REBATES!!!

Posts: 156 · Vonage Forum Master Joined: Jan 30, 2005 Posts: 156

How about a case number or complaint number with the FTC and the BBB

Posts: 1 · New Forum Member Joined: Jun 01, 2005 Posts: 1

I find it incredibly insulting that Vonage would continue to try to cheat their OWN customers out of the rebate - the rebate for the product which allows us to access and use their service.

I have emailed Vonage three times regarding this problem and still have heard nothing regarding my rebate ($50). I have called them three times, called Amazon, and everyone puts the blame on everyone else. lol Unbelievable.

Question

Posts: 1 · New Forum Member Joined: Jun 08, 2005 Posts: 1

There are 3 thing we all duped customers can do about it

First - Lodge a complain about all this to your local Better Business Bureau at http://www.bbb.org/, and I know for sure it works

Second - File a complaint with Federal Trade Commission at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01, this will certainly work if we have enough number of complaints

Third - Write a rebate payment demand letter to the vendor from where you purchased the Vonage item with mail-in rebate. I have read about a lawsuit won against a vendor to pay mail-in rebate if the manufacturer fails to do so.

I am going to call Vonage ones for last time and then I will do all the 3 of above and see where it reaches.

Posts: 605 · Posted: Wed Jun 08, 2005 11:13 am Post subject:

Your rebate has completed the first 3 of 5 steps
A check request for $50.00 is being processed.

w00t! Rolling Eyes

Posts: 17 · Vonage Forum Associate Joined: Dec 28, 2004 Posts: 17

I signed up with Vonage in mid-December and my rebate just arrived this week.

Hang in there. Beer

Posts: 12 · Vonage Forum Associate Joined: Apr 30, 2005 Posts: 12

This is the situtation I am in as well. I had double checked the MAC number I entered on the rebate form was correct before mailing it an was also written on the receipt. I called Vonage actually using my Vonage account which has the correct MAC associated with it. The employee opened a ticket for me, saying they would email me back. I never received an email. He confirmed the mac address for the account and said that he didnt understand why they would send a card stating that it was the incorrect MAC when they are an associated company and can check to see it if it a valid account.
After a month of waiting I called back and they said they sent an email and argued when I said the email was never received.
I understand that they use another company for the rebates and the second employee, Mina, after telling me several times that you have to be signed up with service for 3 months before they honor the rebate, gave me a number for AVS of 1800 347 4041. Turns out it is simply a number for a talk line. I called back and they would not transfer me back to Mina so I spoke to Stephanie Battle who would not give me a company name or number for the rebates and instead gave me a web address of www.web-rebate.vonage.com which does not work. I confirmed this address with her. The actual page is https://www.web-rebates.com/default.asp or if you bought at circuit city you can use http://www.web-rebates.com/vonage/von-5345/ . I agree with the others that this is unreasonable and that they should be honor their commitments and not blame the third party company or if they say its the other companies fault at least let us contact the third party directly, without giving out incorrect information, especially if they are just giving out information to get customers calling in with problems off the phone. I will also be contacting BBB regarding this.

yushunzhang wrote:

I know I am not alone when I have rebate issues. I have solved a few similar problems with other companies. But this Vonage rebate looks harder to get:

After waiting for 3 months, I received a postcard saying "the MAC address is invalid or you did not activate the Vonage account on www.vonage.com/activate". ( the MAC number was printed on the receipt and I also hardwritten the MAC in the field correctly). I called the number on the card, and confirmed with tech support that the MAC address I submitted was correct, and the tech support guy even opened a case for me to chase down this rebate problem. But nothing happened since then.

So I sent an email detailing the problem on Jan 27, 2005 to Vonage Customer Care, and got a new case number (#1153185) from the AUTOMATED response. Now still nothing happened after 10 days. I tried to call the customer service phone again, but could not be connected to anyone (there is no manu for rebate problem at all).

I just don't know how the "24 hour x 7 day" customer service email can response so slowly. What if the problem is technical troubleshooting?

What else I can do to get the attention of the company to get my rebate back?

Posts: 1389 · Posted: Tue Jun 21, 2005 12:53 pm Post subject:

FTC? Class action lawsuits? Good lord.....I wish between work, children, etc I had enough freetime on my hands for all of this...It took about 4-5 months to get the rebate, but it came...You should be posting all this on the web rebates website instead of here....

Posts: 1 · New Forum Member Joined: Jun 24, 2005 Posts: 1

a bit of a stupid question... if you paid for the phone through credit card... can you not dispute the charge on the bill saying that the rebate didnt come through??? does the dispute have any impact on your credit history??

Posts: 59 · Full Forum Member Joined: Feb 09, 2005 Posts: 59

Hey, i dont mean to hi-jack this thread, but how long is the "required service period"? 3months?

Posts: 59 · Full Forum Member Joined: Feb 09, 2005 Posts: 59

Oh, it is 3 months.

I e-mailed Vonage yesturday, and today they e-mailed me back with the following message.. (wow, fastest theyve ever e-mailed me back)

""
In regards to your email, we will be happy to assist you in the
problem you are experiencing with the rebate in question. I checked
and you indeed have met the in-service requirement, we will have GFS
automatically relaese your check. GFS is the third party, who
coordinate the rebates.""