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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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thevinster
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Joined: Oct 24, 2005
Posts: 11

PostPosted: Thu Jan 04, 2007 10:22 am    Post subject: Reply with quote Back to top

Yes, I followed your advice on that actually. The moment my new account was ready (i.e. network portability etc), I called tech support, and a really nice guy swapped all the numbers immediately. It took about 5 minutes to do it. He then escalated my mac address swap request, and said that it should be done very quickly. That was about 10 minutes ago. So my new account shows my old numbers, and I haven't been charged for anything. The only thing remaining is for my old router to start working again.

Thanks a lot for your earlier advice. It proved pretty useful, especially in reducing the overall wait time after the new account was set up.
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thevinster
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Joined: Oct 24, 2005
Posts: 11

PostPosted: Fri Jan 05, 2007 9:17 am    Post subject: Reply with quote Back to top

It's been around twenty four hours since we did the account swap. The old phone numbers are all in place, but the mac swap which assigns the new account to my old device has still not been done yet. Apparently, the process can take between 24-72 hours because engineers have to manually make changes.

Can't really do much else but sit down and wait.
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vlenters
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 11, 2006
Posts: 29
Location: London

PostPosted: Fri Jan 05, 2007 9:27 am    Post subject: Reply with quote Back to top

I suggest you phone them again- the sales people.
My mac swap was miraculously happening as I spoke to the sales person. Could have been coincidence or was it someone butt getting kicked into action?

_________________
Residential Letting Agent in Croydon, UK
www.gatewayletting.com
Landlords can advertise UK property on Rightmove for £19.99
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thevinster
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 24, 2005
Posts: 11

PostPosted: Sat Jan 06, 2007 1:56 pm    Post subject: Reply with quote Back to top

Finally, my line is back up. It was restored about twelve hours ago, and the router took a little bit of time to pick up the new profile, but it's all done now.

Calling sales didn't help... it's just a process that you have to wait out. Apparently, the delay lies with the shipping department, that has to cancel sending you a new router (since you bought a new account), and get their engineers to do the mac swap.


Anyway, I tried a few test calls to the US and France, and it's working!


What an ordeal!!! Though I must say that the people I talked to were very courteous and even went out of their way to help. Like I said, I just hope Vonage can come up with an easier way to swap plans, so that there's a clear cut way to do it.
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vonageuk
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 17, 2005
Posts: 14

PostPosted: Fri Jan 12, 2007 10:55 am    Post subject: changing promotions Reply with quote Back to top

Let me apologise for the problems that some of you have been experiencing trying to change plans. Unfortunately it is a complicated process and our agents were instructed to advise customers of this and to ensure that they still wanted to go through with the changes.

As a result of some of the posts in this forum plus our own testing, it seems that our agents have not been giving customers the correct information. I apologise for this and we have provided agents with additional information.

However, good news is coming. We have developed a new process which will allow customers to change plans in a more painless way. This should be operational within the next couple of weeks, if not sooner.

regards

Kerry
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dmac
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Joined: Sep 06, 2006
Posts: 21

PostPosted: Fri Jan 12, 2007 1:04 pm    Post subject: Reply with quote Back to top

Thanks for info Kerry I was about to request refund of £5.99 being amount charged for failed changeover.
Will await new solution with interest in the hope it proves painless.
Cheers
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vlenters
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 11, 2006
Posts: 29
Location: London

PostPosted: Fri Jan 12, 2007 2:52 pm    Post subject: Reply with quote Back to top

Thanks Kerry

I am glad Vonage have taken note. I also hope that they realise that it is absurd to have to close your account and all the associated numbers and then reopen another account and try and put back everything in working order.

If BT did this everytime customers wanted another feature activated they would be out of business.

Some good help documentation for customers and employees would be of great benefit. The current stuff is very amateurish.

Best of luck sorting it all out.

_________________
Residential Letting Agent in Croydon, UK
www.gatewayletting.com
Landlords can advertise UK property on Rightmove for £19.99
View user's profile Send private message Visit poster's website
thevinster
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 24, 2005
Posts: 11

PostPosted: Fri Jan 12, 2007 4:48 pm    Post subject: Reply with quote Back to top

That's great news, thanks for the prompt response Kerry. It's good that there are changes coming. Once again, I have to admit that the staff were outstandingly patient while sorting things out, far better than any other support I've had for other products I own.
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bilal
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 05, 2006
Posts: 12

PostPosted: Tue Jan 16, 2007 11:42 am    Post subject: Reply with quote Back to top

Right finally called up and asked to be put through to account management.... 2 times was told the UK number branch which was the normal UK number and i expained but they said try again. Finally had a lady who told me to phone sales and put me through. First call and the guy knew what i was asking and told me it wouldn't cost me anything other than the £7.99 I pay at the moment. 20 minutes later my new account was set up and was told to call back in 24-48 hours to check if its moved. Bit of a hassle though but all employees were helpful. Look forward to seeing the new system in action.

Thanks for all the help Smile
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bilal
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 05, 2006
Posts: 12

PostPosted: Tue Jan 16, 2007 7:25 pm    Post subject: Reply with quote Back to top

Got another call half an our later telling me i needed to cancel my account. Cancelled it and was without phone for about 3-4 hours and it came back up and my phones working again. As the first guy told me 24 hours im guessing thats for when all the settings get transferred over (voicemail comes up with error when im logged into Vonage through there account) and for some reason it still says residential unlimited promotion on my new account and not World Plan 2 like i requested. I hope I wake up tommorow to find it saying World Plan 2 or does it just always say that.... and i hope they havent made a mistake because i don't want to go through that again Sad. Will report back tommorow saying if it all went well in the end.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

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