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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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frabzel
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Joined: Dec 14, 2006
Posts: 6

PostPosted: Thu Dec 14, 2006 10:25 am    Post subject: Not able to connect to Internet using Vonage Canada Reply with quote Back to top

I just installed Vonage over the last week. Audio quality was good and was able to surf the internet during the transition week of disconnecting my Bell Canada landline.

Now since I was informed the disconnect with Bell was complete, I have not been able to use the internet. I have reboot the Vonage router, my Look DSL modem my computer many times. I have connected to the Motorola site for the Vonage router offline and it informs me I am connected to the internet. Obviously as I can use one phone to call customer support.

After spending two hours with second-level Vonage customer support, I suggested firewall issues. I had uninstalled and reinstalled the Sygate firewall and am 100% certain this is not the issue.

I notice when not using the phone, the internet is light on the Vonage router, but again I cannot connect to the web. I do notice thats when I make a phone connection that light goes off.

Anyways a bigger issue, when signing on Vonage skirted the issue of home wiring I saw on the Primus site. This whole issue was not explained to me until only later in great detail after I had signed with them.

Going back to the Primus site which offers much superior house wiring explanations it says that their talkbroadband will not work on the DSL line but only on a SECOND line.

This is a whole new issue and probably why I cannot browse internet. Was I deceived by Vonage and need that SECOND line, or can someone explain to me what really happening and all my options.

I may have to go back to a landline.
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qwertyui
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Joined: Jun 24, 2006
Posts: 64

PostPosted: Thu Dec 14, 2006 7:06 pm    Post subject: Don't plug the Vonage phone line in the same line as DSL Reply with quote Back to top

Did you plug your phone adapter into the same house phone line that has DSL? If so, you may have fried your phone adapter. You should never connect your phone adapter to a phone line that has any other power source, such as DSL or a regular land line.

Suggestions:

1. Hook your computer directly to the DSL MoDem and see how your Internet access is. (Unplug/disconnect Vonage phone adapter and any phone from it, too).

a. If your Internet access doesn’t work on your computer, it’s a DSL/DSL MoDem problem, not a Vonage issue.

b. If your Internet access does work, proceed to….

2. Add the Vonage phone adapter between your DSL MoDem and the computer without any phone line connected and try again after powering up the MoDem and phone adapter.

a. If the computer loses internet, bad adapter.

b. If it does work….

3. Plug a phone directly into the phone adapter, not the house wiring.

a. If the phone doesn’t work, bad adapter or phone.

b. If it does work, now you just need to reconfigure how you connect the phone adapter to the home phone wiring (or not)….

If your house is wired for line 1 (red/green in the old standard) and line 2 (black/yellow), just get a line 1/2 splitter and put Vonage and the phones on whichever line the DSL is *not* on. (Be sure to disable the input from the TelCo on the line Vonage is on where the TelCo lines come in your house).

If not, you can get wireless phones and plug the base station directly into the phone adapter.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Dec 14, 2006 10:18 pm    Post subject: who do you have for your internet provider? Reply with quote Back to top

Who is your internet provider? You mentioned Primus, if so I don't think it will work properly, because I had Primus as my internet provider and they told me I would have to go to cable to use their Voip service.

I am using cable internet and vtech phones with 3 handsets, 1 plugs into the Vonage adapter and the other 2 phones don't have phone cords I just plug the power adapters in the wall, this eliminates having to wire the house.
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outerfire
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Fri Dec 15, 2006 2:07 am    Post subject: Reply with quote Back to top

I'm guessing that the OP must have Bell DSL, as a dry loop.

If I understand the dilemna correctly 1), the phone periodically works, 2) Web browsing does not. (although how did he post Wink

I'd like more information on the setup. Any routers. How many computers? Also if you leave your Vonage unplugged are you able to connect to the internet.

As far as house wiring, the reason for the Primus only working on a second line is because the primary line is needed for the DSL and cannot be disconnected at the NIU. This has nothing to do with your issue
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frabzel
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Joined: Dec 14, 2006
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PostPosted: Fri Dec 15, 2006 8:09 am    Post subject: Reply with quote Back to top

outerfire wrote:
I'm guessing that the OP must have Bell DSL, as a dry loop.

It's Look communication DSL

If I understand the dilemna correctly 1), the phone periodically works, 2) Web browsing does not. (although how did he post Wink
I am posting with my computer at work Lol

I'd like more information on the setup. Any routers. How many computers? Also if you leave your Vonage unplugged are you able to connect to the internet.

As far as house wiring, the reason for the Primus only working on a second line is because the primary line is needed for the DSL and cannot be disconnected at the NIU. This has nothing to do with your issue


I will print this info and try tonight at home.
Thks.
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frabzel
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Joined: Dec 14, 2006
Posts: 6

PostPosted: Fri Dec 15, 2006 8:36 am    Post subject: Reply with quote Back to top

I've spent about 4 hours with three different tech support people and the conclusion has been that

there was communication between the router and computer.

I did have phone service, but now I do not have that.

I believe now the router is fried.

Time perhaps to go back to a landline.
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outerfire
Vonage Forum Master
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Fri Dec 15, 2006 10:45 am    Post subject: Reply with quote Back to top

So I'm still confused (Is the following correct?)

Problem started as 1) Vonage phone service and no internet
Problem is now 2) No Vonage phone service but you have internet

As far as the router being fried -- Are you talking about the Vonage router? If that is the case -- Did you plug it into the house wiring? That should NEVER be done without isolating the house wiring and since you are running DSL service that is not a simple task. If you did plug into house wiring then I'd be very surprised if your router wasn't fried.

As far as going back to landline. I would never be happy if I had to go back
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frabzel
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Joined: Dec 14, 2006
Posts: 6

PostPosted: Fri Dec 15, 2006 12:40 pm    Post subject: Reply with quote Back to top

outerfire wrote:
So I'm still confused (Is the following correct?)

Problem started as 1) Vonage phone service and no internet
I had both internet and phone during the transition from Bell landline. When I was told Bell was eliminated, I had Vonage phone but no internet.

No I have have neither. It does seem the modem is fried.
What are my options?
Vonage has been very evasive about this wiring issue. I should have been at least advised. I got notified by email that transfer from landline was complete and all I had to do was reboot the router, nothing about wiring.


Problem is now 2) No Vonage phone service but you have internet

As far as the router being fried -- Are you talking about the Vonage router? If that is the case -- Did you plug it into the house wiring? That should NEVER be done without isolating the house wiring and since you are running DSL service that is not a simple task. If you did plug into house wiring then I'd be very surprised if your router wasn't fried.

As far as going back to landline. I would never be happy if I had to go back
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outerfire
Vonage Forum Master
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Sat Dec 16, 2006 2:17 am    Post subject: Reply with quote Back to top

It's hard to just seem that the modem is fried. But I can't really comment much else without knowing your configuration.

ie. Just 1 computer or more, any other routers. What order things are connected.

Truthfully, I'd take the Vonage system right out of the configuration first. I'd get the internet running and by leaving Vonage out of the equation, you'll simplify your troubleshooting and get more support from your ISP. If you can't get your internet working again then there is an ISP issue. If that works fine and problems arise when you rehook the Vonage equipment, then forum members can help with those configuration aspects.
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frabzel
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Joined: Dec 14, 2006
Posts: 6

PostPosted: Sat Dec 16, 2006 11:15 am    Post subject: Reply with quote Back to top

My DSL provider Look Communications informs me that they do not offer a dry DSL connection ie: a DSL connection without a landline.

That appears to be the problem. so back to a lanline for now.

Better and wiser. Rolling Eyes
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