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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Dec 05, 2016 at 12:35:11


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sportsiq
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Joined: Dec 23, 2004
Posts: 6

PostPosted: Thu Dec 23, 2004 5:22 pm    Post subject: Reply with quote Back to top

Joe -

Intereseing sense of humor.

Do you find your company cheating people out of money funny?

How come you couldn't answer my post?

swk

JScott wrote:
HAHAHAHAHAHAHA!!!!
I haven't gone anywhere. And if u call that slight venting a "tirade", then u must have been very pampered as a child.
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NovaRod
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Joined: Dec 20, 2004
Posts: 38

PostPosted: Thu Dec 23, 2004 7:19 pm    Post subject: Reply with quote Back to top

JScott wrote:
To clear this all up...there is NO fraud going on with our rebate program...I know of many satisfied customers in this respect. Our rebate program is handled by a fullfillment company in Ogden, Utah. When a rebate submission is incomplete or in error of some sort, they usually send out a postcard explaining the problem, AND the credit card has the RESUBMISSION address on it, which is different from the original submission address. I have these addresses on my computer at work. If u call Vonage Customer Care at 1-VONAGE-HELP (1-866-243-4357) or 1-732-650-6699 and ask for me (Joe Scott), and I will give it to u.


Hey, JScott, it don't matter if Vonage uses a rebate company or not, if the customer doesn't get the rebate they deserve in a reasonable amount of time (6-8 weeks is BS!!) then it is Vonage who needs to be accountable. If it takes Vonage to send the rebates to THEIR customers, then so be it. You can fire that "fullfillment company in Ogden, Utah" that isn't servicing your customers, BUT YOU ARE STILL RESPONSIBLE!!!

Take a look at Dell's rebate program. It is Best of Breed. They manage and service it themselves. I got a Dell rebate within a week after sending it off. Can Vonage say the same or do they don't care, because "a fullfillment company in Ogden, Utah" is handling it. Head in the sand if I do say so myself.

What say you, JScott?

Nova Rod (Customer Service is #1 Priority and is not affiliated with Dell in any way)
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stevens322
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Joined: Dec 28, 2004
Posts: 1

PostPosted: Tue Dec 28, 2004 5:51 pm    Post subject: Reply with quote Back to top

I purchased and started my Vonage service in July of 2004. My rebate has been in "processing mode" to this day. My emails to the processing company go unanswered. I am very happy with the service that Vonage provides, however a little more responsibility needs to be taken in respect to the rebate situation
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Durp
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Joined: Nov 20, 2003
Posts: 41
Location: Houston, TX

PostPosted: Wed Dec 29, 2004 7:26 am    Post subject: Reply with quote Back to top

I agree with other posters that recomend that you purchase the service online and wait for the "free MTA". I too have had bad luck with rebates from Best Buy, and C.C. as well as other retailers. Sometimes you get the rebate, and sometimes you dont. You must do everything just right or you will not get the rebate. I refered a friend to Vonage, and she got 1 month free service, and I got a credit that day for 2 free months of service(based on the plan she signed up for). I think this works much better than a rebate program. If you are concidering Vonage and dont know anyone who can refer you then just use the coupon on this site.
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sshapiro63
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Joined: Dec 30, 2004
Posts: 3

PostPosted: Thu Dec 30, 2004 1:33 pm    Post subject: Reply with quote Back to top

I have had problems getting the rebate too. I called today and spoke with someone in the Vonage cancellations department. He offered me two free months of service as an option on getting the rebate issue fixed. I accepted since I love the service and didn't really want to dump it.

Steve
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sportsiq
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Joined: Dec 23, 2004
Posts: 6

PostPosted: Thu Dec 30, 2004 2:03 pm    Post subject: Reply with quote Back to top

SShapiro -

I respect your decision, but all you have done is enabled Vonage to screw you at every turn.

You should be in charge of spending your money and not be forced to take a credit.

What if there service fell apart tomorrow? You would have 2 FREE months of garbage service. You would then have to plop money down for a new provider and be out your rebate.

As long as Vonage knows that you won't ever leave them, they will cut corners and continue to cheat others like out of money.

In simple terms, Vonage counts on people like you.

I wish you the best.

As for me, I quit.

I can't and won't support a business that cheats and lies, regardless of how many "free" months they would ever offer.


sshapiro63 wrote:
I have had problems getting the rebate too. I called today and spoke with someone in the Vonage cancellations department. He offered me two free months of service as an option on getting the rebate issue fixed. I accepted since I love the service and didn't really want to dump it.

Steve
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sshapiro63
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PostPosted: Thu Dec 30, 2004 2:16 pm    Post subject: Reply with quote Back to top

Actually, I could have had Circuit City provide me with the $50. From what I have found out, a retail outlet in California that advertises a product with a rebate is responsilbe to provide the rebate if the manufacturer, etc does not follow through. CC did this for me before, but I wanted to solve this today. The credit works for my situation, but is not ideal for everyone.

Hopefully, Vonage will at least survive for the next couple of months so I can recover my $50 Wink I don't think they are a bad company, just a bit disorganized. I have run into much worse; ever heard of TracFone Sad

Steve
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sportsiq
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Joined: Dec 23, 2004
Posts: 6

PostPosted: Thu Dec 30, 2004 2:27 pm    Post subject: Reply with quote Back to top

I don't think Georgia has the same law as California. However, I did notify the Circuit City Excutive Response Team that I will not be shopping there for 1 year.

I can tolerate a copmpany being disorganized.

I will not tolerate being lied to.

sshapiro63 wrote:
Actually, I could have had Circuit City provide me with the $50. From what I have found out, a retail outlet in California that advertises a product with a rebate is responsilbe to provide the rebate if the manufacturer, etc does not follow through. CC did this for me before, but I wanted to solve this today. The credit works for my situation, but is not ideal for everyone.

Hopefully, Vonage will at least survive for the next couple of months so I can recover my $50 Wink I don't think they are a bad company, just a bit disorganized. I have run into much worse; ever heard of TracFone Sad

Steve
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sshapiro63
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PostPosted: Fri Dec 31, 2004 10:28 pm    Post subject: Reply with quote Back to top

Guess what came in the mail today; my $50 rebate. Last rebate of the year!
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yushunzhang
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Joined: Feb 08, 2005
Posts: 1
Location: US

PostPosted: Tue Feb 08, 2005 10:04 pm    Post subject: bad experience with vonage rebate!!! Reply with quote Back to top

I know I am not alone when I have rebate issues. I have solved a few similar problems with other companies. But this Vonage rebate looks harder to get:

After waiting for 3 months, I received a postcard saying "the MAC address is invalid or you did not activate the Vonage account on www.vonage.com/activate". ( the MAC number was printed on the receipt and I also hardwritten the MAC in the field correctly). I called the number on the card, and confirmed with tech support that the MAC address I submitted was correct, and the tech support guy even opened a case for me to chase down this rebate problem. But nothing happened since then.

So I sent an email detailing the problem on Jan 27, 2005 to Vonage Customer Care, and got a new case number (#1153185) from the AUTOMATED response. Now still nothing happened after 10 days. I tried to call the customer service phone again, but could not be connected to anyone (there is no manu for rebate problem at all).

I just don't know how the "24 hour x 7 day" customer service email can response so slowly. What if the problem is technical troubleshooting?

What else I can do to get the attention of the company to get my rebate back?
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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