REBATES!!!

Posts: 6 · New Forum Member Joined: Dec 23, 2004 Posts: 6

Joe -

Intereseing sense of humor.

Do you find your company cheating people out of money funny?

How come you couldn't answer my post?

swk

JScott wrote:

HAHAHAHAHAHAHA!!!!
I haven't gone anywhere. And if u call that slight venting a "tirade", then u must have been very pampered as a child.

Posts: 38 · Vonage Forum Junior Joined: Dec 20, 2004 Posts: 38

JScott wrote:

To clear this all up...there is NO fraud going on with our rebate program...I know of many satisfied customers in this respect. Our rebate program is handled by a fullfillment company in Ogden, Utah. When a rebate submission is incomplete or in error of some sort, they usually send out a postcard explaining the problem, AND the credit card has the RESUBMISSION address on it, which is different from the original submission address. I have these addresses on my computer at work. If u call Vonage Customer Care at 1-VONAGE-HELP (1-866-243-4357) or 1-732-650-6699 and ask for me (Joe Scott), and I will give it to u.

Hey, JScott, it don't matter if Vonage uses a rebate company or not, if the customer doesn't get the rebate they deserve in a reasonable amount of time (6-8 weeks is BS!!) then it is Vonage who needs to be accountable. If it takes Vonage to send the rebates to THEIR customers, then so be it. You can fire that "fullfillment company in Ogden, Utah" that isn't servicing your customers, BUT YOU ARE STILL RESPONSIBLE!!!

Take a look at Dell's rebate program. It is Best of Breed. They manage and service it themselves. I got a Dell rebate within a week after sending it off. Can Vonage say the same or do they don't care, because "a fullfillment company in Ogden, Utah" is handling it. Head in the sand if I do say so myself.

What say you, JScott?

Nova Rod (Customer Service is #1 Priority and is not affiliated with Dell in any way)

Posts: 1 · New Forum Member Joined: Dec 28, 2004 Posts: 1

I purchased and started my Vonage service in July of 2004. My rebate has been in "processing mode" to this day. My emails to the processing company go unanswered. I am very happy with the service that Vonage provides, however a little more responsibility needs to be taken in respect to the rebate situation

Posts: 41 · Posted: Wed Dec 29, 2004 7:26 am Post subject:

I agree with other posters that recomend that you purchase the service online and wait for the "free MTA". I too have had bad luck with rebates from Best Buy, and C.C. as well as other retailers. Sometimes you get the rebate, and sometimes you dont. You must do everything just right or you will not get the rebate. I refered a friend to Vonage, and she got 1 month free service, and I got a credit that day for 2 free months of service(based on the plan she signed up for). I think this works much better than a rebate program. If you are concidering Vonage and dont know anyone who can refer you then just use the coupon on this site.

Posts: 3 · New Forum Member Joined: Dec 30, 2004 Posts: 3

I have had problems getting the rebate too. I called today and spoke with someone in the Vonage cancellations department. He offered me two free months of service as an option on getting the rebate issue fixed. I accepted since I love the service and didn't really want to dump it.

Steve

Posts: 6 · New Forum Member Joined: Dec 23, 2004 Posts: 6

SShapiro -

I respect your decision, but all you have done is enabled Vonage to screw you at every turn.

You should be in charge of spending your money and not be forced to take a credit.

What if there service fell apart tomorrow? You would have 2 FREE months of garbage service. You would then have to plop money down for a new provider and be out your rebate.

As long as Vonage knows that you won't ever leave them, they will cut corners and continue to cheat others like out of money.

In simple terms, Vonage counts on people like you.

I wish you the best.

As for me, I quit.

I can't and won't support a business that cheats and lies, regardless of how many "free" months they would ever offer.

sshapiro63 wrote:

I have had problems getting the rebate too. I called today and spoke with someone in the Vonage cancellations department. He offered me two free months of service as an option on getting the rebate issue fixed. I accepted since I love the service and didn't really want to dump it.

Steve

Posts: 3 · New Forum Member Joined: Dec 30, 2004 Posts: 3

Actually, I could have had Circuit City provide me with the $50. From what I have found out, a retail outlet in California that advertises a product with a rebate is responsilbe to provide the rebate if the manufacturer, etc does not follow through. CC did this for me before, but I wanted to solve this today. The credit works for my situation, but is not ideal for everyone.

Hopefully, Vonage will at least survive for the next couple of months so I can recover my $50 Wink

I don't think they are a bad company, just a bit disorganized. I have run into much worse; ever heard of TracFone Sad

Steve

Posts: 6 · New Forum Member Joined: Dec 23, 2004 Posts: 6

I don't think Georgia has the same law as California. However, I did notify the Circuit City Excutive Response Team that I will not be shopping there for 1 year.

I can tolerate a copmpany being disorganized.

I will not tolerate being lied to.

sshapiro63 wrote:

Actually, I could have had Circuit City provide me with the $50. From what I have found out, a retail outlet in California that advertises a product with a rebate is responsilbe to provide the rebate if the manufacturer, etc does not follow through. CC did this for me before, but I wanted to solve this today. The credit works for my situation, but is not ideal for everyone.

Hopefully, Vonage will at least survive for the next couple of months so I can recover my $50 Wink

I don't think they are a bad company, just a bit disorganized. I have run into much worse; ever heard of TracFone Sad

Steve

Posts: 3 · New Forum Member Joined: Dec 30, 2004 Posts: 3

Guess what came in the mail today; my $50 rebate. Last rebate of the year!

Posts: 1

I know I am not alone when I have rebate issues. I have solved a few similar problems with other companies. But this Vonage rebate looks harder to get:

After waiting for 3 months, I received a postcard saying "the MAC address is invalid or you did not activate the Vonage account on www.vonage.com/activate". ( the MAC number was printed on the receipt and I also hardwritten the MAC in the field correctly). I called the number on the card, and confirmed with tech support that the MAC address I submitted was correct, and the tech support guy even opened a case for me to chase down this rebate problem. But nothing happened since then.

So I sent an email detailing the problem on Jan 27, 2005 to Vonage Customer Care, and got a new case number (#1153185) from the AUTOMATED response. Now still nothing happened after 10 days. I tried to call the customer service phone again, but could not be connected to anyone (there is no manu for rebate problem at all).

I just don't know how the "24 hour x 7 day" customer service email can response so slowly. What if the problem is technical troubleshooting?

What else I can do to get the attention of the company to get my rebate back?