" telephone port as well. No result, not even a message.

You're being cool to help us, btw. Thanks. LKT
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Steve48
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PostPosted: Tue Dec 19, 2006 7:55 pm    Post subject: Reply with quote Back to top

Broken hardware is possible, but the coincidence of it occurring just as you changed routers leaves me cold. Are you able to access the admin page of the VTA?

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Steve Gray
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trubey
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PostPosted: Wed Dec 20, 2006 2:25 pm    Post subject: Reply with quote Back to top

Steve, thank you so much for your help with this. But, tomorrow we will be back in the United States for a month. Perhaps we will try again in February.

Really, thank you. susana.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Dec 20, 2006 3:38 pm    Post subject: Reply with quote Back to top

Be sure and bring the VTA home with you (I assume you plan to anyway) so you can test it from the US.

It could be that your telecom company is blocking Vonage specifically. For example, I see from my router that my Vonage device last talked to Vonage proxy-outbound-12a.klax1.s.vonagenetworks.net (69.59.242.83) on port 10,000. When I picked up the phone and made a call, the Vonage adapter then connected to rtp64-133-lv3mc2.klga1.s.vonagenetworks.net (69.59.249.60) on a different port.

That is very different from testyourvop.com, which makes its connections on port 5800 (SIP).

So your ISP could be blocking port 10,000, or they could be blocking *.vonagenetworks.net

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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