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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
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Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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Steve48
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PostPosted: Fri Dec 08, 2006 10:24 pm    Post subject: Reply with quote Back to top

OK, once again, I have to assume that the alarm is trying to go out, but can't do it. Nevertheless, it would be nice if you could check this somehow. For now, we'll continue with that assumption.

Going back to basics, you're supposed to have Vonage hooked to the alarm phone input, and the home wiring hooked to the alarm phone output. During an alarm, the output is cut loose and the alarm is still hooked to Vonage. We know that the house wiring is hooked to the alarm output, because things still work properly with the landline. (But check this. When you disconnect Vonage and re-connect the landline, you should have landline service on your phones normally, but you should lose it when the alarm is going out. Does that check out OK?)

Now, we have a few possibilities left:

1. Vonage isn't hooked to the alarm at all. We can eliminate this one because Vonage is working with the house phones and we know that they are hooked to the output of the alarm.

2. Vonage is hooked to the input of the alarm as it should be. We can eliminate this because you still get Vonage dial tone on the house phones when the alarm tries to go out.

3. Vonage is hooked to the output of the alarm. When the alarm tries to go out, it cuts the output loose, so it's actually killing its own phone service. This is the only possibility left. Somehow you've connected Vonage to the wrong side of the alarm Tell me more about how you've hooked Vonage to the system. (Your alarm tech should have been able to see this.)

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jrgalan
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PostPosted: Fri Dec 08, 2006 11:20 pm    Post subject: Reply with quote Back to top

This is the way the house is wired:
Green and Red from pin 4 & 5 of the Alarm to the NIU in to the Land Line company.
The other two cables from the Alarm connect to Blue and White blue that are the wires that come into the house. (One line only)
All I did was unplug the wires from the NIU that connect to the Land Line and threw a line from green red of the NIU (From the Alarm) to where my Vonage will connect.
When the house is land line wired, the alarm works perfect.
What are the output wires you mentioned before?
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Steve48
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PostPosted: Sat Dec 09, 2006 11:54 am    Post subject: Reply with quote Back to top

jrgalan wrote:
This is the way the house is wired:
Green and Red from pin 4 & 5 of the Alarm to the NIU in to the Land Line company.
The other two cables from the Alarm connect to Blue and White blue that are the wires that come into the house. (One line only)
All I did was unplug the wires from the NIU that connect to the Land Line and threw a line from green red of the NIU (From the Alarm) to where my Vonage will connect.
When the house is land line wired, the alarm works perfect.
What are the output wires you mentioned before?


Your setup sounds perfect. The output wires that I mentioned would be the ones (yellow and black if I remember earlier posts correctly) from the alarm to the blue and blue-white.

I guess we need to examine the assumption that the alarm is trying to dial out, because it certainly sounds as if it isn't. Maybe we have a polarity reversal issue here. Do you have a voltmeter? If you do, go to the NIU where you connected the Vonage cable to the red and green from the alarm. Measure the voltage there. It should be roughly 50 volts and the green lead should be positive. If the green lead is negative, then reverse the connection of the Vonage cable to the red and green leads.

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jrgalan
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PostPosted: Sat Dec 09, 2006 8:25 pm    Post subject: Reply with quote Back to top

I do not have a voltimeter but this is what happened.
Current wiring is Black to White and blue from NIU to House
Yellow goes to blue from NIU to the house
The wires were inverted. The when I swapped the Green and Red in the NIU that go to the Vonage and the alarm is activated I can see that the phone lines go death. (This means that the alarms is trying to call out and manages to kill the house lines. (This is good)
The ting is that like everywhere is a matter of luck who you speak with.
First Counterforce wanted to charge me $85.00 for the first hour of sending a tec before even considering to reprogram the alarm remote! After several calls on different days and asking the same thing over and over I ran into one person that knew how to reprogram my box remotely.
I have asked counterforce for advice to Vonage people on what settings to change but they do not know anything...(So they say)
Then I called Vonage and they say that they usually are asked by the alarm companies to change the bandwidth to high and the packet size from 20 to 10. This is done....
At this point I think the alarm tries to call out and kills the house phones but the signal does not reach counterforce....
I have advanced a lot thanks to your help! would it be too much to ask if you give a few more ideas....
Thanks,
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Steve48
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PostPosted: Sat Dec 09, 2006 9:36 pm    Post subject: Reply with quote Back to top

Reversing the Vonage polarity got the alarm dialing out? Hah! That's a triumph. We have come a long way.

Now the problem is, some alarm systems simply never do work with Vonage, and I don't know why. But we can keep trying. What I'd suggest now is that you get a simple Y-splitter- one of those gadgets that turns 1 phone jack into 2. (But don't get an L1/L2 splitter, the one that separates the lines in one jack into separate jacks. You can identify that one because the ports are labelled L1 and L2.) Plug the splitter into your Vonage adapter and use one of the ports to plug the adapter into the Vonage wall jack. Plug a phone into the other port. Now when you set off the alarm, all the regular phones in the house should go dead, but the one that's plugged into the splitter should still be alive. Listen to it and you should hear the tones of the alarm trying to connect with the alarm company.

Tell me if that works. By the way, the alarm is set for tone dialling isn't it? Pulse dialling certainly won't work.

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jrgalan
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PostPosted: Sun Dec 10, 2006 11:23 am    Post subject: Reply with quote Back to top

Checked!
I could hear the alarm dialing out. First it was a fast busy for a few seconds. Then it came the sound of the Vonage dialing out. Then it rang and there was a pick up at the other end. It started to sound like when a fax sends a document. A series of noises followed by some silence.
After this I called the alarm company to see if they have received a signal but the say they a have not.
Tech support is closed today. I guess I can do this in live mode with tech support on the line tomorrow from my cell.
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Steve48
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PostPosted: Sun Dec 10, 2006 11:38 am    Post subject: Reply with quote Back to top

Sounds good. Now you know that the alarm/Vonage hookup is basically functional. It's time for the alarm folks to do their thing.

During actual testing, don't have that monitor phone plugged in. It can distort things and prevent communication, and it's already served its purpose. You might suggest to the alarm techs that they try their lowest speed protocols and see if that helps.

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jrgalan
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PostPosted: Sun Dec 10, 2006 2:41 pm    Post subject: Reply with quote Back to top

Thanks, I will let you know more tomorrow!
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jrgalan
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PostPosted: Mon Dec 11, 2006 7:15 pm    Post subject: Reply with quote Back to top

After all this this guys are telling me that my Panel CADDX NX6
is not compatible with VOIP!!!!

I can not believe it. After all this they come up with this answer...

Do you know anything on this Caddx box?
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Steve48
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PostPosted: Mon Dec 11, 2006 7:29 pm    Post subject: Reply with quote Back to top

I'm afraid I don't. But I wouldn't necessarily take their word for it either. I'd ask if there are alternate protocols that they can try. It may be that they just don't want to be bothered.

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