Vonage Billing issue???

Posts: 52 · Full Forum Member Joined: Apr 08, 2005 Posts: 52

Hey All,

I don't know if I am the only one who has suddenly realised this issue about Vonage billing. I have set up automatic withdrawal for Vonage bill payment from the checking account.

I may sound stupid..... but did you know that Vonage withdraws the bill amount the same day as the bill date?

I mean my bill date is 6th of every month and Vonage charges my checking account the same day. I never realised this before. May be I didnot pay much attention in the moment of enjoying the savings I was making on the phone bill.

Even the local phone company, electricity company, TV cable company or even our credit card gives some time to pay the bill from the bill date. Atleast some of my bills have a payment due date after 15-20 days from the bill date.

Then why is Vonage different.............????? Any comments...

Thanks
Anu

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

I believe that your observation is accurate. In my case, I have it charged to my credit card so it gives me until the credit card payment due date to pay it. I don't know why they don't have a delay.

Posts: 72 · Full Forum Member Joined: Mar 21, 2006 Posts: 72

My guess would be that the whole concept of a due date two or three weeks after the bill date is to allow troglodytes time to mail in a check. Given that Vonage only accepts direct billing there is no reason that they shouldn't take the money immediately. To be honest, I didn't even know Vonage allowed the use of a bank account. I thought you had to pay by credit card, which of course gives you a grace period to pay.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I have to agree. I don't see why they should wait.

Posts: 64 · Full Forum Member Joined: Jun 24, 2006 Posts: 64

Since Vonage only allows electronic payment - whether by credit card (or, in some areas electronic funds transfer from a bank account)...

The payment is simply processed on the day it is DUE.

No need to send the bill 3 weeks in advance to allow Luddites to use snail mail.

Posts: 174 · Vonage Forum Master Joined: Jun 12, 2006 Posts: 174

I agree with the others, it simply makes sense to take the funds at the time they issue the "bill". I know when my bill is due each month and can be prepared for it. No biggie!

What I have a problem with is this (Non Vonage) issue -- my small local ISP does auto credit card billing, but they don't have an automated system, they just let you sign up, then they manually do their charges each month without you having to do anything. Problem is -- they do them whenever they get around to it, within about a 1 week window! Bill comes out the 1st, due on the 10th -- they charge my credit card anywhere between as early as the 4th or 5th to as late as the 15th (no late charges or anything, mind you). So I never know when that charge is going to hit!

At least with Vonage -- it is like clockwork -- I know exactly what day each month they're going to hit my credit card!

Posts: 49 · Posted: Fri Dec 08, 2006 2:21 pm Post subject: Regarding Vonage's Billing Cycles

As a former Vonage employee I can explain to you, and it is documented in their "Terms of Service", the following:;

1) Your billing cycle is established on the date that you sign up for service and your first payment is made.

2) The billing cycle Cannot be changed

3) Your username on your account Cannot be changed.

4) Vonage Invoicing is controlled by computers that invoice you on the anniversary (Month and Day) of when first payment is made. No human intervention is involved.

Granted, other phone companies offer a "Grace Period", because you can mail payments -- Vonage Only accepts credit card payments.

I apologize, as a former employee of Vonage for your misunderstanding.

I was terminated by Vonage under a suspicious act which is being pursued.

Regards & Happy Holidays to You and Your Family.