Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
seattlezoid
Vonage Forum Master
Vonage Forum Master


Joined: Jan 30, 2005
Posts: 156

PostPosted: Tue Feb 08, 2005 10:32 pm    Post subject: Reply with quote Back to top

How about a case number or complaint number with the FTC and the BBB
View user's profile Send private message
insight32
New Forum Member
New Forum Member


Joined: Jun 01, 2005
Posts: 1

PostPosted: Wed Jun 01, 2005 5:26 pm    Post subject: Third and Fourth email and phone call - 8 months - NO REBATE Reply with quote Back to top

I find it incredibly insulting that Vonage would continue to try to cheat their OWN customers out of the rebate - the rebate for the product which allows us to access and use their service.

I have emailed Vonage three times regarding this problem and still have heard nothing regarding my rebate ($50). I have called them three times, called Amazon, and everyone puts the blame on everyone else. lol Unbelievable.

Question Question Question Question
View user's profile Send private message
g2vyas
New Forum Member
New Forum Member


Joined: Jun 08, 2005
Posts: 1

PostPosted: Wed Jun 08, 2005 10:52 am    Post subject: Vonage mail-in rebate scam Reply with quote Back to top

There are 3 thing we all duped customers can do about it

First - Lodge a complain about all this to your local Better Business Bureau at http://www.bbb.org/, and I know for sure it works

Second - File a complaint with Federal Trade Commission at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01, this will certainly work if we have enough number of complaints

Third - Write a rebate payment demand letter to the vendor from where you purchased the Vonage item with mail-in rebate. I have read about a lawsuit won against a vendor to pay mail-in rebate if the manufacturer fails to do so.

I am going to call Vonage ones for last time and then I will do all the 3 of above and see where it reaches.
View user's profile Send private message
KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Wed Jun 08, 2005 11:13 am    Post subject: Reply with quote Back to top

Your rebate has completed the first 3 of 5 steps
A check request for $50.00 is being processed.

w00t! Rolling Eyes

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
View user's profile Send private message
RA695
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 28, 2004
Posts: 17

PostPosted: Wed Jun 08, 2005 2:36 pm    Post subject: Reply with quote Back to top

I signed up with Vonage in mid-December and my rebate just arrived this week.

Hang in there. Beer

_________________
Vonage User Since: December 13, 2004
ISP: Susquehanna Communications (SusCom)
Vonage Hardware: Linksys PAP2
View user's profile Send private message
trevelan
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 30, 2005
Posts: 12

PostPosted: Tue Jun 21, 2005 11:33 am    Post subject: Re: bad experience with vonage rebate!!! Reply with quote Back to top

This is the situtation I am in as well. I had double checked the MAC number I entered on the rebate form was correct before mailing it an was also written on the receipt. I called Vonage actually using my Vonage account which has the correct MAC associated with it. The employee opened a ticket for me, saying they would email me back. I never received an email. He confirmed the mac address for the account and said that he didnt understand why they would send a card stating that it was the incorrect MAC when they are an associated company and can check to see it if it a valid account.
After a month of waiting I called back and they said they sent an email and argued when I said the email was never received.
I understand that they use another company for the rebates and the second employee, Mina, after telling me several times that you have to be signed up with service for 3 months before they honor the rebate, gave me a number for AVS of 1800 347 4041. Turns out it is simply a number for a talk line. I called back and they would not transfer me back to Mina so I spoke to Stephanie Battle who would not give me a company name or number for the rebates and instead gave me a web address of www.web-rebate.vonage.com which does not work. I confirmed this address with her. The actual page is https://www.web-rebates.com/default.asp or if you bought at circuit city you can use http://www.web-rebates.com/vonage/von-5345/ . I agree with the others that this is unreasonable and that they should be honor their commitments and not blame the third party company or if they say its the other companies fault at least let us contact the third party directly, without giving out incorrect information, especially if they are just giving out information to get customers calling in with problems off the phone. I will also be contacting BBB regarding this.

yushunzhang wrote:
I know I am not alone when I have rebate issues. I have solved a few similar problems with other companies. But this Vonage rebate looks harder to get:

After waiting for 3 months, I received a postcard saying "the MAC address is invalid or you did not activate the Vonage account on www.vonage.com/activate". ( the MAC number was printed on the receipt and I also hardwritten the MAC in the field correctly). I called the number on the card, and confirmed with tech support that the MAC address I submitted was correct, and the tech support guy even opened a case for me to chase down this rebate problem. But nothing happened since then.

So I sent an email detailing the problem on Jan 27, 2005 to Vonage Customer Care, and got a new case number (#1153185) from the AUTOMATED response. Now still nothing happened after 10 days. I tried to call the customer service phone again, but could not be connected to anyone (there is no manu for rebate problem at all).

I just don't know how the "24 hour x 7 day" customer service email can response so slowly. What if the problem is technical troubleshooting?

What else I can do to get the attention of the company to get my rebate back?
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Jun 21, 2005 12:53 pm    Post subject: Reply with quote Back to top

FTC? Class action lawsuits? Good lord.....I wish between work, children, etc I had enough freetime on my hands for all of this...It took about 4-5 months to get the rebate, but it came...You should be posting all this on the web rebates website instead of here....
View user's profile Send private message
rebates
New Forum Member
New Forum Member


Joined: Jun 24, 2005
Posts: 1

PostPosted: Fri Jun 24, 2005 11:32 am    Post subject: Reply with quote Back to top

a bit of a stupid question... if you paid for the phone through credit card... can you not dispute the charge on the bill saying that the rebate didnt come through??? does the dispute have any impact on your credit history??
View user's profile Send private message
BubbaBob
Full Forum Member
Full Forum Member


Joined: Feb 09, 2005
Posts: 59

PostPosted: Sat Jun 25, 2005 8:11 am    Post subject: Reply with quote Back to top

Hey, i dont mean to hi-jack this thread, but how long is the "required service period"? 3months?
View user's profile Send private message
BubbaBob
Full Forum Member
Full Forum Member


Joined: Feb 09, 2005
Posts: 59

PostPosted: Sun Jun 26, 2005 2:58 pm    Post subject: Reply with quote Back to top

Oh, it is 3 months.

I e-mailed Vonage yesturday, and today they e-mailed me back with the following message.. (wow, fastest theyve ever e-mailed me back)

""
In regards to your email, we will be happy to assist you in the
problem you are experiencing with the rebate in question. I checked
and you indeed have met the in-service requirement, we will have GFS
automatically relaese your check. GFS is the third party, who
coordinate the rebates.""
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 107
Members 1
Total 108


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 372 Pages In The Last 60 Seconds
The Vonage VoIP Forum