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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

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Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

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Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

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IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

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IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

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W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

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A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

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Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

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Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

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LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

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Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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Joined: Jun 21, 2006
Posts: 12

PostPosted: Tue Dec 05, 2006 3:41 pm    Post subject: Problems with my Vonage line Reply with quote Back to top

I switched to Vonage from Bell a few months ago, and while it was great in the beginning, I notice a lot of echo when talking. Only my voice echoes and only I can hear it. I also think that it is when I talk to someone on a landline, since when I call Vonage tech, there is no echo. This dismisses the theory that it is due to the device, but must be the lag generated between Vonage and the receiving landline, no? The Vonage tech support switched the port that I should use to try to better the situation, but it didn't work.

I am on a Cogeco 10mbit cable line, and it is always superfast. I have QoS on, and I get the echo on both wireless, and wired phones, using every volume possible. I use the DLink Vonage device.

I recently got a call from Cogeco telling me that they now have their Voip service in my area. They told me that because it is in the local (well, more local) network, that there would be no echo. Does anyone have experience with Cogeco's Voip?

If I were to switch, I know that I would have to do it after one year with Vonage, but is it easy, and would there be any additional fees?
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Dec 07, 2006 3:11 pm    Post subject: Cogeco not available in my area Reply with quote Back to top

Cogeco phone isn't available in my area, and they have no idea when it will be.

I don't use Cogeco for cable so if and when it comes available they will charge me $54.99 a month compared to $39.99 a month with Vonage.

Cogeco has unlimited calling in NA except Alaska and Hawaii, Vongage includes these 2 places, plus countries in Europe.

One good thing about Cogeco if it does come is, I would get a local number, there probably is no year commitment and they have an 8 hour back up in case the power goes off, but that is useless for me since all I have are cordless phones.

I do have some problems with the phone if I am doing some serious downloads.

Cable went off the air once since I had Vonage, forgot to have my cell phone to pick up the call in such a case.
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Vonage Forum Senior
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Wed Dec 13, 2006 1:48 am    Post subject: Reply with quote Back to top

Vonage lines are generally louder than PSTN lines which causes an increased acoustic feedback. On most adapters such as the D-Link VTA / VWR, technical support agents can lower the outbound volume (tx gain) of the line to make it similar to a PSTN line.

In most cases this will reduce or eliminate the echo all together.

Echo can also be caused by a high latency in your Internet connection or phone line. If this is the case I would check the latency of your Internet connection (ping times) and see if it can be improved. The Vonage adapters have an echo canceller built in but when there is a substantial delay it can no longer recognize the echo pattern and therefore cannot remove it.

I had a similar experience with echo and was able to resolve when a tech support agent reduced the tx gain on my line. It may also be worth noting that when calling a call center (such as Vonage) the agents are using headsets which will likely experience less acoustic feedback than a regular telephone.

Most likely reducing the tx (transmit) gain on your line will do the trick. Usually when adjusting the volume on your phone your are only changing the rx (receive) gain.

- Kukk
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