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tplink Posted:
Im trying to add
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currently have
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DWSupport Posted:
After recent
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Nov. E-mails with
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peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
...

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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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different price
margins , please
share your
estimated
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Topic:
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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a W52p with two
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...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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should offer
...

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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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skin06
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Joined: Aug 27, 2006
Posts: 120
Location: Cheshire, UK

PostPosted: Wed Jan 17, 2007 3:24 am    Post subject: Promotional call plan Reply with quote Back to top

Called Vonage last night and spoke to their account management team, and they changed me to the 5.99/mo for 6 months plan in a few minutes, when I logged in to my account there it was, and no disconnection so far.........keep it up Vonage!
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rtaylor
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Joined: Nov 03, 2005
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PostPosted: Fri Feb 02, 2007 10:05 am    Post subject: Re: changing promotions Reply with quote Back to top

vonageuk wrote:
We have developed a new process which will allow customers to change plans in a more painless way. This should be operational within the next couple of weeks, if not sooner.



So a couple of weeks have passed now. Is there any word on whether this new process is in place? It would be great if it could be done online, but I suppose it's still going to involve a phone call - where success seems to depend on who answers the call - certainly from looking at the last few posts.
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Matts
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PostPosted: Tue Feb 06, 2007 12:43 pm    Post subject: Promotions and changing them Reply with quote Back to top

This sounds all too familiar to the issues I had when changing promotions. In the end i simply cancelled one account and opened another when a friendly Vonage CS guy said they would not keep me to the minimum contract period for my original account. So now I have a spare VTA as backup! Anyway does anyone have a list of all the "promotions" as I can't seem to find one anywhere?
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Matts
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PostPosted: Tue Feb 06, 2007 12:52 pm    Post subject: Promotions - where to find them Reply with quote Back to top

Dohh - found the sticky - http://www.vonage-forum.com/ftopic13965.html
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ben_gb
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PostPosted: Wed Feb 07, 2007 5:03 pm    Post subject: billing plan change.... they are STILL cocking it up Reply with quote Back to top

A warning for anyone else thinking about going through the closing/opening account procedure in order to change your billing plan - your virtual numbers may get irretrievably lost.

I tried to swap plans just over a week ago and was told the only way was to close one account and open a new one under the new billing plan. They assured me that my virtual numbers could be switched over with no problem. I have one US virtual number and another in France.

After the new account was setup on 31st Jan (which did have the correct "original" UK phone number moved over), it then took me the following week and numerous calls to Account Management for them to transfer the US number. However the French number still didn't come across, despite several further calls to them to get it done.

In the end, tonight, I was told that it was now "too late" for transferring the french virtual number, and it was blocked or deleted. So I now had to set up a new one from scratch. They "generously" offered to waive the setup fee (which I wouldn't have been paying anyway), and one month of the virtual number charge. Big deal. I asked for a complete free month's service which was grudgingly accepted (though it remains to be seen if I actually see this when the bill finally comes through). Even this is hardly compensation for the huge inconvenience of having to change my French number which I have had for almost a year now.

What an utter shambles.

My new "Billing history" now shows 22 separate debits and credits for the past 7 days, just for all the virtual number setups and cancellations done by the account management department while they've been "working" on this...and they still managed to cock it up.

Anyway, in summary, going by my dreadful experiences, there is no sign of the promised "painless new process".

Ben
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thephantom
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PostPosted: Tue Feb 20, 2007 4:09 am    Post subject: Reply with quote Back to top

i believe transferring from one plan to another is going to be a breeze now. i know someone who just called account management and her plan was transferred to one of the world plans in a matter of minutes without paying any extra
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dmac
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Joined: Sep 06, 2006
Posts: 21

PostPosted: Tue Feb 20, 2007 1:52 pm    Post subject: Reply with quote Back to top

can I come and live with you Just phoned Vonage CS...........give me strength. No you cant change they said after having my 5.99 for a couple of months.
Vonage management systems are just unable to cope with the concept of customers having transferred from Freetalk with credit in hand.
This in turn is making Vonage customer services look like complete idiots.
And I thought it was going to be improved............. Cry Cry Cry
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thephantom
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PostPosted: Tue Feb 20, 2007 5:40 pm    Post subject: Reply with quote Back to top

hmmm...weird. try going straight to account management and i'm sure they would be more than willing to assist you....
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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