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masood
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Joined: Apr 19, 2004
Posts: 7

PostPosted: Sat Oct 09, 2004 9:30 am    Post subject: REBATES!!! Reply with quote Back to top

I bought my Vonage VT1005 from Circut City over 6 months ago. I did send my rebate to the address listed on the form. As of today, I haven't received my $50 rebate back! I've checked the rebate site and after entering my name and addr, it tells me submission not found! I called the Vonage helpdesk and they haven't been able to be of any help so far!

Has anyone else encounter the same issue? Other than the Vonage CS tel#, there is no other sources on the rebate form to call. Any idea how I can resolve this issue?

Thanks!
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nasdaq
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Joined: Oct 05, 2004
Posts: 31
Location: On the other end of this VoIP phone line, duh!

PostPosted: Wed Oct 13, 2004 4:09 pm    Post subject: Reply with quote Back to top

Is Vonage actually handling the rebate they or is it a fulfillment company, such as rebateshq.com?

Second, did you make copies of all the rebate forms, receipt, and UPC code that you had to send in? If you did then I would email the company that is handling the rebate and state that you have not received the rebate, and that you have copies of all the forms and ask them what needs to be done in order to expedite your rebate check. If they state it's not in their system and must have been lost in the mail then email them back and state you will be contacting your State Attorney General's Office and the Better Business Bureau about this situation.

The larger rebate companies have an appeasement department that handles "lost" rebate submissions and when they see Attorney General and BBB in the same line they get moving.

You can also go to planetfeedback.com and leave feedback there, too. Not matter what do not let them get away with not paying the rebate, just keep calling or emailing them so they know you are still actively pursuing the rebate.

_________________
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masood
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Joined: Apr 19, 2004
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PostPosted: Sun Oct 17, 2004 6:54 pm    Post subject: Thanks for your reply Reply with quote Back to top

to my question. There is no phone# and email address for the 3rd party handeling the rebate. The only thing I got is the "web-rebate.com". Vonage finally under pressure provide me with a fax#. I faxed all copies to them, but don't know the status since I have no phone#.
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beowulf
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Joined: Nov 08, 2004
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PostPosted: Mon Nov 08, 2004 12:50 pm    Post subject: Rebate Reply with quote Back to top

Evil or Very Mad I bought my Vonage device at Circuit City. I sent in all the appropriate rebate paperwork within the time period specified. Today I got a postcard denying my rebate because "Purchase was made outside the qualifying period." Nonsense !Evil or Very Mad I feel I've been cheated. When I finally got someone at customer service on line, I was told to research it at the Circuit City web site. There's nothing there to research. It's seems clear that this is a scam. Evil or Very Mad I intend to kick and scream until they fix this.
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LuisPR
Vonage Forum Master
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Joined: Oct 08, 2004
Posts: 292

PostPosted: Mon Nov 08, 2004 11:19 pm    Post subject: Re: Rebate Reply with quote Back to top

beowulf wrote:
Evil or Very Mad I bought my Vonage device at Circuit City.


I signed up for several business accounts (4) online and used this Vonage Coupon link found right on this site. You find your rebate (free month) on the summary page at the end, just before your credit card gets charged.

I have never got a rebate from Best Buy, CompUSA, Staples or Circuit City. I gave up on that a long time ago. Plus, they want you to mail in the original receipt??? Ever try and show a "copy receipt" to the TAX MAN? And, they (the rebate company) want the UPC bar-code off the box. Try returning the box to the store with the UPC bar-code label missing!

This is not a Vonage Rebate issue; this is the marketing of rebates in general. It is a fraud game played by the retail giants in America, which will come full circle if people complain to the BBB and the Attorney General.

You are better off ordering it online and not being charged in the first place and getting the rebate upfront, rather then waiting around for a check that never comes.

I hope this helps people in the future; sorry that it does not help you, beowulf.
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Dubya
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Joined: Dec 07, 2004
Posts: 3

PostPosted: Mon Dec 06, 2004 9:39 pm    Post subject: I got my rebate, heres how you can get yours too!!! Reply with quote Back to top

All,

I too have waited 6 months for my rebate with countless calls and emails to Vonage but to no avail.

Finally i did some research and found the following story (http://www.ecommerce-guide.com/news/news/article.php/2228361) about how the FTC (Federal Trade Commision) got involved when another company took too long in rebating people.

After discussing this story with a Vonage employee they were able to connect me to a supervisor who approved my rebate on the spot and promised to have my cheque out to me within 2 to 3 weeks.

I encourage you all who are having problems to do you best in discussing this with Vonage but if they are not sympathetic to your needs then file a complaint online with the FTC at this link,

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Good day,

Dubya
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JScott
Vonage
Representative
Vonage<br>Representative


Joined: Dec 09, 2004
Posts: 79
Location: New Jersey

PostPosted: Fri Dec 10, 2004 12:09 am    Post subject: Reply with quote Back to top

To clear this all up...there is NO fraud going on with our rebate program...I know of many satisfied customers in this respect. Our rebate program is handled by a fullfillment company in Ogden, Utah. When a rebate submission is incomplete or in error of some sort, they usually send out a postcard explaining the problem, AND the credit card has the RESUBMISSION address on it, which is different from the original submission address. I have these addresses on my computer at work. If u call Vonage Customer Care at 1-VONAGE-HELP (1-866-243-4357) or 1-732-650-6699 and ask for me (Joe Scott), and I will give it to u.

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JScott
Tier 2 Technical Support
Vonage Digital Voice
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sportsiq
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Joined: Dec 23, 2004
Posts: 6

PostPosted: Wed Dec 22, 2004 11:50 pm    Post subject: Reply with quote Back to top

Joe -

Unfortunately for you, I have written proof of your company's lying ways. You can talk to Ed Banaag (Executive Response Team) about your company's inability to be truthful.

My first complaint to your company was on Dec. 1. I was told the rebate was in the process and was being held up for an unspecified reason. On Dec. 7, I was told my rebate would be sent in 5-7 business days.

It is Dec. 22nd and still no rebate.

From Ed's e-mail this afternoon:

"They show that the rebate has been processed, but has not yet
been sent out. "

If anyone is interested in joining me in a lawsuit against Vonage, reply to this post.

SWK


JScott wrote:
To clear this all up...there is NO fraud going on with our rebate program...I know of many satisfied customers in this respect. Our rebate program is handled by a fullfillment company in Ogden, Utah. When a rebate submission is incomplete or in error of some sort, they usually send out a postcard explaining the problem, AND the credit card has the RESUBMISSION address on it, which is different from the original submission address. I have these addresses on my computer at work. If u call Vonage Customer Care at 1-VONAGE-HELP (1-866-243-4357) or 1-732-650-6699 and ask for me (Joe Scott), and I will give it to u.
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bbtrumpetguy
Vonage Forum Master
Vonage Forum Master


Joined: Dec 10, 2004
Posts: 227

PostPosted: Thu Dec 23, 2004 6:15 am    Post subject: Reply with quote Back to top

I don't think JScott is lurking in this forum anymore. After the tirade he unleashed last week we haven't heard from him since. I wonder if someone at Vonage caught wind of his post?!
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JScott
Vonage
Representative
Vonage<br>Representative


Joined: Dec 09, 2004
Posts: 79
Location: New Jersey

PostPosted: Thu Dec 23, 2004 5:12 pm    Post subject: Reply with quote Back to top

HAHAHAHAHAHAHA!!!!
I haven't gone anywhere. And if u call that slight venting a "tirade", then u must have been very pampered as a child.

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JScott
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Vonage Digital Voice
www.vonage.com
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