Running SoftPhone behind corporate VPN

Posts: 2 · New Forum Member Joined: Jan 15, 2005 Posts: 2

SoftPhone works fine on my PC until I fire up the corporate VPN. Does anyone know how to stop the VPN from blocking the ports that need to be unblocked for the SoftPhone?

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

You may not be able to unblock it. If the softphone wants to use the VPN connection as it's connection, you may not be able to tell it not to. Your company may be blocking the ports the softphone uses to communicate at some sort of filtering device, like a VPN firewall or such. In that cause, no amount of tweaking will help. I would talk to your IT people and ask the question directly. If you waste time troubleshooting something that will never work, I'd think you'd be more upset than if you just asked.