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Hard Wiring - Installation
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For wipe call
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DogBoy
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PostPosted: Mon Dec 04, 2006 12:32 pm    Post subject: Problems adding Vonage as 2nd line to existing land line Reply with quote Back to top

I just signed up with Vonage and I am attempting to get it working. I’m having some trouble and could use some help.

I want to use Vonage as a 2nd line, keeping my existing land line. I used to have 2 land lines, but got the 2nd one disconnected so I could use Vonage instead. Following the instructions on Home Wiring and Installation page, I went out to our Telephone Network Interface Unit and unplugged the connector for line 2. Went back inside and checked the land line just to make sure I hadn’t accidentally chosen the wrong one, but I still had a dial tone on our main phone, so I must have picked the correct connector.

Next I hooked the Voip adapter up to a Linksys switchbox, then plugged a spare phone into the adapter. Wala, I had a dial tone! Voip! I try dialing my main phone number (line 1) and it rings! So now I want to try to get some other phones in the house working. And therein lies my problem…

I unplug what used to be a line 2 phone and plug the cable into the Voip adapter. I then go upstairs and lift one of my other line 2 phones off it’s cradle. Hey, I have a dial tone! At this point I think everything is hunky dory. Unfortunately I am not correct on that point. I try dialing the main line and I get a busy signal. I hang up the phone and then pick it back up after waiting a couple of seconds. There is still a busy signal, and not only that, but there is an underlying *2nd* busy signal echoing in the background behind it. What gives?

Any suggestions? Help would be very much appreciated!

Chris
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Steve48
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PostPosted: Mon Dec 04, 2006 7:16 pm    Post subject: Reply with quote Back to top

It sounds as if something in your setup is shorting your two lines together. What Vonage adapter are you using? When you say that you have "line 2 phones" what exactly do you mean? What about your wiring makes these phones line 2 phones?

Until you've resolved this issue, I don't think you should plug your Vonage adapter back into the house wiring! Hopefully you have it disconnected now.

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Steve Gray
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DogBoy
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PostPosted: Mon Dec 04, 2006 8:25 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
It sounds as if something in your setup is shorting your two lines together. What Vonage adapter are you using? When you say that you have "line 2 phones" what exactly do you mean? What about your wiring makes these phones line 2 phones?

Until you've resolved this issue, I don't think you should plug your Vonage adapter back into the house wiring! Hopefully you have it disconnected now.

Hi Steve, thanks for your response. I'm using the D-Link VTA adapter supplied by Vonage when I signed up.

When I referred to my "line 2 phones" I was talking about the phones I already had hooked up to line 2 throughout my house (as I mentioned, I previously had 2 land lines). Even though I had my 2nd land line disconnected, I didn't unhook the phones.

Does that make sense?

I don't plan hooking the adapter up to the wiring again until I get a handle on what's going on.

One other thing... When I had 2 land lines, and my wife and I were both on the phone at the same time, there was bleedover between the lines. I could hear my wife in the background talking on her call. I assume this is a bad thing as far as getting Vonage to work properly with my land line, right?

Thanks again for your help.
Chris
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Steve48
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PostPosted: Mon Dec 04, 2006 11:01 pm    Post subject: Reply with quote Back to top

DogBoy wrote:

Hi Steve, thanks for your response. I'm using the D-Link VTA adapter supplied by Vonage when I signed up.


I thought so.

Quote:
When I referred to my "line 2 phones" I was talking about the phones I already had hooked up to line 2 throughout my house (as I mentioned, I previously had 2 land lines). Even though I had my 2nd land line disconnected, I didn't unhook the phones.

Does that make sense?


Yes, but how do you get a line 2 phone to connect to line 2 rather than line 1? Are they two line phones so that you can select a line by pushing a button, or are you using some kind of splitter on the wall jacks, or do you have jacks that are specially wired to be line 2, or....

Quote:
One other thing... When I had 2 land lines, and my wife and I were both on the phone at the same time, there was bleedover between the lines. I could hear my wife in the background talking on her call. I assume this is a bad thing as far as getting Vonage to work properly with my land line, right?


Basically that's bad, yes, but it may not be the real problem here if it isn't too strong a coupling. It could actually have been taking place along the long run to the phone company. We've seen in the past that the D-link VTAs have an oddity about their wiring that can end up shorting two lines together. I'm betting that the cord that you used to plug the D-link into the line 2 jack (however you've worked that) was a reasonably decent cord with all four contacts on it (4 wires in the cord). To get around the problem, search around for a cheapo cord that has only one pair of wires in it and two contacts on each plug instead of all four. If I'm right, using this to plug the adapter into the jack should fix the problem. If you can't find a cheapo cord, and you're willing to sacrifice a decent one, carefully strip back the outer insulation from around the four wires. Then cut the yellow and black wires, leaving the red and green alone.

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Steve Gray
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DogBoy
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PostPosted: Wed Dec 06, 2006 8:08 am    Post subject: Reply with quote Back to top

Thanks a bunch, Steve! I'll try that and post the results when I'm done. Might be the weekend, though. Busy at work...

I appreciate the help.

Chris
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DogBoy
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PostPosted: Wed Dec 06, 2006 6:01 pm    Post subject: Reply with quote Back to top

Thanks a bunch, Steve! I'll try that and post the results when I'm done. Might be the weekend, though. Busy at work...

I appreciate the help.

Chris
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