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ekspa
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Joined: Dec 10, 2006
Posts: 1

PostPosted: Sun Dec 10, 2006 3:18 am    Post subject: Problem with D-Link VTA-VD Reply with quote Back to top

1. Buffalo, NY
2. Time Warner, Cable
3. 4.53 Mpbs download, 443 kbps upload
4. Terayon TJ715X Cable modem
5. VTA-VD
6. Modem----->WRT54G Router----->VTA-VD
7. Issue: Vonage was working fine until 4 days ago, when suddenly, every time we turned on our phone, our VTA-VD will reboot. As long as the phone is turned on, the VTA will keep rebooting.

When we turn the phone off, it finishes the current reboot, then we get 3 solid lights on the next try.

Each time it reboots, the power light will flash red once, then the entire unit goes dark. After a few seconds, the power light comes on solid, then flashes a few times. The internet light comes on, and the power light flashes green once, then red, and the process starts over. If I happen to have the telephone turned on at the time, I can hear an audible "click" that sounds like I'm being hung up on, but there is no dial tone and the device never fully boots up.

8. Speed test statistics
---------------------
Download speed: 4535536 bps
Upload speed: 443144 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 20 ms
Average download pause: 2 ms
Minimum round trip time to server: 50 ms
Average round trip time to server: 53 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.7 ms
Jitter: server --> you: 8.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 7
Estimated MOS score: 3.9


I've traded emails with Vonage Support since Wednesday night when this first started occurring. I've tried power cycling everything in the network, and I've connected the VTA directly to the cable modem. However, every time I pick up my phone, my VTA begins a constant reboot.

Strangely, if someone calls us, my telephone will ring and the caller ID will work, but when I press the "on" button on the phone, the call is dropped during the reboot.

We're going on 4 days without a phone now and it's driving us crazy!

Any help? It's greatly appreciated!
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Dec 10, 2006 11:04 am    Post subject: Reply with quote Back to top

If you're using a 2.4 GHz cordless phone, then interference with your wireless router is a possibility. Otherwise I'd say that the VTA is bad. In either case, however, I'd try it with a nice, simple analog phone before reaching any conclusions.

_________________
Steve Gray
Orlando, FL
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miked2
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Joined: Sep 15, 2006
Posts: 94

PostPosted: Sun Dec 10, 2006 1:28 pm    Post subject: Reply with quote Back to top

I would also agree that the VTA box is bad. It may be worthwhile just going to Best Buy and buying a new one for fifty bucks.
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