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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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shaywood
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Joined: Dec 06, 2006
Posts: 3

PostPosted: Wed Dec 06, 2006 9:19 pm    Post subject: Dropped Call On One End Reply with quote Back to top

After two years of great service I finally have a problem with Vonage that can't be solved (by me). I tried emailing Vonaged, but they must be too busy to help paying customers... Can you help?

After a few minutes talking with a caller, the caller will all of a sudden be unable to hear me for about 20 seconds. Then they can hear me again. If I stay on long enough it happens again.

There have been no changes to my home network and my download speeds through Comcast are about 5-8 mbs. I use a Linksys router and the Vonage linksys adapter (router).

I even tested the line on a corded phone to ensure it wasn't my cordless phone causing the problem. What can I do?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Dec 06, 2006 9:50 pm    Post subject: Reply with quote Back to top

Please post the rest of the technical details listed in the sticky message at the top of the forum.

Does it always take a few minutes for the problem to occur, or does it simply happen once every few minutes, more or less at random?

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Steve Gray
Orlando, FL
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Thu Dec 07, 2006 10:54 am    Post subject: Reply with quote Back to top

You likely have one way packet loss or jitter. Do the things in the sticky at the top and then open your command prompt on your computer and run the following command:

ping -t -l 600 www.yahoo.com

Let it run for a while and preferally make a phone call. Each line with have "time=". Watch for those times. In general they should be around 50ms but they shouldn't fluctuate more then 20ms from one to the next. If they do, you have jitter. Also watch for line that say "Request timed out". If you see any lines that say this, you have packet loss. After running the ping for a couple of minutes, press CTRL-C to stop and it will display "Ping statistics". You should write the information displayed down.

When you see "Request timed out" that will probablly correspond to loss of audio, especially if you see multiple time outs in a row, because your internet connection is failing to send (or receive) data at all. Greater than 20ms fluctuations in time times (which is called latency) is jitter, that is, your internet connection is failing to deliver the data sent (or received) in the same order and spacing it was transmitted in). Either one is a problem with your internet connection and you will need to report the problem to your internet provider for them to repair.
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shaywood
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PostPosted: Thu Dec 07, 2006 11:07 pm    Post subject: Here's the rest of the info... Reply with quote Back to top

1. Portland (Tualatin) Oregon
2. Comcast - Cable
3. 5826 kbps down - 354 kbps up
4. cable modem - motorola Surfboard SB5120
5. RT31P2
6. Modem-- Linksys WRT54G---->Vonage Adapter
7. Issue you are experiencing ie dropped calls, choppy audio etc

Test Results:
Speed test statistics
---------------------
Download speed: 2059712 bps
Upload speed: 363448 bps
Quality of service: 66 %
Download test type: socket
Upload test type: socket
Maximum download pause: 234 ms
Average download pause: 17 ms
Minimum round trip time to server: 103 ms
Average round trip time to server: 118 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.0 ms
Jitter: server --> you: 8.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.7
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shaywood
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Joined: Dec 06, 2006
Posts: 3

PostPosted: Thu Dec 07, 2006 11:13 pm    Post subject: Ping Test Reply with quote Back to top

trekologer, I ran the ping test as your stated. Score ranged from 29ms - 38ms. Never fluctuated more than 8ms from line to line.


shawn
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 08, 2006 6:57 pm    Post subject: Reply with quote Back to top

You have moderately high pauses and round trip times, but nothing that really sticks out.

Does it always take a few minutes for the problem to occur, or does it simply happen once every few minutes, more or less at random?

Is there a cordless phone in the picture here? If so, what type?

One thing that does stand out is that your download speed is a far cry from what you report it should be. Any clues on that?

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Steve Gray
Orlando, FL
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