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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
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should offer
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On Jul 17, 2016 at 23:42:46


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bilal
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Joined: Oct 05, 2006
Posts: 12

PostPosted: Fri Dec 22, 2006 1:13 pm    Post subject: Reply with quote Back to top

At the moment i am on £7.99 /month Residential Unlimited Promotion

So shall i try and phone again and see if the next person does not charge me a £25 disconnection fee???

Thanks Smile
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vlenters
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Joined: Sep 11, 2006
Posts: 29
Location: London

PostPosted: Mon Dec 25, 2006 7:48 am    Post subject: Reply with quote Back to top

Definitely phone again.

It took me 3 attempts to find someone that knew what i wanted to do. and then it took me 3 attempts to find someone in account services that knew what the salesteam was talking about.

good luck

_________________
Residential Letting Agent in Croydon, UK
www.gatewayletting.com
Landlords can advertise UK property on Rightmove for £19.99
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bilal
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Joined: Oct 05, 2006
Posts: 12

PostPosted: Mon Jan 01, 2007 3:07 pm    Post subject: Reply with quote Back to top

Am going to phone again but did you request to keep your old number as well. Because i want to keep that is the reason i have to disconnect and reconnect. Otherwise they could just open a new account with a new number but then i have to hand out my number to everyone again and i honestly cant be bothered to go through that all again
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bilal
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Posts: 12

PostPosted: Mon Jan 01, 2007 4:31 pm    Post subject: Reply with quote Back to top

Right i just phoned up twice... Was told to phone tommorow toa ccount management which are closed today.

First one said i would have to pay a fee and 2nd one wasnt sure. They did say that the offer woul end in the next couple of days though.

I'm going to phone back tommorow and see what they say. I'm not hopeful at all though, have to be lucky to get a person who doesn't mention the disconnection fee Sad.

Did you keep your old number is the only thing that seems to be stopping me for getting this without paying that fee..
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vlenters
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Joined: Sep 11, 2006
Posts: 29
Location: London

PostPosted: Tue Jan 02, 2007 6:41 am    Post subject: Reply with quote Back to top

I kept same numbers. That is why they wanted me to open a new account to move my existing numbers to. I do not know why Vonage make it so complicated for themselves and their customers.

_________________
Residential Letting Agent in Croydon, UK
www.gatewayletting.com
Landlords can advertise UK property on Rightmove for £19.99
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thevinster
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Joined: Oct 24, 2005
Posts: 11

PostPosted: Wed Jan 03, 2007 8:31 pm    Post subject: frustrating! Reply with quote Back to top

I called before New Years, and they said I had to call account management, which was closed for the day. They told me to try again on the 3rd of January.

So on the 2nd, I called again, during UK hours, only to hear that the system was being updated and I had to try two hours later.

I tried two hours later, to be patched through to the Canadian Account Management cluster, only to be told that they don't have the required tools to make the change, and that I had to call UK Account management during UK hours before 11PM GMT. Alternatively, I was told I could buy a new line through the new plan, and that they would then merge my old and new accounts to the new plan. Given that this was entirely different from what others on this forum had done (i.e. account management changing you versus you buying it yourself), I've decided to try again tomorrow.

Seriously Kerry (Ritz), if you're reading this, there has to be an easier way to deal with this. It's clear that such plan changes are being allowed... so it's not something under the table that's being done. Why not find a more straightforward way to deal with it, instead of the treasure hunt that most of us have gone on to get this switch done. It would be a very appreciated move!
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thevinster
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Joined: Oct 24, 2005
Posts: 11

PostPosted: Thu Jan 04, 2007 8:44 am    Post subject: Reply with quote Back to top

I called again today, during US and UK working hours, only to be told that UK Account management doesn't exist, and the people I want are the account management team in New Jersey in the US.

So, I call and ask for account management in new jersey, and get connected, only to be told to call the UK number 08000086000. But, that's the number I called from in the first place... so now I'm just lost.

I've now lost 2 hours of my life Very Happy

I'm absolutely clueless... can someone help?

Update: Apparently I didn't connect to the New Jersey office, but instead to the South East Asia account management center. They were very courteous, but didn't know how to do the swap. So now I'm on hold again, trying to connect to the New Jersey office, which apparently is the magical mecca


Last edited by thevinster on Thu Jan 04, 2007 9:02 am; edited 1 time in total
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vlenters
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Joined: Sep 11, 2006
Posts: 29
Location: London

PostPosted: Thu Jan 04, 2007 9:02 am    Post subject: Reply with quote Back to top

I would talk to the sales team and ask them what to do.

_________________
Residential Letting Agent in Croydon, UK
www.gatewayletting.com
Landlords can advertise UK property on Rightmove for £19.99
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thevinster
Vonage Forum Associate
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Joined: Oct 24, 2005
Posts: 11

PostPosted: Thu Jan 04, 2007 9:44 am    Post subject: Reply with quote Back to top

I finally found a tech support guy who actually had heard of what I was trying to do. He suggested (again) that I call account management or sales and create a new account, and request them to do a mac and did swap.

However, when I told him that the sales/account management people didn't have a clue, he said "it's something I can do, so if you create an account with sales, and then call tech support immediately afterwards, we can do the swap and credit your new account charges."

I decided I didn't want to lose this guy... because he actually had a very clear idea of what I needed, so I asked him if he would stay on the line while I created a new account. He agreed, and I did that. He then reversed charges and requested the mac/did swap for me. He then asked me to go to account management to cancel my old account.

He transferred me to account management, who said they didn't know how to cancel my account, and that I needed to call account management UK by dialing 08000086000. Hmm... that's a familiar number, mostly because it was the number I had dialed. So I called that number again, and this time a customer services agent told me that there is no call center in the UK, and that the previous account management agent must have been mistaken. He again transferred me to account management in the US, who have finally cancelled my old account.


The summary: I think it's finally done. But it has been one of the most difficult process I've ever come across. I can't fault the people too much... they've been really sweet and courteous. They just didn't know what was going on. If I'm allowed to be mildly frustrated with someone, it has to be with management for not putting out a clear policy. It's something they should do quickly.
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vlenters
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Joined: Sep 11, 2006
Posts: 29
Location: London

PostPosted: Thu Jan 04, 2007 10:20 am    Post subject: Reply with quote Back to top

Good for you

My advice is now to check that you have all your numbers. Some of mine got lost for a week. Reinstate all your forwarding etc features because your phone might not work for a while. See my previous posting on this topic.

_________________
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www.gatewayletting.com
Landlords can advertise UK property on Rightmove for £19.99
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